Office of Information Technology

FAQs

AdvisorTrac

What is AdvisorTrac?

AdvisorTrac is a web based scheduling tool that allows you to make an appointment with a counselor.

You can access AdvisorTrac  using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu  from from any page within the Brookdale website.
  2. Select AdvisorTrac from the QuickLaunch drop down menu.
  3. Enter your NetID user name and password to log into AdvisorTrac

For a video tutorial, please go the to Counseling and Advising Video Tutorials page and view “How to Make a Counseling Appointment.” Click here to download the User Guide.

Why can’t I access AdvisorTrac?

If you are unable to log into AdvisorTrac, please contact the HelpDesk at 732-224-2829.

FAQs

Canvas

Can I change my password in WebAdvisor or Canvas?

No. You cannot change your password in WebAdvisor or Canvas. User names and passwords are managed by  NetID password management system (https://netid.brookdalecc.edu). You can access NetID from the MyBrookdale link located on the top navigation of the Brookdale website.

What is Canvas?

Canvas is the online learning management system used by Brookdale Community College to provide distance learning and enhance learning experience.

You can access Canvas using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu  from from any page within the Brookdale website.
  2. Select Canvas from the QuickLaunch drop down menu.
  3. Enter your NetID user name and password.

For more information regarding Canvas, please contact your instructor.

What do I do if I do not see my course in Canvas?

If you do not see your registered course after logging into Canvas, please contact Registration at (732) 224-2944 immediately.

FAQs

NetID

Can I change my password through Service-Now?

No. You must go to MyBrookdale NetID (https://netid.brookdalecc.edu) to change your password. You can also access NetID from the MyBrookdale link located on the top navigation of the Brookdale website.

Can I change my password in WebAdvisor or Canvas?

No. You cannot change your password in WebAdvisor or Canvas. User names and passwords are managed by  NetID password management system (https://netid.brookdalecc.edu). You can access NetID from the MyBrookdale link located on the top navigation of the Brookdale website.

How do I get my student Gmail password?

Your student Gmail password is your  NetID password.

Your  NetID is a user name and password you can use for everything you do online with Brookdale. If you have forgotten your  NetID user name and or default password, you may look-up your account information from NetID password management.

You can access NetID using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu  from any page within the Brookdale website.
  2. Select NetID from the QuickLaunch drop down menu.
  3. Select Look – up Account.
  4. Enter your last name and social security number or 7 digit Student/Employee Brookdale ID.
  5. Click Next.

If your LAST NAME and SOCIAL SECURITY NUMBER or BROOKDALE ID are found in the Colleague System, then the following information is displayed; User name, Default password, Brookdale email address and Brookdale ID.

IMPORTANT: If you have changed or reset your default password at any time, the password displayed is no longer valid. Return to NetID main page and select the select Reset your password link.

Click here for NetID documentation.

 

What is MyBrookdale NetID?

MyBrookdale NetID is the password management tool that allows you to change, reset, or recover your password.

You can access NetID using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu  from from any page within the Brookdale website.
  2. Select the NetID from the QuickLaunch drop down menu.

What is my NetID user name and password?

Your  NetID is a user name and password you can use for everything you do online with Brookdale. Your initial default password is pre-assigned by our system. You can look up your user name and default password using NetID password management tool.

You can access NetID using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu  from from any page within the Brookdale website.
  2. Select the NetID from the QuickLaunch drop down menu.
  3. Select Look – up Account.
  4. Enter your last name and social security number or 7 digit Student/Employee Brookdale ID.
  5. Click Next.

If your LAST NAME and SOCIAL SECURITY NUMBER or BROOKDALE ID are found in the Colleague System, then the following information is displayed; User name, Default password, Brookdale email address and Brookdale ID.

Click here for NetID documentation.

How do I change my password?

Use NetID Password Management system to change your password.

You can access NetID using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu  from from any page within the Brookdale website.
  2. Select the Change Password link

IMPORTANT:  You must know your current password to change your password.  If you do not know your current password, select the Reset Password link.  You will be asked to enter in your Brookdale 7 digit ID or your Social Security number to reset your password.

What if I don’t have a NetID user name?

If you cannot find your user name using the Net ID lookup tool  it is likely you have not been added to our system. Please contact Admissions Office at (732) 224-2375

Will my login ever change?

Your user name will never change, but you will be required to change your password. Use the NetID password management application to change your password as per Brookdale’s password policy.

What do I do if I don’t remember my password?

Use NetID system reset your password.

You can access NetID using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu  from from any page within the Brookdale website.
  2. Select the NetID from the QuickLaunch drop down menu.
  3. Select Reset Password.
  4. Enter your last name and social security number or 7 digit Student/Employee Brookdale ID.
  5. Click Next.
  6. Enter your new password twice.  Be sure to review the password requirements.

Click here for NetID documentation.

What do I do if I forgot my password?

Use NetID system reset your password.

You can access NetID using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu  from from any page within the Brookdale website.
  2. Select the NetID from the QuickLaunch drop down menu.
  3. Select Reset Password.
  4. Enter your last name and social security number or 7 digit Student/Employee Brookdale ID.
  5. Click Next.
  6. Enter your new password twice.  Be sure to review the password requirements.

Please allow up to 15 minutes for the password change to take effect before attempting to access any applications from the QuickLaunch navigation

Click here for NetID documentation

 

FAQs

Student Email

Can I get my student Gmail on my smartphone/tablet?

Yes. Refer to the Support section of the OIT web site, Email for Students>Support>View Self-Help Resources.

How do I access my student Gmail?

You can access your Brookdale Gmail from the MyBrookdale link located on the home page of the Brookdale website. Select the Student Email from the QuickLaunch drop down menu.  Enter your  NetID user name and your password. For documentation

How do I get a Brookdale Community College email?

You must be an employed faculty or staff to obtain a Brookdale faculty/staff email account. For students, you must be a registered student of Brookdale Community College to obtain a student Gmail account. Once you are a registered student, a letter will be sent to you from Brookdale Community College with your  account (user name and default password) information.

How do I get my student Gmail password?

Your student Gmail password is your  NetID password.

Your  NetID is a user name and password you can use for everything you do online with Brookdale. If you have forgotten your  NetID user name and or default password, you may look-up your account information from NetID password management.

You can access NetID using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu  from any page within the Brookdale website.
  2. Select NetID from the QuickLaunch drop down menu.
  3. Select Look – up Account.
  4. Enter your last name and social security number or 7 digit Student/Employee Brookdale ID.
  5. Click Next.

If your LAST NAME and SOCIAL SECURITY NUMBER or BROOKDALE ID are found in the Colleague System, then the following information is displayed; User name, Default password, Brookdale email address and Brookdale ID.

IMPORTANT: If you have changed or reset your default password at any time, the password displayed is no longer valid. Return to NetID main page and select the select Reset your password link.

Click here for NetID documentation.

 

FAQs

Click here for a complete listing of  OneCard FAQs

FAQs

Staff Email

Can I get my faculty/staff email on my smartphone/tablet?

Yes. Refer to the Service and Support section of the OIT web site, Email for Faculty and Staff>Support>View Self-Help Resources.

How do I access my faculty/staff email from the web?

You can access your faculty/staff email from the MyBrookdale link located in the right corner of the Brookdale website. Select  Employee Email from the drop down menu. You may also access your email from the Brookdale homepage, top right audience navigation link, Faculty & Staff.

Does the web based version of Outlook display in all browsers?

When using Internet ExplorerFirefox or Chrome, your email account will run on a version of Outlook called Outlook Light (OWA). A majority of function such as reading, replying, composing and sending emails are part of Outlook. However, Internet Explorer is the preferred version as it has a similar interface to the Outlook Client. Be sure to disable the pop-up blockers as well.

When I use Firefox, Chrome or Safari can I view my Outlook calendar?

Yes, but since you are using Outlook Light (OWA), you only have access to the daily calendar view. You will also not be able to view multiple calendars from Outlook Light.

Will the same email information be accessible from either Outlook Light or Outlook Web Access (OWA)?

Yes, all incoming emails will appear in either version of Outlook email. Once you read a message, it will appear as Read in either version

FAQs

SchoolDude

What is SchoolDude?

SchoolDude is the online ticketing system for all maintenance and facilities requests such as furniture move, garbage pickup, light-bulb replacement, etc.

You can access SchoolDude from the Faculty & Staff (http://www.brookdalecc.edu/faculty-staff/tab from the Brookdale website.

If this is an emergency, please call the Utilities Plant at extension 4444 (on campus) or (732) 224-2297 (off campus).

 

What email address do I use to access SchoolDude?

Please use your Brookdale Community College email address when accessing this system.

What is the Submittal Password for SchoolDude?

The Submittal Password is required to complete the maintenance request form.  The password is “facilities” (without the quotes).

FAQs

ServiceNow

What is Service-Now?

Service-Now is the IT Help Desk ticketing system for submitting requests and reporting incidents.

You can access Service-Now via:

  1. Click the MyBrookdale link located on the top navigation menu  from from any page within the Brookdale website.
  2. Select the Help Desk icon from the QuickLaunch drop down menu.

Directly from the following link https://ellucian.service-now.com

If this is an emergency, please call the IT Help Desk at extension 2829 (on campus) or (732) 224-2829 (off campus).

What email address and password do I use to access ServiceNow?

Please use your Brookdale Community College email address and NetID password to log into Service-Now.

Can I change my password through Service-Now?

No. You must go to MyBrookdale NetID (https://netid.brookdalecc.edu) to change your password. You can also access NetID from the MyBrookdale link located on the top navigation of the Brookdale website.

FAQs

Telecommunication

Telephone Sets (Diagrams)

9650 SET

For a complete reference on how your telephone operates go to the Avaya one-X™ Deskphone Edition for 9650 IP Telephone, refer to the following Avaya 9650 Quick Reference Guide


9620 SET

For a complete reference on how your telephone operates go to the Avaya one-X™ Deskphone Edition for 9620 IP Telephone, refer to the following Avaya 9620 Quick Reference Guide.

How do I stop all of my calls from going directly into voicemail?

Your telephone set is programmed to “SendAllCalls”. Press the “red” light lit under “SendAllCalls” and that will remove the forward.

How do I send phone calls directly into voice mail?

Press the “SendAllCalls” button on your telephone set. To remove, press “SendAllCalls” button on your telephone set.

How do I retrieve a voicemail message that was deleted?

If you are still in the voicemail system, you can listen to that message and save to your voicemail box. If you disconnect from voicemail, the message cannot be retrieved.

 

How do I forward a call to another station?

Press “Call Forward” button on telephone set. Once you hear dial tone, enter the extension you would like your calls forwarded to. You will hear a double beep and a “red” light indicator will be displayed to show your calls are forwarded. To remove, simply press “Call Forward” button.

 

How do I retrieve a call from another phone in my area?

To retrieve a ringing phone in your area, press the “Call Pick-Up” button on your phone set. If the extension is not in your call pick-up group, with your receiver on the hook, enter the extension of the ringing telephone. Scroll to the “Pick-Up” menu item. Confirm selection. The caller will ring on your telephone.

 

How do I access the Brookdale Telephone Directory?

Telephone Directory provides the ability to spell an Avaya telephone system user’s name, find the number and, if desired, automatically call the person.

  • Press Directory
  • Spell the name using the Dial Pad and entering Last Name first
  • Special characters (Hyphen, Period, etc.) are not used in spelling:
    • Use Next to scroll through the list of names created from the characters entered or key in more characters of the name
    • Use the (1) button as the Comma between the Last Name and the First Name
  • Press Make Call to automatically call the displayed party
  • Press Phone (exit) when finished

 

How do I turn off of the “message light” on my phone?

The “message light” is an indicator that alerts you there is a message in your mailbox. To clear the “message light”; listen to new messages.

How do I conference in another call?

Once you have a caller on the line, a Conference button will be displayed. Press Conference; get dial tone; dial second party. If there are more than two parties, follow the same process.

How do I program my voicemail not to accept messages?

In order for your extension to give a greeting but not accept voicemail messages, you must contact your telephone services administrator (x2833) to program this feature.

How do I setup my Voicemail?

Dial the Modular Messaging telephone access number 732-224-2900 off campus and 2900 on campus

  1. Press #.
  2. Enter your Four digit Extension.
  3. Enter your password.
  4. Press #.

 

FAQs

TutorTrac

What is TutorTrac?

TutorTrac is the online scheduling system for Writing Lab.

You can access TutorTrac  using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu  from from any page within the Brookdale website.
  2. Select TutorTrac  from the QuickLaunch drop down menu.
  3. Enter your NetID username and password to log into TutorTrac

Why can’t I access TutorTrac?

If you are not able to log into TutorTrac, please contact the Writing Lab at (732) 224-2941.

FAQs

WebAdvisor

Can I change my password in WebAdvisor or Canvas?

No. You cannot change your password in WebAdvisor or Canvas. User names and passwords are managed by  NetID password management system (https://netid.brookdalecc.edu). You can access NetID from the MyBrookdale link located on the top navigation of the Brookdale website.

What is WebAdvisor?

WebAdvisor is the web-based information system for students, faculty, and staff at Brookdale. The site provides students with access to their academic, financial, and biographic records as well as the ability to search and register for classes, view class schedules, final grades, and evaluate progress toward their degree; it provides faculty with class roster information; and provides staff with access to HR/Payroll information and to submit leave requests.

 

How do I access WebAdvisor?

You can access WebAdvisor using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu  from from any page within the Brookdale website.
  2. Select the WebAdvisor from the QuickLaunch drop down menu.
  3. Enter your NetID user name and password.

WebAdvisor is governed by Brookdale’s Computer Resources, Network and Facilities Use Regulation.

FAQs

Web Browsers

What types of information is included in the browser history?

The browser history contains the following information:

Browsing & Download History: Browsing history is the list of sites you’ve visited that are shown in the History menu. Download history is the list of files you’ve downloaded that are shown in the Downloads window.

Form & Search Bar History: Form history includes the items you’ve entered into web page forms for Form auto-complete. Search Bar history includes items you’ve entered into the each bar.

Cookies: Cookies store information about websites you visit, such as site preferences or login status. Cookies can also be used by third parties to track you across sites.

Cache: The cache stores temporary files, such as web pages and other online media, that are downloaded from the Internet to speed up loading of pages and sites you’ve already seen.

Site Preferences: Site-specific preferences, including the saved zoom level for sites, character encoding, and the permissions for sites (like pop-up blocker exceptions) described in the Page Info window.

Should I delete my browser history?

When you browse the web, the web browser keeps a record of the sites you have visited and actions taken on that site. The browser history records the website addresses, temporary Internet files, cookies, and information that you have entered in certain websites—such as your name and address. Cookies are tiny data files that store information about your custom website settings.

This compilation of data may include a significant amount of personal information about you. The data includes websites addresses, viewing preferences and personal information such as passwords and your name (note: if you have selected the option the remember those items).

Hackers and viruses can access your browsing history obtain valuable information from it if they get access to your computer. Companies can also use such information to track your online habits to create focused advertisements for you.

You don’t have to delete your history if you don’t want to, but experts recommend that you delete your history any time you use a public computer. If you don’t, whoever uses the computer after you can see exactly where you have been, as well as possible personal information.

 

How do I clear my browser cache?

Web browsers are designed to download web pages and store them locally on your computer’s hard drive in an area called “cache” in an effort to speed up web browsing. The cache specific details about the web page (images, layout, links, etc.). Typically these items are stored in the Temporary Internet Files folder and is part of the browser history.

When you visit the same page for a second time, the browser speeds up display time by loading the page locally from cache instead of downloading everything again. This sometimes results in less than current versions of web pages being displayed.

Periodically clear the cache to allow your browser to function more efficiently. If you believe that you have a less than current version of a page or if the web page is not displaying properly, please see the following steps listed below to clear the cache in your browser.

From within Internet Explorer:

  1. Select Tools from the Menu (or press the “Ctrl”, “Shift”, and “Delete” keys on your keyboard).
  2. Select “Delete” to clear all browser history or check only “Temporary Internet files and website files” to clear just the cache.

From within Firefox:

  1. Select History from the Menu (or press the “Ctrl”, “Shift”, and “Delete” keys on your keyboard).
  2. Select a “time range” to clear from the drop down menu.
  3. Select “Clear Now” to delete all browser history or click “Details” to select Cache to clear only the cache.

From within Chrome:

  1. Click the menu icon located on the top right corner of the window (or press the “Ctrl”, “Shift”, and “Delete” keys on your keyboard).
  2. Select a time range from the “Obliterate the following items from.”
  3. Select all  items to clear all data data or select only “Cached images and files” to clear the cache only.
  4. Click “Clear browsing data.”

From within Safari

  1. Select History from the Menu.
  2. Select all items to reset all data or select “Remove website data” to clear the cache.
  3. Click “Reset.”

 

 

 

 

 

Supported Web Browsers

Many of Brookdale’s Information Technology Resources are accessed using a web browser. Below is a list of approved web browsers and the oldest supported version for each browser.  It is recommended that you use the most recent version of the browser of your choice. If you have an out of date or unsupported browser, you will need to download either a compatible version of your current browser or a compatible browser. Click on the icon to download the most recent version of the browser.

IE 9 + JavaScript Enabled
(Note: ImageNow
Firefox 17 + JavaScript Enabled Chrome 22 + JavaScript Enabled Safari 6 + JavaScript Enabled

How do I prevent the message about Secure/Non-Secure Items from appearing?

Since this is a browser setting, not a web server setting, it has to be turned off by the user.  For information on how to manage Secure/Non-Secure items. please refer to the detailed instructions below:

Internet Explorer

  1. Open Internet Explorer from the Desktop
  2. Click on tools, and select Internet options
  3. In Internet options window, click on Security Tab
  4. Select Internet Zone and Click on Custom level
  5. In security settings-Internet Zone window, select Miscellaneous
  6. Under miscellaneous, Enable the option which states”Display mixed content”
  7. Click on Ok and Apply

Firefox

  1. At the top of the page, to the left of the address bar, click the shield icon
  2. In the pop-up window that appears, click the down arrow next to “Keep Blocking”, and select Disable Protection on This Page.
  3. The page will refresh and display any mixed content. The shield icon will be replaced with a warning symbol to indicate that the page is displaying both secure and non-secure items.

Chrome

  1. Click the shield icon on the right side of the address bar
  2. In the icon dialog box, click Load anyway.
  3. The page will refresh and display any mixed content.
  4. The URL in the address bar will show https crossed out to indicate that the page is displaying both secure and non-secure items.