MyBrookdale

Office of Information Technology

FAQs

Canvas

Can I change my password in WebAdvisor or Canvas?

No. You cannot change your password in WebAdvisor or Canvas. User names and passwords are managed by  NetID password management system (https://netid.brookdalecc.edu). You can access NetID from the MyBrookdale link located on the top navigation of the Brookdale website.

What is Canvas?

Canvas is the online learning management system used by Brookdale Community College to provide distance learning and enhance learning experience.

You can access Canvas using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu  from from any page within the Brookdale website.
  2. Select Canvas from the QuickLaunch drop down menu.
  3. Enter your NetID user name and password.

For more information regarding Canvas, please contact your instructor.

What do I do if I do not see my course in Canvas?

If you do not see your registered course after logging into Canvas, please contact Registration at (732) 224-2944 immediately.

FAQs

NetID

Can I change my password in WebAdvisor or Canvas?

No. You cannot change your password in WebAdvisor or Canvas. User names and passwords are managed by  NetID password management system (https://netid.brookdalecc.edu). You can access NetID from the MyBrookdale link located on the top navigation of the Brookdale website.

How do I get my student Gmail password?

Your student Gmail password is your  NetID password.

Your  NetID is a user name and password you can use for everything you do online with Brookdale. If you have forgotten your  NetID user name and or default password, you may look-up your account information from NetID password management.

You can access NetID using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu  from any page within the Brookdale website.
  2. Select NetID from the QuickLaunch drop down menu.
  3. Select Look – up Account.
  4. Enter your last name and social security number or 7 digit Student/Employee Brookdale ID.
  5. Click Next.

If your LAST NAME and SOCIAL SECURITY NUMBER or BROOKDALE ID are found in the Colleague System, then the following information is displayed; User name, Default password, Brookdale email address and Brookdale ID.

IMPORTANT: If you have changed or reset your default password at any time, the password displayed is no longer valid. Return to NetID main page and select the select Reset your password link.

Click here for NetID documentation.

 

What is MyBrookdale NetID?

MyBrookdale NetID is the password management tool that allows you to change, reset, or recover your password.

You can access NetID using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu  from from any page within the Brookdale website.
  2. Select the NetID from the QuickLaunch drop down menu.

What is my NetID user name and password?

Your  NetID is a user name and password you can use for everything you do online with Brookdale. Your initial default password is pre-assigned by our system. You can look up your user name and default password using NetID password management tool.

You can access NetID using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu  from from any page within the Brookdale website.
  2. Select the NetID from the QuickLaunch drop down menu.
  3. Select Look – up Account.
  4. Enter your last name and social security number or 7 digit Student/Employee Brookdale ID.
  5. Click Next.

If your LAST NAME and SOCIAL SECURITY NUMBER or BROOKDALE ID are found in the Colleague System, then the following information is displayed; User name, Default password, Brookdale email address and Brookdale ID.

Click here for NetID documentation.

What do I do if I don’t remember my password?

Use NetID system reset your password.

You can access NetID using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu  from from any page within the Brookdale website.
  2. Select the NetID from the QuickLaunch drop down menu.
  3. Select Reset Password.
  4. Enter your last name and social security number or 7 digit Student/Employee Brookdale ID.
  5. Click Next.
  6. Enter your new password twice.  Be sure to review the password requirements.

Click here for NetID documentation.

How do I change my password?

Use NetID Password Management system to change your password.

You can access NetID using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu  from from any page within the Brookdale website.
  2. Select the Change Password link

IMPORTANT:  You must know your current password to change your password.  If you do not know your current password, select the Reset Password link.  You will be asked to enter in your Brookdale 7 digit ID or your Social Security number to reset your password.

What if I don’t have a NetID user name?

If you cannot find your user name using the Net ID lookup tool  it is likely you have not been added to our system. Please contact Admissions Office at (732) 224-2375

Will my login ever change?

Your user name will never change, but you will be required to change your password. Use the NetID password management application to change your password as per Brookdale’s password policy.

What do I do if I forgot my password?

Use NetID system reset your password.

You can access NetID using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu  from from any page within the Brookdale website.
  2. Select the NetID from the QuickLaunch drop down menu.
  3. Select Reset Password.
  4. Enter your last name and social security number or 7 digit Student/Employee Brookdale ID.
  5. Click Next.
  6. Enter your new password twice.  Be sure to review the password requirements.

Please allow up to 15 minutes for the password change to take effect before attempting to access any applications from the QuickLaunch navigation

Click here for NetID documentation

 

Can I change my password through Service-Now?

No. You must go to MyBrookdale NetID (https://netid.brookdalecc.edu) to change your password. You can also access NetID from the MyBrookdale link located on the top navigation of the Brookdale website.

FAQs

Student Email

Can I get my student Gmail on my smartphone/tablet?

Yes. Refer to the Support section of the OIT web site, Email for Students>Support>View Self-Help Resources.

How do I access my student Gmail?

You can access your Brookdale Gmail from the MyBrookdale link located on the home page of the Brookdale website. Select the Student Email from the QuickLaunch drop down menu.  Enter your  NetID user name and your password. For documentation

How do I get a Brookdale Community College email?

You must be an employed faculty or staff to obtain a Brookdale faculty/staff email account. For students, you must be a registered student of Brookdale Community College to obtain a student Gmail account. Once you are a registered student, a letter will be sent to you from Brookdale Community College with your  account (user name and default password) information.

How do I get my student Gmail password?

Your student Gmail password is your  NetID password.

Your  NetID is a user name and password you can use for everything you do online with Brookdale. If you have forgotten your  NetID user name and or default password, you may look-up your account information from NetID password management.

You can access NetID using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu  from any page within the Brookdale website.
  2. Select NetID from the QuickLaunch drop down menu.
  3. Select Look – up Account.
  4. Enter your last name and social security number or 7 digit Student/Employee Brookdale ID.
  5. Click Next.

If your LAST NAME and SOCIAL SECURITY NUMBER or BROOKDALE ID are found in the Colleague System, then the following information is displayed; User name, Default password, Brookdale email address and Brookdale ID.

IMPORTANT: If you have changed or reset your default password at any time, the password displayed is no longer valid. Return to NetID main page and select the select Reset your password link.

Click here for NetID documentation.

 

FAQs

Click here for a complete listing of  OneCard FAQs

FAQs

Office 365

What is the Office 365 Portal?

As part of the migration to Office 365 Brookdale, employees now have access to the new Microsoft’s Office 365 Web Portal. The portal includes web-based access to your email, calendar, contacts, tasks, OneDrive account, Microsoft Office Web Applications (similar to Google Apps) and several new applications such as Delve and Sway.

How do I access the Brookdale Office 365 Portal?

You can access the Office 365 Online applications by using the following URL: http://portal.office.com. Enter your complete email address and your NetID password (If prompted with an option, choose “School” or “Work” account). You will be automatically redirected to the Brookdale Office 365 Portal Landing page.

What are Word, Excel, PowerPoint and OneNote Online?

Word, Excel, PowerPoint and OneNote Online (Office Online) are web applications that run in your browser. They are the lightweight versions the desktop applications installed in your Microsoft Office 2013. These applications run on everything, all platforms PCs, Mac, Chromebooks, iPads and Android tablets. They do not require any special plug-in and works in any popular browser, including Firefox, Chrome, and Safari — not just Internet Explorer. Office Online saves your documents to your Microsoft OneDrive –Brookdale Community College online storage. For additional information. To learn more, see Get Started at Office.com.

What is the difference between Microsoft Office 2013 and the Microsoft Web Applications found on the Office 365 portal?

Currently Microsoft Office 2013 productivity software (including Word, PowerPoint, Excel, Outlook, Access, Publisher and OneNote) is installed on your Brookdale issued desktop or laptop computer. You will continue to use those applications to access your email and to create and edit documents.

Office 365 includes a service that provides the ability to create and edit documents online via a web browser, using the Microsoft web based Applications (Word, Excel, PowerPoint, and OneNote). You can use these lightweight web based applications when you are working on a computer or laptop that does not have Microsoft Office installed. For information pertaining to the types of files that can be used with Web Apps, please visit the Office Web App File Support page.

 

What is included in the Office 365 Mobile Apps?

Office Mobile apps are touch-friendly applications that provide simple but powerful mobile features, are optimized for touch and mobile use, and are built for viewing and light editing from your mobile device. They include Word, Excel and PowerPoint.

For example, if you are at meeting or away from your office and need to make quick updates to a presentation or document, you can use the mobile apps on your phone or tablet to quickly perform the tasks. You can download the Office 365 mobile apps for Word, Excel and PowerPoint from the Office 365 Portal. For complete download details and instructions, please review the following documentation, Office 365 Mobile App Download Instructions

FAQs

OneDrive

What is OneDrive?

As part of Brookdale’s Microsoft Office 365 license agreement, Brookdale employees have access to a OneDrive cloud storage account for business. Employees can use their OneDrive for Business account to store work-related files that can be accessed from any Internet-connected computer and mobile devices and share those files with others.

What’s the difference between OneDrive for Business that comes with my Office 365 and the consumer (personal) version of OneDrive?

OneDrive for Business (shown as OneDrive – Brookdale Community College) is the cloud storage feature which is part of the Brookdale Office 365 Enterprise subscription. This 1 TB of additional storage is linked directly to an individual Brookdale user account and is managed by the Brookdale Office 365 administrator. When you sign-in to Office 365 using your Brookdale email address and NetID password, you are able to access your OneDrive – Brookdale Community College account. As long as you are employed at Brookdale, you will continue to have access. Therefore, this account should be used to store work-related files only.

You may sign-up and access a consumer (personal) OneDrive storage account which is provided free to ANY consumer by Microsoft. This free Microsoft OneDrive account is separate from the OneDrive for Business account. It is NOT centrally managed by the Brookdale Office 365 Administrator and is NOT accessed using your Brookdale credentials. To create a consumer OneDrive account for personal use, go directly to the OneDrive website, select the Sign-up link, then the OneDrive link.

In the OneDrive – Brookdale Community College account, some file types are prohibited from uploading, and certain characters cannot be used in a file name. In addition, there are significant limits on the number and size of files you can sync. OneDrive for Business allows a total of up to 20,000 items (folders and files), seriously limiting the amount of data you can store. The maximum size of a file synced via OneDrive for Business is 2 GB. Read the full list of limits on this Microsoft support page.

I have several storage options when I save a file from an Office application. Which location should I use?

When you save a file from Word, Excel, PowerPoint, Access, etc. You will see many location options. The following list provides overview of each and general guidelines for using each option:

  • Sites – Brookdale Community College – Disregard this options -Currently not an available location to store files.
  • OneDrive – Brookdale Community College – 1TB of cloud storage
    • Store work related files stored here.
    • Accessible  from any device on or off campus,including mobile devices.
    • Files and folders can be shared with others at Brookdale. Great for collaboration.
    • Accessible as long as you are employed at Brookdale.
    • Do not store or share documents that contain PII information.
    • Refer to following Microsoft OneDrive for Business Overview for features and functions.
  • OneDrive Personal cloud storage – Created as a free separate OneDrive account.
    • Personal files stored here.
    • Accessible  from any device on or off campus, including mobile devices.
    • NOT associated with your Brookdale Office 365 account.
  • Computer (My Documents and Shared Network Drives)
    • Used to store files locally on your Brookdale desktop or laptop or any Shared Network drive(s) to which you have access.
    • Upgrading to Office 365 does NOT impact these devices and how they are used. Continue to create and manage files & folders here as you have done previously.

Can I access my OneDrive from the web?

Yes, you can access your OneDrive account from the MyBrookdale link located on the Brookdale website. Select the Office 365 icon. Enter your complete email address and NetID password. Click the OneDrive icon from the portal landing page.

Synchronizing my files using OneDrive?

Synchronization (or sync) allows you to designate your OneDrive- Brookdale Community College folders to be replicated on your local computer or mobile device. Once you establish sync, you can change a file in OneDrive and the local copy of the file is updated automatically. Likewise, when you change a local file, it is updated in OneDrive.

For Microsoft information on how to set up sync, see Sync a library to your computer.

 

FAQs

Staff Email

Wht are the limits to sending and receiving emails?

Message limits across Office 365 options vary. For a complete review of message limits, refer to the Microsoft TechNet documentation for Office 365 Enterprise E1 subscription plan

Outlook Client for windows messages are limited to 150MB. Any message or any message with attachments that exceeds 150MB will not be delivered.

Outlook Web Access messages are limited to 35MB. Any message or any message with attachments that exceeds 35MB will not be delivered.

Can PC and Mac users share Outlook calendars?

Yes, you will be able to share Outlook calendars between Mac and PC users.

What browsers are supported in Office 365?

Most commonly used web browsers such as, Internet Explorer (Edge for Windows 10), Firefox, Chrome, and Safari will work well with Outlook Web App (OWA). It is recommended that you update your browser to the most current version.

How do I access my faculty/staff email from the web?

You can access the new Office 365 Outlook Web App Email from the MyBrookdale link located on the Brookdale website.  Select the Office 365 icon and enter your complete email address (i.e. jsmith@brookdalecc.edu) and NetID password.  Click on the Mail icon from the landing page. The new Outlook Web App (OWA) has a new interface with some enhanced feature. For a detailed overview of the new OWA interface, view the Office 365 Training Resources section.

Does the web based version of Outlook display in all browsers?

When using Internet ExplorerFirefox or Chrome, your email account will run on a version of Outlook called Outlook Web Access(OWA). A majority of function such as reading, replying, composing and sending emails are part of Outlook Web Access interface. Be sure to disable the pop-up blockers as well.

When I use Firefox, Chrome or Safari can I view my Outlook calendar?

Yes, you can use any major browser to view your Outlook calendar from the Office 365 portal.

Will the same email information be accessible from Outlook Web Access (OWA)?

Yes, all incoming emails will appear in either version of Outlook email. Once you read a message, it will appear as Read in either version

FAQs

SchoolDude

What is SchoolDude?

SchoolDude is the online ticketing system for all maintenance and facilities requests such as furniture move, garbage pickup, light-bulb replacement, etc.

You can access SchoolDude from the Faculty & Staff (http://www.brookdalecc.edu/faculty-staff/tab from the Brookdale website.

If this is an emergency, please call the Utilities Plant at extension 4444 (on campus) or (732) 224-2297 (off campus).

 

What email address do I use to access SchoolDude?

Please use your Brookdale Community College email address when accessing this system.

What is the Submittal Password for SchoolDude?

The Submittal Password is required to complete the maintenance request form.  The password is “facilities” (without the quotes).

FAQs

ServiceNow

What is Service-Now?

Service-Now is the IT Help Desk ticketing system for submitting requests and reporting incidents.

You can access Service-Now via:

  1. Click the MyBrookdale link located on the top navigation menu  from from any page within the Brookdale website.
  2. Select the Help Desk icon from the QuickLaunch drop down menu.

Directly from the following link https://ellucian.service-now.com

If this is an emergency, please call the IT Help Desk at extension 2829 (on campus) or (732) 224-2829 (off campus).

What email address and password do I use to access ServiceNow?

Please use your Brookdale Community College email address and NetID password to log into Service-Now.

Can I change my password through Service-Now?

No. You must go to MyBrookdale NetID (https://netid.brookdalecc.edu) to change your password. You can also access NetID from the MyBrookdale link located on the top navigation of the Brookdale website.

FAQs

Telecommunication

Telephone Sets (Diagrams)

9650 SET

For a complete reference on how your telephone operates go to the Avaya one-X™ Deskphone Edition for 9650 IP Telephone, refer to the following Avaya 9650 Quick Reference Guide


9620 SET

For a complete reference on how your telephone operates go to the Avaya one-X™ Deskphone Edition for 9620 IP Telephone, refer to the following Avaya 9620 Quick Reference Guide.

How do I stop all of my calls from going directly into voicemail?

Your telephone set is programmed to “SendAllCalls”. Press the “red” light lit under “SendAllCalls” and that will remove the forward.

How do I send phone calls directly into voice mail?

Press the “SendAllCalls” button on your telephone set. To remove, press “SendAllCalls” button on your telephone set.

How do I retrieve a voicemail message that was deleted?

If you are still in the voicemail system, you can listen to that message and save to your voicemail box. If you disconnect from voicemail, the message cannot be retrieved.

 

How do I forward a call to another station?

Press “Call Forward” button on telephone set. Once you hear dial tone, enter the extension you would like your calls forwarded to. You will hear a double beep and a “red” light indicator will be displayed to show your calls are forwarded. To remove, simply press “Call Forward” button.

 

How do I retrieve a call from another phone in my area?

To retrieve a ringing phone in your area, press the “Call Pick-Up” button on your phone set. If the extension is not in your call pick-up group, with your receiver on the hook, enter the extension of the ringing telephone. Scroll to the “Pick-Up” menu item. Confirm selection. The caller will ring on your telephone.

 

How do I access the Brookdale Telephone Directory?

Telephone Directory provides the ability to spell an Avaya telephone system user’s name, find the number and, if desired, automatically call the person.

  • Press Directory
  • Spell the name using the Dial Pad and entering Last Name first
  • Special characters (Hyphen, Period, etc.) are not used in spelling:
    • Use Next to scroll through the list of names created from the characters entered or key in more characters of the name
    • Use the (1) button as the Comma between the Last Name and the First Name
  • Press Make Call to automatically call the displayed party
  • Press Phone (exit) when finished

 

How do I turn off of the “message light” on my phone?

The “message light” is an indicator that alerts you there is a message in your mailbox. To clear the “message light”; listen to new messages.

How do I conference in another call?

Once you have a caller on the line, a Conference button will be displayed. Press Conference; get dial tone; dial second party. If there are more than two parties, follow the same process.

How do I program my voicemail not to accept messages?

In order for your extension to give a greeting but not accept voicemail messages, you must contact your telephone services administrator (x2833) to program this feature.

How do I setup my Voicemail?

Dial the Modular Messaging telephone access number 732-224-2900 off campus and 2900 on campus

  1. Press #.
  2. Enter your Four digit Extension.
  3. Enter your password.
  4. Press #.

 

FAQs

TutorTrac

What is TutorTrac?

TutorTrac is the online scheduling system for Writing Lab.

You can access TutorTrac  using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu  from from any page within the Brookdale website.
  2. Select TutorTrac  from the QuickLaunch drop down menu.
  3. Enter your NetID username and password to log into TutorTrac

Why can’t I access TutorTrac?

If you are not able to log into TutorTrac, please contact the Writing Lab at (732) 224-2941.

FAQs

WebAdvisor

Can I change my password in WebAdvisor or Canvas?

No. You cannot change your password in WebAdvisor or Canvas. User names and passwords are managed by  NetID password management system (https://netid.brookdalecc.edu). You can access NetID from the MyBrookdale link located on the top navigation of the Brookdale website.

What is WebAdvisor?

WebAdvisor is the web-based information system for students, faculty, and staff at Brookdale. The site provides students with access to their academic, financial, and biographic records as well as the ability to search and register for classes, view class schedules, final grades, and evaluate progress toward their degree; it provides faculty with class roster information; and provides staff with access to HR/Payroll information and to submit leave requests.

 

How do I access WebAdvisor?

You can access WebAdvisor using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu  from from any page within the Brookdale website.
  2. Select the WebAdvisor from the QuickLaunch drop down menu.
  3. Enter your NetID user name and password.

WebAdvisor is governed by Brookdale’s Computer Resources, Network and Facilities Use Regulation.

FAQs

Web Browsers

Supported Web Browsers

Many of Brookdale’s Information Technology Resources are accessed using a web browser. Below is a list of approved web browsers and the oldest supported version for each browser.  It is recommended that you use the most recent version of the browser of your choice. If you have an out of date or unsupported browser, you will need to download either a compatible version of your current browser or a compatible browser. Click on the icon to download the most recent version of the browser.

IE 9 + JavaScript Enabled
(Note: ImageNow
Firefox 17 + JavaScript Enabled Chrome 22 + JavaScript Enabled Safari 6 + JavaScript Enabled

Should I delete my browser history?

When you browse the web, the web browser keeps a record of the sites you have visited and actions taken on that site. The browser history records the website addresses, temporary Internet files, cookies, and information that you have entered in certain websites—such as your name and address. Cookies are tiny data files that store information about your custom website settings.

This compilation of data may include a significant amount of personal information about you. The data includes websites addresses, viewing preferences and personal information such as passwords and your name (note: if you have selected the option the remember those items).

Hackers and viruses can access your browsing history obtain valuable information from it if they get access to your computer. Companies can also use such information to track your online habits to create focused advertisements for you.

You don’t have to delete your history if you don’t want to, but experts recommend that you delete your history any time you use a public computer. If you don’t, whoever uses the computer after you can see exactly where you have been, as well as possible personal information.

 

What types of information is included in the browser history?

The browser history contains the following information:

Browsing & Download History: Browsing history is the list of sites you’ve visited that are shown in the History menu. Download history is the list of files you’ve downloaded that are shown in the Downloads window.

Form & Search Bar History: Form history includes the items you’ve entered into web page forms for Form auto-complete. Search Bar history includes items you’ve entered into the each bar.

Cookies: Cookies store information about websites you visit, such as site preferences or login status. Cookies can also be used by third parties to track you across sites.

Cache: The cache stores temporary files, such as web pages and other online media, that are downloaded from the Internet to speed up loading of pages and sites you’ve already seen.

Site Preferences: Site-specific preferences, including the saved zoom level for sites, character encoding, and the permissions for sites (like pop-up blocker exceptions) described in the Page Info window.

How do I clear my browser cache?

Web browsers are designed to download web pages and store them locally on your computer’s hard drive in an area called “cache” in an effort to speed up web browsing. The cache specific details about the web page (images, layout, links, etc.). Typically these items are stored in the Temporary Internet Files folder and is part of the browser history.

When you visit the same page for a second time, the browser speeds up display time by loading the page locally from cache instead of downloading everything again. This sometimes results in less than current versions of web pages being displayed.

Periodically clear the cache to allow your browser to function more efficiently. If you believe that you have a less than current version of a page or if the web page is not displaying properly, please see the following steps listed below to clear the cache in your browser.

From within Internet Explorer:

  1. Select Tools from the Menu (or press the “Ctrl”, “Shift”, and “Delete” keys on your keyboard).
  2. Select “Delete” to clear all browser history or check only “Temporary Internet files and website files” to clear just the cache.

From within Firefox:

  1. Select History from the Menu (or press the “Ctrl”, “Shift”, and “Delete” keys on your keyboard).
  2. Select a “time range” to clear from the drop down menu.
  3. Select “Clear Now” to delete all browser history or click “Details” to select Cache to clear only the cache.

From within Chrome:

  1. Click the menu icon located on the top right corner of the window (or press the “Ctrl”, “Shift”, and “Delete” keys on your keyboard).
  2. Select a time range from the “Obliterate the following items from.”
  3. Select all  items to clear all data data or select only “Cached images and files” to clear the cache only.
  4. Click “Clear browsing data.”

From within Safari

  1. Select History from the Menu.
  2. Select all items to reset all data or select “Remove website data” to clear the cache.
  3. Click “Reset.”

 

 

 

 

 

How do I prevent the message about Secure/Non-Secure Items from appearing?

Since this is a browser setting, not a web server setting, it has to be turned off by the user.  For information on how to manage Secure/Non-Secure items. please refer to the detailed instructions below:

Internet Explorer

  1. Open Internet Explorer from the Desktop
  2. Click on tools, and select Internet options
  3. In Internet options window, click on Security Tab
  4. Select Internet Zone and Click on Custom level
  5. In security settings-Internet Zone window, select Miscellaneous
  6. Under miscellaneous, Enable the option which states”Display mixed content”
  7. Click on Ok and Apply

Firefox

  1. At the top of the page, to the left of the address bar, click the shield icon
  2. In the pop-up window that appears, click the down arrow next to “Keep Blocking”, and select Disable Protection on This Page.
  3. The page will refresh and display any mixed content. The shield icon will be replaced with a warning symbol to indicate that the page is displaying both secure and non-secure items.

Chrome

  1. Click the shield icon on the right side of the address bar
  2. In the icon dialog box, click Load anyway.
  3. The page will refresh and display any mixed content.
  4. The URL in the address bar will show https crossed out to indicate that the page is displaying both secure and non-secure items.