MyBrookdale

Office of Information Technology

FAQs

What is Canvas?

Canvas is the online learning management system used by Brookdale Community College to provide distance learning and  an enhanced learning experience.

You can access Canvas using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu  from from any page within the Brookdale website.
  2. Select Canvas from the QuickLaunch drop down menu.
  3. Enter your NetID user name and password.

For more information regarding Canvas, please contact your instructor.

What do I do if I do not see my course in Canvas?

If you do not see your registered course after logging into Canvas, please contact Registration at (732) 224-2944 immediately.

Can I change my password in Canvas?

No. You cannot change your password in WebAdvisor or Canvas. Usernames and passwords are managed by NetID password management system (https://netid.brookdalecc.edu). You can access NetID from the MyBrookdale link located on the top navigation of the Brookdale website.

FAQs

What are some of the new features in the Outlook Client Web Application (OWA)?

Consistent interface among browser platforms. Regardless of the web browser you use, the Outlook Web App will have a consistent look and feel and similar tools and options.

  • The email subject line is larger and more prominent, and messages in the reading pane are now indented for easier reading.
  • Calendar buttons are more prominent and make creating a new meeting request straightforward and navigation of your calendar simpler.
  • Several new tools such as message pinning (which keeps important messages at the top) and Sweep, for automated email management, one-click Archive, a dedicated Undo button make managing your email easier.
  • An improved single line view and a more immersive reading pane for improved readability.
  • OWA adds the ability to propose a new meeting time as an attendee by enabling invitees the ability to see when others are free and propose an alternative time to the meeting.
  • Inline compose allows you to reply to and forward messages in the reading pane. You still have the option to open your response in a new window.
  • Drag and drop to add an attachment. In some browsers, you’ll be able to add an attachment to a message by dragging it from the desktop to the message form.
  • Find drafts quickly. You don’t have to go to your drafts folder or open a conversation to find your drafts. Conversations that you have started a new message in will be clearly marked in the list view.
  • Refine search results with a click. You can quickly refine your search results by selecting an option to change the folders included in the search and the time period searched.
  • What are Word, Excel, PowerPoint and OneNote Online?

How do I access my student Office 365 email?

You can access your Brookdale Office 365 Email from the MyBrookdale link located on the homepage of the Brookdale website. Select the Office 365 from the QuickLaunch drop down menu.  Enter your complete email address (username@my.brookdalecc.edu) and your NetID password.

How do I access my Brookdale employee email from the web?

You can access the new Office 365 Outlook Web App Email from the MyBrookdale link located on the Brookdale website.  Select the Office 365 icon and enter your complete email address and NetID password.  Click on the Mail icon from the landing page. The new Outlook Web App (OWA) has a new interface with some enhanced features. For a detailed overview of the new OWA interface, view the Office 365 Training Resources .

Will the same email information be accessible from Outlook Web Access (OWA)?

Yes, all incoming emails will appear in either version of Outlook email. Once you read a message, it will appear as Read in either version

What browsers are supported in Office 365?

Most commonly used web browsers such as Internet Explorer (Edge for Windows 10), Firefox, Chrome, and Safari will work well with Outlook Web App (OWA). It is recommended that you update your browser to the most current version.

Does the web based version of Outlook display in all browsers?

When using Internet ExplorerFirefox, Chrome or Safari, your email account will run on a version of Outlook called Outlook Web Access(OWA).  A majority of function such as reading, replying, composing and sending emails are part of Outlook Web Access interface. Be sure to disable the pop-up blockers as well.

When I use Firefox, Chrome or Safari can I view my Outlook calendar?

Yes, you can use any major browser to view your Outlook calendar from the Office 365 portal.

What are the limits to sending and receiving emails?

Message limits across Office 365 options vary. Outlook Client for Windows messages is limited to 150MB. Any message or any message with attachments that exceeds 150MB will not be delivered. Outlook Web Access messages are limited to 35MB. Any message or any message with attachments that exceeds 35MB will not be delivered.

For a complete review of message limits, refer to the Microsoft TechNet documentation for Office 365 Enterprise E1 subscription plan

What is “Clutter” and why is it in my Email?

Once you are migrated, you will see a “Clutter” folder in your email. Clutter is an email filtering option available in Office 365. It is similar to an anti-spam filter as it moves less important email into a ‘Clutter’ folder where they can be ignored or reviewed later. Clutter learns from your actions to determine the messages you are likely to ignore. As less important messages arrive, they are automatically moved to the Clutter folder. Most of the mail going into the folder should be bulk mail and messages from mailing lists. However, you should to periodically check the Clutter folder to see if any relevant emails were moved there. For additional information on Clutter, refer to the following Microsoft Article, Use Clutter to sort low priority message.

Why am I receiving a Weekly Report of Quarantined Emails from Microsoft?

A new feature in 365 called Quarantine is be used to mitigate phishing/spamming e-mail issues. Emails that are determined as spam/scam by Microsoft will be quarantined in the 365 cloud and will not be delivered to user’s mailboxes. You will receive an automated weekly report of quarantined e-mails for review (see screenshot below). You can then review the quarantined emails and can release any particular email for delivery to your inbox, or, report a message “not as junk” to Microsoft for further analyzation.   You can learn more about quarantine at: https://technet.microsoft.com/en-us/library/dn683870%28v=exchg.150%29.aspx

How can I view emails that have been Quarantined ?

Emails that are determined as spam/scam by Microsoft will be quarantined in the 365 cloud and will not be delivered to user’s mailboxes. You will receive an automated weekly report of quarantined emails for review (see screenshot below). You can then review the quarantined emails and can release any particular email for delivery to your inbox, or, report a message “not as junk” to Microsoft for further analyzation.  If you would like to view emails which have been quarantined, you may do so by logging into your Office 365 account suing the following link: https://admin.protection.outlook.com/quarantine.  You will be presented the same 365 login page. Proceed with the login process ( enter your complete email address and NetID password) and you should be able to see the quarantined messages anytime.

Is the connection between my computer and the Microsoft Cloud server be secure?

Yes. The email connection types (Exchange, IMAP, and SMTP) all support SSL encryption to secure your connection, and the web mail client uses https to secure your connection. Your username and password are encrypted for security as well.

Can PC and Mac users share Outlook calendars?

Yes, you will be able to share Outlook calendars between Mac and PC users.

Can I get my Brookdale email on my smartphone/tablet?

Yes,  Refer to the following documentation – Configuring Email on Mobile for Office 365

FAQs

What is MyBrookdale NetID?

MyBrookdale NetID is the password management tool that allows you to change, reset, or recover your password.

You can access NetID using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu from from any page within the Brookdale website.
  2. Select the NetID from the QuickLaunch drop down menu.

What is my NetID user name and password?

Your  NetID is a user name and password you can use for everything you do online with Brookdale. Your initial default password is pre-assigned by our system. You can look up your user name and default password using NetID password management tool.

You can access NetID using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu from from any page within the Brookdale website.
  2. Select the NetID from the QuickLaunch drop down menu.
  3. Select Look – up Account.
  4. Enter your last name and social security number or 7 digit Student/Employee Brookdale ID.
  5. Click Next.

If your LAST NAME and SOCIAL SECURITY NUMBER or BROOKDALE ID are found in the Colleague System, then the following information is displayed; User name, Default password, Brookdale email address and Brookdale ID.

Click here for NetID documentation.

What if I don't have a NetID user name?

If you cannot find your user name using the Net ID lookup tool  it is likely you have not been added to our system. Please contact Admissions Office at (732) 224-2375

Will my login ever change?

Your user name will never change, but you will be required to change your password. Use the NetID password management application to change your password as per Brookdale’s password policy.

What do I do if I forgot my password?

Use NetID system reset your password.

You can access NetID using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu  from any page within the Brookdale website.
  2. Select the NetID from the QuickLaunch drop down menu.
  3. Select Reset Password.
  4. Enter your last name and social security number or 7 digit Student/Employee Brookdale ID.
  5. Click Next.
  6. Enter your new password twice.  Be sure to review the password requirements.

Please allow up to 15 minutes for the password change to take effect before attempting to access any applications from the QuickLaunch navigation

Click here for NetID documentation

How do I change my password?

Use NetID Password Management system to change your password.

You can access NetID using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu from from any page within the Brookdale website.
  2. Select the Change Password link

IMPORTANT:  You must know your current password to change your password.  If you do not know your current password, select the Reset Password link.  You will be asked to enter in your Brookdale 7 digit ID or your Social Security number to reset your password.

What do I do if I don't remember my password?

Use NetID system reset your password.

You can access NetID using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu from from any page within the Brookdale website.
  2. Select the NetID from the QuickLaunch drop down menu.
  3. Select Reset Password.
  4. Enter your last name and social security number or 7 digit Student/Employee Brookdale ID.
  5. Click Next.
  6. Enter your new password twice.  Be sure to review the password requirements.

Click here for NetID documentation.

Can I change my password in WebAdvisor or Canvas?

No. You cannot change your password in WebAdvisor or Canvas. Usernames and passwords are managed by  NetID password management system (https://netid.brookdalecc.edu). You can access NetID from the MyBrookdale link located on the top navigation of the Brookdale website.

Can I change my password through Service-Now?

No. You must go to MyBrookdale NetID (https://netid.brookdalecc.edu) to change your password. You can also access NetID from the MyBrookdale link located on the top navigation of the Brookdale website.

FAQs

What is OneDrive?

As part of Brookdale’s Microsoft Office 365 license agreement, Brookdale employees have access to a OneDrive cloud storage account for business. Employees can use their OneDrive for Business account to store work-related files that can be accessed from any Internet-connected computer and mobile devices and share those files with others.

Can I access my OneDrive from the web?

Yes, you can access your OneDrive account from the MyBrookdale link located on the Brookdale website. Select the Office 365 icon. Enter your complete email address and NetID password. Click the OneDrive icon from the portal landing page.

How can I collaborate using the Office Online Applications?

When you store and share files in your OneDrive – Brookdale Community College and then access them using the Office Online you can collaborate with other people with real-time editing that allows multiple people to edit the same file simultaneously.

Synchronizing my files using OneDrive?

Synchronization (or sync) allows you to designate your OneDrive- Brookdale Community College folders to be replicated on your local computer or mobile device. Once you establish sync, you can change a file in OneDrive and the local copy of the file is updated automatically. Likewise, when you change a local file, it is updated in OneDrive.

For Microsoft information on how to set up sync, see Sync a library to your computer.

I have several storage options when I save a file from an Office application. Which location should I use?

When you save a file from Word, Excel, PowerPoint, Access, etc. You will see many location options. The following list provides overview of each and general guidelines for using each option:

  • Sites – Brookdale Community College – Disregard this options -Currently not an available location to store files.
  • OneDrive – Brookdale Community College – 1TB of cloud storage
    • Store work related files stored here.
    • Accessible  from any device on or off campus,including mobile devices.
    • Files and folders can be shared with others at Brookdale. Great for collaboration.
    • Accessible as long as you are employed at Brookdale.
    • Do not store or share documents that contain PII information.
    • Refer to following Microsoft OneDrive for Business Overview for features and functions.
  • OneDrive Personal cloud storage – Created as a free separate OneDrive account.
    • Personal files stored here.
    • Accessible  from any device on or off campus, including mobile devices.
    • NOT associated with your Brookdale Office 365 account.
  • Computer (My Documents and Shared Network Drives)
    • Used to store files locally on your Brookdale desktop or laptop or any Shared Network drive(s) to which you have access.
    • Upgrading to Office 365 does NOT impact these devices and how they are used. Continue to create and manage files & folders here as you have done previously.

What’s the difference between OneDrive for Business that comes with my Office 365 and the consumer (personal) version of OneDrive?

OneDrive for Business (shown as OneDrive – Brookdale Community College) is the cloud storage feature which is part of the Brookdale Office 365 Enterprise subscription. This 1 TB of additional storage is linked directly to an individual Brookdale user account and is managed by the Brookdale Office 365 administrator. When you sign-in to Office 365 using your Brookdale email address and NetID password, you are able to access your OneDrive – Brookdale Community College account. As long as you are employed at Brookdale, you will continue to have access. Therefore, this account should be used to store work-related files only.

You may sign-up and access a consumer (personal) OneDrive storage account which is provided free to ANY consumer by Microsoft. This free Microsoft OneDrive account is separate from the OneDrive for Business account. It is NOT centrally managed by the Brookdale Office 365 Administrator and is NOT accessed using your Brookdale credentials. To create a consumer OneDrive account for personal use, go directly to the OneDrive website, select the Sign-up link, then the OneDrive link.

In the OneDrive – Brookdale Community College account, some file types are prohibited from uploading, and certain characters cannot be used in a file name. In addition, there are significant limits on the number and size of files you can sync. OneDrive for Business allows a total of up to 20,000 items (folders and files), seriously limiting the amount of data you can store. The maximum size of a file synced via OneDrive for Business is 2 GB. Read the full list of limits on this Microsoft support page.

FAQs

What is the Office 365 Portal?

As part of the migration to Office 365 Brookdale, employees now have access to the new Microsoft’s Office 365 Web Portal. The portal includes web-based access to your email, calendar, contacts, tasks, OneDrive account, Microsoft Office Web Applications (similar to Google Apps) and several new applications such as Delve and Sway.

How do I access the Brookdale Office 365 Portal?

You can access the Office 365 Online applications by using the following URL: http://portal.office.com. Enter your complete email address and your NetID password (If prompted with an option, choose “School” or “Work” account). You will be automatically redirected to the Brookdale Office 365 Portal Landing page.

What is the difference between Microsoft Office 2013 and the Microsoft Web Applications found on the Office 365 portal?

Currently, Microsoft Office 2013 productivity software (including Word, PowerPoint, Excel, Outlook, Access, Publisher and OneNote) is installed on your Brookdale issued desktop or laptop computer. You will continue to use those applications to access your email and to create and edit documents.

Office 365 includes a service that provides the ability to create and edit documents online via a web browser, using the Microsoft web based Applications (Word, Excel, PowerPoint, and OneNote). You can use these lightweight web based applications when you are working on a computer or laptop that does not have Microsoft Office installed. For information about the types of files that can be used with Web Apps, please visit the Office Web App File Support page.

What are Word, Excel, PowerPoint and OneNote Online?

Word, Excel, PowerPoint and OneNote Online (Office Online) are web applications that run in your browser. They are the lightweight versions the desktop applications installed in your Microsoft Office Suite. These applications run on everything, all platforms PCs, Mac, Chromebooks, iPads and Android tablets. They do not require any special plug-in and works in any popular browser, including Firefox, Chrome, and Safari — not just Internet Explorer. Office Online saves your documents to your Microsoft OneDrive –Brookdale Community College online storage. For additional information. To learn more, see Get Started at Office.com.

What is included in the Office 365 Mobile Apps?

Office Mobile apps are touch-friendly applications that provide simple but powerful mobile features, are optimized for touch and mobile use, and are built for viewing and light editing from your mobile device. They include Word, Excel and PowerPoint.

For example, if you are at meeting or away from your office and need to make quick updates to a presentation or document, you can use the mobile apps on your phone or tablet to quickly perform the tasks. You can download the Office 365 mobile apps for Word, Excel and PowerPoint from the Office 365 Portal. For complete download details and instructions, please review the following documentation, Office 365 Mobile App Download Instructions

Where can I find training for Office 365?

For self training documentation and resources, please refer to the Office 365 Training Resources page.

How can I collaborate using the Office Online Applications?

When you store and share files in your OneDrive – Brookdale Community College and then access them using the Office Online you can collaborate with other people with real time editing that allows multiple people to edit the same file simultaneously.

FAQs

Click here for a complete listing of  OneCard FAQs

FAQs

What is SchoolDude?

SchoolDude is the online ticketing system for all maintenance and facilities requests such as furniture move, garbage pickup, light-bulb replacement, etc.

You can access SchoolDude from the Faculty & Staff tab from the Brookdale website.

If this is an emergency, please call the Utilities Plant at extension 4444 (on campus) or (732) 224-2297 (off campus).

What email address do I use to access SchoolDude?

Please use your Brookdale Community College email address when accessing this system.

What is the Submittal Password for SchoolDude?

The Submittal Password is required to complete the maintenance request form.  The password is “facilities” (without the quotes).

FAQs

What is Service-Now?

Service-Now is the IT Help Desk ticketing system for submitting requests and reporting incidents.

You can access Service-Now via:

  1. Click the MyBrookdale link located on the top navigation menu from from any page within the Brookdale website.
  2. Select the Help Desk icon from the QuickLaunch drop down menu.

Directly from the following link https://ellucian.service-now.com

If this is an emergency, please call the IT Help Desk at extension 2829 (on campus) or (732) 224-2829 (off campus).

What email address and password do I use to access ServiceNow?

Please use your Brookdale Community College email address and NetID password to log into Service-Now.

Can I change my password through Service-Now?

No. You must go to MyBrookdale NetID (https://netid.brookdalecc.edu) to change your password. You can also access NetID from the MyBrookdale link located on the top navigation of the Brookdale website.

FAQs

Telephone Sets (Diagrams)

9650 SET

For a complete reference on how your telephone operates go to the Avaya one-X™ Deskphone Edition for 9650 IP Telephone, refer to the following Avaya 9650 Quick Reference Guide


9620 SET

For a complete reference on how your telephone operates go to the Avaya one-X™ Deskphone Edition for 9620 IP Telephone, refer to the following Avaya 9620 Quick Reference Guide.

How do I access the Brookdale Telephone Directory?

Telephone Directory provides the ability to spell an Avaya telephone system user’s name, find the number and, if desired, automatically call the person.

  • Press Directory
  • Spell the name using the Dial Pad and entering Last Name first
  • Special characters (Hyphen, Period, etc.) are not used in spelling:
    • Use Next to scroll through the list of names created from the characters entered or key in more characters of the name
    • Use the (1) button as the Comma between the Last Name and the First Name
  • Press Make Call to automatically call the displayed party
  • Press Phone (exit) when finished

How do I setup my Voicemail?

Dial the Modular Messaging telephone access number 732-224-2900 off campus and 2900 on campus

  1. Press #
  2. Enter your Four digit Extension
  3. Enter your password
  4. Press #

How do I stop all of my calls from going directly into voicemail?

Your telephone set is programmed to “SendAllCalls”. Press the “red” light lit under “SendAllCalls” and that will remove the forward.

How do I retrieve a voicemail message that was deleted?

If you are still in the voicemail system, you can listen to that message and save to your voicemail box. If you disconnect from voicemail, the message cannot be retrieved.

How do I send phone calls directly into voice mail?

Press the “SendAllCalls” button on your telephone set. To remove, press “SendAllCalls” button on your telephone set.

How do I program my voicemail not to accept messages?

In order for your extension to give a greeting but not accept voicemail messages, you must contact your telephone services administrator (x2833) to program this feature.

How do I conference in another call?

Once you have a caller on the line, a Conference button will be displayed. Press Conference; get dial tone; dial second party. If there are more than two parties, follow the same process.

How do I turn off of the “message light” on my phone?

The “message light” is an indicator that alerts you there is a message in your mailbox. To clear the “message light”; listen to new messages.

How do I retrieve a call from another phone in my area?

To retrieve a ringing phone in your area, press the “Call Pick-Up” button on your phone set. If the extension is not in your call pick-up group, with your receiver on the hook, enter the extension of the ringing telephone. Scroll to the “Pick-Up” menu item. Confirm selection. The caller will ring on your telephone.

How do I forward a call to another station?

Press “Call Forward” button on telephone set. Once you hear dial tone, enter the extension you would like your calls forwarded to. You will hear a double beep and a “red” light indicator will be displayed to show your calls are forwarded. To remove, simply press “Call Forward” button.

FAQs

What is TutorTrac?

TutorTrac is the online scheduling system for Writing Lab.

You can access TutorTrac  using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu from from any page within the Brookdale website.
  2. Select TutorTrac from the QuickLaunch drop down menu.
  3. Enter your NetID username and password to log into TutorTrac

Why can't I access TutorTrac?

If you are not able to log into TutorTrac, please contact the Writing Lab at (732) 224-2941.

FAQs

What is WebAdvisor?

WebAdvisor is the web-based information system for students, faculty, and staff at Brookdale. The site provides students with access to their academic, financial, and biographic records as well as the ability to search and register for classes, view class schedules, final grades, and evaluate progress toward their degree; it provides faculty with class roster information; and provides staff with access to HR/Payroll information and to submit leave requests.

How do I access WebAdvisor?

You can access WebAdvisor using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu from from any page within the Brookdale website.
  2. Select the WebAdvisor from the QuickLaunch drop down menu.
  3. Enter your NetID user name and password.

WebAdvisor is governed by Brookdale’s Computer Resources, Network, and Facilities Use Regulation.

Can I change my password in WebAdvisor ?

No. You cannot change your password in WebAdvisor. User names and passwords are managed by  NetID password management system (https://netid.brookdalecc.edu). You can access NetID from the MyBrookdale link located on the top navigation of the Brookdale website.

FAQs

Supported Web Browsers

Many of Brookdale’s Information Technology Resources are accessed using a web browser. Below is a list of approved web browsers and the oldest supported version for each browser.  It is recommended that you use the most recent version of the browser of your choice. If you have an out of date or unsupported browser, you will need to download either a compatible version of your current browser or a compatible browser. Click on the icon to download the most recent version of the browser.

IE 9 + JavaScript Enabled
(Note: ImageNow)
Firefox 17 + JavaScript Enabled Chrome 22 + JavaScript Enabled Safari 6 + JavaScript Enabled

How do I clear my browser cache?

Web browsers are designed to download web pages and store them locally on your computer’s hard drive in an area called “cache” in an effort to speed up web browsing. The cache specific details about the web page (images, layout, links, etc.). Typically these items are stored in the Temporary Internet Files folder and is part of the browser history.

When you visit the same page for a second time, the browser speeds up display time by loading the page locally from cache instead of downloading everything again. This sometimes results in less than current versions of web pages being displayed.

Periodically clear the cache to allow your browser to function more efficiently. If you believe that you have a less than current version of a page or if the web page is not displaying properly, please see the following steps listed below to clear the cache in your browser.

From within Internet Explorer:

  1. Select Tools from the Menu (or press the “Ctrl”, “Shift”, and “Delete” keys on your keyboard).
  2. Select “Delete” to clear all browser history or check only “Temporary Internet files and website files” to clear just the cache.

From within Firefox:

  1. Select History from the Menu (or press the “Ctrl”, “Shift”, and “Delete” keys on your keyboard).
  2. Select a “time range” to clear from the drop down menu.
  3. Select “Clear Now” to delete all browser history or click “Details” to select Cache to clear only the cache.

From within Chrome:

  1. Click the menu icon located on the top-right corner of the window (or press the “Ctrl”, “Shift”, and “Delete” keys on your keyboard).
  2. Select a time range from the “Obliterate the following items from.”
  3. Select all items to clear all data or select only “Cached images and files” to clear the cache only.
  4. Click “Clear browsing data.”

From within Safari

  1. Select History from the Menu.
  2. Select all items to reset all data or select “Remove website data” to clear the cache.
  3. Click “Reset.”

What types of information is included in the browser history?

The browser history contains the following information:

Browsing & Download History: Browsing history is the list of sites you’ve visited that are shown in the History menu. Download history is the list of files you’ve downloaded that are shown in the Downloads window.

Form & Search Bar History: Form history includes the items you’ve entered into web page forms for Form autocomplete. Search Bar history includes items you’ve entered into the each bar.

Cookies: Cookies store information about websites you visit, such as site preferences or login status. Cookies can also be used by third parties to track you across sites.

Cache: The cache stores temporary files, such as web pages and other online media, that are downloaded from the Internet to speed up loading of pages and sites you’ve already seen.

Site Preferences: Site-specific preferences, including the saved zoom level for sites, character encoding, and the permissions for sites (like pop-up blocker exceptions) described in the Page Info window.

Should I delete my browser history?

When you browse the web, the web browser keeps a record of the sites you have visited, and actions are taken on that site. The browser history records the website addresses, temporary Internet files, cookies, and information that you have entered in certain websites—such as your name and address. Cookies are tiny data files that store information about your custom website settings.

This compilation of data may include a significant amount of personal information about you. The data includes web sites addresses, viewing preferences and personal information such as passwords and your name (note: if you have selected the option the remember those items).

Hackers and viruses can access your browsing history obtain valuable information from it if they get access to your computer. Companies can also use such information to track your online habits to create focused advertisements for you.

You don’t have to delete your history if you don’t want to, but experts recommend that you delete your history any time you use a public computer. If you don’t, whoever uses the computer after you can see exactly where you have been, as well as possible personal information.

How do I prevent the message about Secure/Non-Secure Items from appearing?

Since this is a browser setting, not a web server setting, it has to be turned off by the user.  For information on how to manage Secure/Non-Secure items. Please refer to the detailed instructions below:

Internet Explorer

  1. Open Internet Explorer from the Desktop
  2. Click on Tools and select Internet Options
  3. In Internet Options window, click on Security Tab
  4. Select Internet Zone and Click on Custom level
  5. Under the Security settings-Internet Zone window, select Miscellaneous
  6. Under miscellaneous, Enable the option which states”Display mixed content.”
  7. Click on Ok and Apply

Firefox

  1. At the top of the page, to the left of the address bar, click the shield icon
  2. In the pop-up window that appears, click the down arrow next to “Keep Blocking”, and select Disable Protection on This Page.
  3. The page will refresh and display any mixed content. The shield icon will be replaced with a warning symbol to indicate that the page is showing both secure and non-secure items.

Chrome

  1. Click the shield icon on the right side of the address bar
  2. In the icon dialog box, click Load anyway.
  3. The page will refresh and display any mixed content.
  4. The URL in the address bar will show https crossed out to indicate that the page is displaying both secure and non-secure items.

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