MyBrookdale

Office of Information Technology

OIT Monthly Reports

2014 -2015 Statistics

Task December January February
SNOW cases opened 1,074 2,100 1,429
SNOW cases resolved 947 1,989 1,434
Brookdale website hits 741,543 945,350 945,984
Blocked malicious attacks on Brookdale network 236,084 178,024 319,0156
Inbound Emails delivered to Brookdale 650,850 676,724 608,451
% of Inbound Emails block as spam or malicious 27% 22% 17%
Outbound Emails sent from Brookdale 760,088 89,497 151,128
Incoming calls to the College 36,157 58,251 43,926
Outbound calls from the College 37,706 53,109 46,063
Help Desk calls fielded onsite 861 1,513 935
Help Desk calls fielded remotely (CHD) 149 293 103
Monthly up-time statistics of servers  99.99% 99.99% 100%
Monthly up-time statistics of network 99.96% 99.99% 100%