Office of Information Technology

OIT Monthly Reports

2014 Statistics

Task May June July
SNOW cases opened 1,004 1,200 1,080
SNOW cases resolved 1,039 1,150 1,111
Brookdale website hits  746,735 555,370 590,923
Blocked malicious attacks on Brookdale network  142,195 132,893 342,022
Inbound Emails delivered to Brookdale  874,814 773,282 507,418
% of Inbound Emails block as spam or malicious  33.00% 35.00% 31%
Outbound Emails sent from Brookdale  78,302 69,614 69,329
Incoming calls to the College  49,309 42,223 48,205
Outbound calls from the College  49,592 44,084 49,319
Help Desk calls fielded onsite 1,030 674 778
Help Desk calls fielded remotely (CHD)  122   68 33
Monthly up-time statistics of servers 99.98%  99.97% 99.97%
Monthly up-time statistics of network 99.99%   99.99% 99.95%