MyBrookdale

Office of Information Technology

OIT Monthly Reports

2014 -2015 Statistics

Task April May June
SNOW cases opened 927 1,039 1,480
SNOW cases resolved 939 1,019 1,366
Brookdale website hits 872,560 382,440 618,435
Blocked malicious attacks on Brookdale network 222,425 422,672 162,496
Inbound Emails delivered to Brookdale 630,825 553,917 524,413
% of Inbound Emails block as spam or malicious 19% 16% 18%
Outbound Emails sent from Brookdale 124,936 73,817 115,233
Incoming calls to the College 42,221 43,775 41,254
Outbound calls from the College 49,221 43,727 44,254
Help Desk calls fielded onsite 966 1,321 894
Help Desk calls fielded remotely (CHD) 72 97 59
# of Help Desk calls transferred to other departments 156 202 282
Monthly up-time statistics of servers 99.96% 99.98% 99.99%
Monthly up-time statistics of network 99.98% 99.96% 100.00%