Office of Information Technology

OIT Monthly Reports

2014 Statistics

Task June July August
SNOW cases opened 1,200 1,080 1,303
SNOW cases resolved 1,150 1,111 1,299
Brookdale website hits  555,370 590,923 620,124
Blocked malicious attacks on Brookdale network  132,893 342,022 42,981
Inbound Emails delivered to Brookdale  773,282 507,418 545,903
% of Inbound Emails block as spam or malicious  35.00% 31% 38%
Outbound Emails sent from Brookdale  69,614 69,329 68,764
Incoming calls to the College  42,223 48,205 52,167
Outbound calls from the College  44,084 49,319 47,208
Help Desk calls fielded onsite 674 778 1,212
Help Desk calls fielded remotely (CHD)  68   33 72
Monthly up-time statistics of servers 99.97%  99.97% 99.936%
Monthly up-time statistics of network 99.99%   99.95% 99.986%