MyBrookdale

Office of Information Technology

Task February March April
SNOW cases opened 1,338 1,555 1,176
SNOW cases resolved 1,370 1,457 1,147
Brookdale website hits 880,027 386,635 798,300
Blocked malicious attacks on Brookdale network 599,442 351,050 579,129
Inbound Emails delivered to Brookdale 419,405 986,707 906,348
% of Inbound Emails block as spam or malicious 58% 15% 11%
Outbound Emails sent from Brookdale 1,025,426 1,856,678 1,605,046
Incoming calls to the College 38,594 39,538 39,249
Outbound calls from the College 41,511 43,607 42,846
Help Desk calls fielded onsite 1,143 1,130 1,023
Help Desk calls fielded remotely (CHD) 89 69 62
# of Help Desk calls transferred to other departments 150 135 142
Monthly up-time statistics of servers 99.93% 99,96% 99.99%
Monthly up-time statistics of network 99.99% 99.99% 99.99%

,