MyBrookdale

Office of Information Technology

OIT Monthly Reports

2014 -2015 Statistics

Task November December January
SNOW cases opened 1,003 1,096 1935
SNOW cases resolved 986 1,093 1874
Brookdale website hits 762,356 359,874 398802
Blocked malicious attacks on Brookdale network 497,962 492,934 594,852
Inbound Emails delivered to Brookdale 480,394 446,997 393,495
% of Inbound Emails block as spam or malicious 51% 54% 58%
Outbound Emails sent from Brookdale 1,188,142 1,137,947 1,004,484
Incoming calls to the College 32,098 31,965 47,544
Outbound calls from the College 37,627 34,923 44,784
Help Desk calls fielded onsite 1,048 947 1,627
Help Desk calls fielded remotely (CHD) 74 118 192
# of Help Desk calls transferred to other departments 83 71 261
Monthly up-time statistics of servers 100% 100% 99.64%
Monthly up-time statistics of network 100% 99.98% 99.87%

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