MyBrookdale

Office of Information Technology

OIT Monthly Reports

2014 -2015 Statistics

Task November December January
SNOW cases opened 873 1,074 2,100
SNOW cases resolved 867 947 1,989
Brookdale website hits 128,923 741,543 945,350
Blocked malicious attacks on Brookdale network 363,145 236,084 178,024
Inbound Emails delivered to Brookdale 648,217 650,850 676,724
% of Inbound Emails block as spam or malicious 16% 27% 22%
Outbound Emails sent from Brookdale 76,287 760,088 89,497
Incoming calls to the College 35,690 36,157 58,251
Outbound calls from the College 39,275 37,706 53,109
Help Desk calls fielded onsite 778 861 1,513
Help Desk calls fielded remotely (CHD) 59 149 293
Monthly up-time statistics of servers  99.99% 99.99% 99.99%
Monthly up-time statistics of network 99.96% 99.99% 99.99%