MyBrookdale

Office of Information Technology

OIT Monthly Reports

2014 -2015 Statistics

Task May June July
SNOW cases opened 1039 1,480 1,480
SNOW cases resolved 1019 1,366 1,394
Brookdale website hits 382,440 618,435 581,972
Blocked malicious attacks on Brookdale network 422,672 162,496 333,383
Inbound Emails delivered to Brookdale 553,917 524,413 515,936
% of Inbound Emails block as spam or malicious 16% 18% 20%
Outbound Emails sent from Brookdale 73,817 115,233 146,680
Incoming calls to the College 43,775 41,254 40,883
Outbound calls from the College 43,727 44,254 42,496
Help Desk calls fielded onsite 1,321 891 961
Help Desk calls fielded remotely (CHD) 97 59 66
# of Help Desk calls transferred to other departments 202 282 134
Monthly up-time statistics of servers 99.98% 99.99% 99.99%
Monthly up-time statistics of network 99.96% 100.00% 99.98%%