MyBrookdale

Office of Information Technology

OIT Monthly Reports – Statistics 2015-2016

Task January February March
SNOW cases opened 1,935 1,338 1,555
SNOW cases resolved 1,874 1,370 1,457
Brookdale website hits 398,802 880,027 386,635
Blocked malicious attacks on Brookdale network 594,852 599,442 351,050
Inbound Emails delivered to Brookdale 393,495 419,405 986,707
% of Inbound Emails block as spam or malicious 58% 58% 15%
Outbound Emails sent from Brookdale 1,004,484 1,025,426 1,856,678
Incoming calls to the College 47,544 38,594 39,538
Outbound calls from the College 44,784 41,511 43,607
Help Desk calls fielded onsite 1,627 1,143 1,130
Help Desk calls fielded remotely (CHD) 192 89 69
# of Help Desk calls transferred to other departments 261 150 135
Monthly up-time statistics of servers 99.64% 99,93% 99.96%
Monthly up-time statistics of network 99.87% 99.99% 99.99%

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