Office of Information Technology

OIT Monthly Reports

2014 Statistics

Task August September October
SNOW cases opened 1,303 1,533 1,306
SNOW cases resolved 1,299 1,584 1,357
Brookdale website hits 620,124 888,909 196,929
Blocked malicious attacks on Brookdale network 42,981 166,302 361,069
Inbound Emails delivered to Brookdale 545,903 615,506 719,033
% of Inbound Emails block as spam or malicious 38% 26% 18%
Outbound Emails sent from Brookdale 68,764 86,149 109,953
Incoming calls to the College 52,167 52,228 41,460
Outbound calls from the College 47,208 52,228 49,366
Help Desk calls fielded onsite 1,212 2,148 778
Help Desk calls fielded remotely (CHD) 72 95 58
Monthly up-time statistics of servers 99.936%  99.99% 99.92%
Monthly up-time statistics of network 99.986%   99.96% 99.96%