Office of Information Technology

OIT Monthly Reports

2014 Statistics

Task July August September
SNOW cases opened 1,080 1,303 1,533
SNOW cases resolved 1,111 1,299 1,584
Brookdale website hits 590,923 620,124 888,909
Blocked malicious attacks on Brookdale network 342,022 42,981 166,302
Inbound Emails delivered to Brookdale 507,418 545,903 615,506
% of Inbound Emails block as spam or malicious 31% 38% 26%
Outbound Emails sent from Brookdale 69,329 68,764 86,149
Incoming calls to the College 48,205 52,167 52,228
Outbound calls from the College 49,319 47,208 53,257
Help Desk calls fielded onsite 778 1,212 2,148
Help Desk calls fielded remotely (CHD)  33 72 95
Monthly up-time statistics of servers 99.97%  99.936% 99.99%
Monthly up-time statistics of network 99.95%   99.986% 99.96%