MyBrookdale

Office of Information Technology

OIT Monthly Reports

2014 -2015 Statistics

Task January February March
SNOW cases opened 2,100 1,429 1,292
SNOW cases resolved 1,989 1,434 1,398
Brookdale website hits 945,350 945,984 468,113
Blocked malicious attacks on Brookdale network 178,024 319,156 328,184
Inbound Emails delivered to Brookdale 679,724 608,451 642,351
% of Inbound Emails block as spam or malicious 22% 17% 22%
Outbound Emails sent from Brookdale 89,497 151,128 102,454
Incoming calls to the College 58,251 43,926 44,428
Outbound calls from the College 53,109 46,063 47,170
Help Desk calls fielded onsite 1,513 935 826
Help Desk calls fielded remotely (CHD) 293 103 89
Monthly up-time statistics of servers  99.99% 100% 100%
Monthly up-time statistics of network 99.96% 100% 100%