Office of Information Technology

OIT Monthly Reports

2014 Statistics

Task September October November
SNOW cases opened 1,533 1,306 873
SNOW cases resolved 1,584 1,357 867
Brookdale website hits 888,909 196,929 128,923
Blocked malicious attacks on Brookdale network 166,302 361,069 363,145
Inbound Emails delivered to Brookdale 615,506 719,033 648,217
% of Inbound Emails block as spam or malicious 26% 18% 16%
Outbound Emails sent from Brookdale 86,149 109,953 76,287
Incoming calls to the College 52,228 41,460 35,690
Outbound calls from the College 52,228 49,366 39,275
Help Desk calls fielded onsite 2,148 778 778
Help Desk calls fielded remotely (CHD) 95 58 59
Monthly up-time statistics of servers  99.99% 99.92% 99.99%
Monthly up-time statistics of network 99.96% 99.96% 99.96%