Office of Information Technology

OIT Monthly Reports

2014 Statistics

Task April May June
SNOW cases opened 1,058 1,004 1,200
SNOW cases resolved 1,025 1,039 1,150
Brookdale website hits  716,592  746,735 555,370
Blocked malicious attacks on Brookdale network  136,320  142,195 132,893
Inbound Emails delivered to Brookdale  924,689  874,814 773,282
% of Inbound Emails block as spam or malicious  28.26%  33.00% 35.00%
Outbound Emails sent from Brookdale 83,422  78,302 69,614
Incoming calls to the College  47,705  49,309 42,223
Outbound calls from the College  52,645  49,592 44,084
Help Desk calls fielded onsite   918 1,030 674
Help Desk calls fielded remotely (CHD) 58  122   68
Monthly up-time statistics of servers 99.97% 99.98%  99.97%
Monthly up-time statistics of network 99.99% 99.99%   99.99%