MyBrookdale

Office of Information Technology

OIT Monthly Reports

2014 Statistics

Task October November December
SNOW cases opened 1,306 873 1,074
SNOW cases resolved 1,357 867 947
Brookdale website hits 196,929 128,923 741,543
Blocked malicious attacks on Brookdale network 361,069 363,145 236,084
Inbound Emails delivered to Brookdale 719,033 648,217 650,850
% of Inbound Emails block as spam or malicious 18% 16% 27%
Outbound Emails sent from Brookdale 109,953 76,287 760,088
Incoming calls to the College 41,460 35,690 36,157
Outbound calls from the College 49,366 39,275 37,706
Help Desk calls fielded onsite 778 778 861
Help Desk calls fielded remotely (CHD) 58 59 149
Monthly up-time statistics of servers  99.92% 99.99% 99.99%
Monthly up-time statistics of network 99.96% 99.96% 99.99%