MyBrookdale

Office of Information Technology

OIT Monthly Reports

2014 -2015 Statistics

Task February March April
SNOW cases opened 1,429 1,292 927
SNOW cases resolved 1,434 1,398 939
Brookdale website hits 945,984 468,113 872,560
Blocked malicious attacks on Brookdale network 319,156 328,184 222,425
Inbound Emails delivered to Brookdale 608,451 642,351 630,825
% of Inbound Emails block as spam or malicious 17% 22% 19%
Outbound Emails sent from Brookdale 151,128 102,454 124,936
Incoming calls to the College 43,926 44,428 43,221
Outbound calls from the College 46,063 47,170 49,030
Help Desk calls fielded onsite 935 826 966
Help Desk calls fielded remotely (CHD) 103 89 72
# of Help Desk calls transferred to other departments 174 143 156
Monthly up-time statistics of servers 100% 100% 99.96%
Monthly up-time statistics of network 100% 100% 99.98%