Overview – Help Desk

The IT Help Desk provides centralized technology support to Brookdale Community College. IT Help Desk is available – 24x7x365.

Available to

Current Students, Faculty, Staff, Future Students, New and Incoming Students

Access

The IT Help Desk can be reached by any one of the following methods:

  • Call 24/7: 732-224-2829 (preferred method)
  • Email: HelpDesk@brookdalecc.edu (preferred method)
  • Directly from Service-Now (SNOW) Self-Service Portal: https://ellucian.service-now.com.
  • From the MyBrookdale  QuickLaunch link located on the top navigation of the Brookdale website – select the Help Desk icon.

Key Features

  • Help Desk is available 24 hours a day, 7 days a week, 365 days a year to respond to any technology-related incidents and requests.
  • Centralized technology support.

Support

Help Desk FAQ’s

SNOW Ticket User Guide

OIT Appointment Scheduler: The OIT Appointment Scheduler is used to schedule an appointment with an OIT Technician to have your new computer or laptop set-up.  Use this tool ONLY when you have been informed by your Department Chair or Director that you will be receiving a new computer or laptop. DO NOT use this tool to request OIT  Help Desk support (Staff and Faculty only)