Student study group on couches


Grant-Funded Training for your Employees

Limited registration for Summer training now open! Click here to register!

*Please Note: Public employees are not eligible to participate in this program.*

*No-shows take a seat from another who may need it.*

New Jersey’s workforce can participate in grant funded training offered in partnership with the New Jersey Department of Labor & Workforce Development, the New Jersey Business & Industry Association (NJBIA) and the New Jersey Community College Consortium for Workforce and Economic Development. We offer a selection of the courses listed below on an open enrollment basis. All courses can be brought to your company for 10 or more employees.

For more information, contact Nick Rudinski at nrudinski@brookdalecc.edu


Course Descriptions:

These courses can be customized to your requirements.

 

Course Descriptions

Word Level I (8 hours)

This class will introduce participants to the basic operations of Microsoft Word at the beginning level. Upon completion of this course students will be able to:

Word Level II (8 hours)

This class will introduce participants to the basic operations of Microsoft Word at the beginning level and introduce participants to additional operations of Microsoft Word. Upon completion of this course students will be able to:

Excel Level I (8 hours)

This class will introduce students to MS Excel basics including creating spreadsheets, formulas, functions, text, formatting, and graphics. Students will be able to perform basic (introductory) level Excel skills such as modifying an existing worksheet, building worksheets, copying and moving cells, etc. Upon completion of this course students will be able to:

Excel Level II (8 hours)

This class will reinforce the elements introduced in Excel Level I and expand upon that base to include more complex but necessary activities such as functions, charts, linking worksheets, adding pictures, and more.

Upon completion of this course students will be able to:

Excel Level 3 (8 hours)

Windows (8 hours)

This class is for non-computer users seeking to gain a basic understanding of the PC components and operations in the Microsoft Windows environment including proper start-up and shut-down of Windows operating system, running application programs, managing and organizing files and folders, and printing. Upon completion of this course students will be able to:

Outlook (8 hours)

This class will introduce participants to the proper use of e-mail as a job related tool including sending clear messages, receiving, replying and deleting messages, disposing of junk mail, and sending and opening file attachments. Upon completion of the training student will be able to:

Basic Communication For Improved Customer Service (12 hours)

This course is designed for those workers who come into contact with the customers of any company. Customers are defined as anyone, external paying customers or internal staff, who supports the company’s mission. The course will help the participants better understand who their customers are, and the benefits for both the individual worker and the company in providing good customer service. Upon completion of the training students will be able to:

Basic Communication: Verbal Skills (12 hours)

This course is designed for those workers who have basic verbal and reading skills in English. It will introduce participants to the importance of good verbal and non-verbal communication skills in the workplace including good listening skills. It will demonstrate how different personal communication styles affect how co-workers, supervisors, and customers receive and interpret information. The course will target the outcomes as defined below but limit itself to verbal skills only. Upon completion of the training students will be able to:

Business Writing Skills (12 hours)

This course is designed for those workers who have basic verbal and reading skills in English. It will demonstrate how different personal communication styles affect how co-workers, supervisors, and customers receive and interpret information. The course will target the outcomes as defined below but limit itself to written skills only. Upon completion of the training students will be able to:

English as a Second Language (ESL) Level I (40 hours)

This program is designed for students who are literate in their native tongues and have some fluency in using the Roman alphabet to associate sounds with symbols. They are typically unable to formulate complete sentences in English. They are also knowledgeable of individual words or phrases but unable to express basic thoughts.

Upon successful completion of the training in each level the student/participant will be able to: Understand basic vocabulary and everyday language functions such as greetings and instructions, requesting and giving information, expressing likes and dislikes, apologizing, and understanding basic American society functions.

English as a Second Language (ESL) Level II (40 hours)

This program is designed for students who are somewhat able to communicate ideas in writing, but need improvement to basic writing style and grammar, and understanding the verb system or word order. They have a minimal ability to convey ideas in writing and speaking, but may understand more than they can express. Write simple texts on personal topics, speak in complete sentences and demonstrate improved listening skills and pronunciation.

Basic Mathematics (16 hours)

This course is designed to assess the math skills of the participant, develop, and deliver a prescriptive plan for the participant to progress as far as his or her ability will permit towards the basic and practical math and measurement requirements of the workplace. The course includes basic addition, subtraction, multiplication, and division of whole numbers, fractions, decimals, and measurements. Upon completion of the training, students will be able to:

Basic Measurements (16 hours)

This course is designed to assess the math skills of the participant, develop and deliver a prescriptive plan for the participant to progress as far as his or her ability will permit towards the basic measurement requirements of the workplace. The course includes basic addition, subtraction, multiplication, and division of whole numbers, fractions, decimals, and measurements to include the use of standard measurement devices. Upon completion of the measurements training students will be able to:

Spanish For the Workplace I (40 hours)

This program provides language training specifically for the workplace that focuses on giving you the specific commands, questions, and phrases you need on the job, as well as better cross-cultural awareness. Spanish For The Workplace improves communication in the work environment by minimizing or removing language barriers. Other benefits include increased safety, better employee job performance, and better service to customers

This course can be delivered on-site as well as in our classrooms and can be customized to fit the needs of your organization.

Spanish for the Workplace II (16 hours)

This course is a continuation of Spanish for the Workplace I providing a deeper understanding of topics covered in level I.

PowerPoint I (8 hours)

PowerPoint II (4 hours)

Access

In this course, you will create and manage an Access 2016 database.
 

Initiating New Business

Having a ‘Consultant’ vs. ‘Salesperson’ Mentality
Creative Marketing for Successful Contacting
System-itizing Follow-up Activity for Success

Need Fulfillment through Integrity Based Recommendations

Gathering Info to Identify Prospects’ Specific Needs
Professionally Determining a Comfortable Investment Amount
Selecting & Supporting Appropriate Options with Benefits

Closing the Sale and Opening the Relationship

Managing Unavoidable Challenges with Conviction
Closing Sales with Confidence
Servicing Clients takes More than Good Customer Service

 

Customer Service Skills

This course is based on the Give ‘em the Pickle video and course. This training program will help you inspire your team and act as a guide as you and your employees commit to raise the level of service offered to your customers. This course will teach you how to connect with people and possibly make a difference with the people who buy your service or product.

3 Hour session

Leadership Skills

This course will explore the different types of leadership styles and the strengths and weaknesses of each.  Through activities and role-play, students will develop the tools necessary to recognize their own leadership/behavioral style and the behavioral style of others, and how to best respond for maximum effectiveness and results.

4 hour session

Resolving Conflicts with Others

Given our differences in perceptions, beliefs values and goals, conflict is inevitable. If handled properly, conflict can also be productive and build relationships. This workshop provides you with the tools for solving differences with others and engaging in difficult situations.

3 Hour session

Presentation Skills

What is one thing people fear more than death? Public speaking. In this session, you’ll learn and practice skills and methods that will ease your anxiety and allow you to present yourself confidentially and effectively.

4 Hour session

Communication Skills

In this workshop participants will learn to understand their own preferred style of communicating and how to communicate with others with different styles and will learn strategies for overcoming barriers to working with others in real life situations.

3 Hour session

Successfully Prospecting for Leads (wc) (3 hours)

Using the Telephone as a Sales Tool (vc) (3 hours)

Selling Smarter (vc) (3 hours)

Critical Elements of Customer Service (3 hours)

What do we mean by “Good Customer Service”? The term has been used over and over again, especially since the Quality Improvement movement of the late 1980’s. Has good customer service lost its meaning with the advent of discount retailers, fast food, on-line shopping and value vs. quality marketing? This workshop will explore what Customer Service means to customers, employees, and managers of the organization and how to make it an essential part of the organizational culture.

Dealing With Difficult Customers – Building Your Self Esteem & Assertiveness (cs comm) (3 hours)

Building your self-esteem is essential for confidence and success is critical to customer Service success. The process of building self-esteem begins with the individual. Of all the judgments a person will make in a life time, none is as important as the one he or she will make about themselves. This workshop focuses on how participants can discover some simple techniques that can dramatically change how they fell about themselves which impacts how they relate to others. They will learn how to recognize the importance of learning self-acceptance, and nurturing their sense of self as it relates to the customer service function.

Communicate: The Basic Customer Service Skill (cs) (3 hours)

This workshop is designed to provide participants with the communication skills needed to function as a team member within the customer service working environment.

In this workshop, participants have the opportunity to expand their communication effectiveness within structure. The desired benefits will be an overall improvement of communications with customers and coworkers.

Supervisory Skills (3 Hours)

This course will prepare front line workers to assume leadership roles in various departments across the organization. They will learn how their roles will change, management’s expectations for new leaders, how to better understand their responsibilities in this new role, the importance of clear and direct communication, strategies for dealing with and diffusing conflict, how to give feedback and offer constructive criticism, how to deal with difficult employees and more.

Development of Good Management Skills (3 hours)

This course will help participants learn ways to manage for optimum performance and to create a motivating environment that encourages people to go beyond their best. Participants will understand the goal setting process, how to prepare the employee to go beyond their best using coaching and training, and how to choose the right person for the job and setting standards. It will also provide participants with tools to evaluate and provide constructive feedback and to prepare timely performance reviews.

Managing Change (tb) (3 hours)

This course teaches the participant the skills to transition into increasingly more responsible levels of management including: the competencies of leadership required for new managers and those hoping to transition from line or staff positions into supervisory positions, building trust within the organization, overcoming workplace issues and goal achievement.

 

Problem Solving (3 hours)

This course teaches the effective skills necessary for focused problem solving and how to effectively handle stress. The skills include proper inquiry by formulating and asking the proper questions, identifying and clarifying the goal, evaluating potential actions and selecting the best action decision in a calm and objective manner.

Personal Management & Business Professionalism (3 hours)

This class will concentrate on what it means to conduct oneself as a professional, the rules of business etiquette (both written and verbal) and how to act in a manner that is respectful to all co-workers. Participants will learn to be positive and proactive, be accountable and flexible, be cooperative and respectful and communicate and listen.

Time Management (4 hours)

In this very interactive and supportive workshop, we will share insights and practical techniques to help you plan more effectively, prioritize your responsibilities, and become better organized – so you can make the most of your time.

Learning Objectives:

1) Better organize yourself for peak efficiency

2) Understand the most useful techniques for setting and achieving goals

3) Take control of things that can derail your productivity

4) Identify the right things to be doing and develop plans for achieving them

Through reflections and interactive learning, we will focus on helping you create an action plan for your development.

Self-Empowerment Through the Written Word (8 hours)

This business writing program is designed to empower participants to become more effective communicators by using the interpersonal skills identified in the Ten Critical Characteristics of Self-Empowerment to enhance their professional writing skills on the job.

Emotional Intelligence (3 hours)

The ability to master your emotions is one of the most important keys to your business and personal success. Negative emotions can be your worst enemy. They can spoil relationships, create stress, health problems, reduce productivity, stall your career, destroy your family life, and tear down your self-esteem. This program presents an innovative, solution-driven approach to the negative emotions that arise at work and home.

Professional Telephone Skills (3 hours)

As someone who utilizes the telephone as a primary source of business transactions, you are on the front lines in the most important position within your organization. Your telephone skills will dictate what your customers think about you and your company. Your challenge is to be an effective representative of your organization. As the first line of defense, your telephone skills can make or break your company. This workshop is designed to help you master the telephone art.

Interviewing Skills (3 hours)

This workshop concentrates on the pre-interview preparation; developing questions and their value; the interview techniques that get specific, behavior-based examples of past performance; and the strategies that follow through on this process. This workshop takes the behavioral interview even further with a discussion of communication techniques and the use of other types of interview questions.

Painless Public Speaking (8 hours)

People who enjoy success are typically good communicators. The ability to stand up and speak effectively in front of a group of people, whether large or small, is a valuable skill that can be learned. Whether you’re a senior executive, business owner or manager, or anyone who wants to improve your communications skills, this course may be for you.

The Art of Listening (8 hours)

The purpose of this course is to empower participants to become more effective communicators by using the skills identified in the Characteristics of Self-Empowerment to enhance their interpersonal communications on the job through effective listening skills. The program’s goals are to assist participants to overcome blocks to listening, build rapport, acknowledge the speaker and clarify the speaker’s message and meaning.

Financial Concepts for the Business Owner (6 hours)

This course is for the business owner who has limited knowledge and/or experience with finance and would like to enhance their financial acumen. This 6-hour, two-part course will provide an overview of financial statements used in business and will cover financial analysis techniques to help drive successful business decisions.

Managing 4 Generations (3 hours)

There is much agreement in business about generational diversity in the new millennium for American workers. First, most business researchers agree that there are 4 very different generations in the workplace: the Veterans, the Baby Boomers, Generation X, and Generation Y workers. Second, many business leaders and managers agree that getting these groups to work together effectively is challenging. Finally, many workers agree that the different generations look at each other with confusion and suspicion as they interact together in the workplace.

Positive Presentation Workshop

This workshop will give participants the confidence, belief, and skills to present to others – whether in small informal groups or larger formal settings. In this very engaging, interactive, and supportive workshop, individuals become better presenters by connecting more – with themselves and with others.

Team Building Workshop

In this very engaging, interactive, and supportive workshop, participants will gain a new understanding of how they can lead teams that thrive by:

* focusing on their own personal strengths,

* seeing the potential in others,

* building trusting relationships,

* committing to achievement,

* holding each other accountable, and

* focusing on results.

Transforming Your Intergenerational Workplace
For the first time in history, we have 5 generations working side-by-side in the workforce. this seminar is designed to assist organizational leaders tools to communicate clearly and in the most positive and effective way possible with all generations in the workplace. Through exercises, role play and case studies, you’ll learn and practice specific skills to identify generational differences, break through stereotypes, foster respect and create a more productive work environment.
This seminar will help you develop a dynamic communication style that will help you handle generational differences. Enhancing your communication can help reduce workplace conflicts, while also promoting teamwork.

Time Management

In this very interactive and supportive workshop, we will share insights and practical techniques to help you plan more effectively, prioritize your responsibilities, and become better organized – so you can make the most of your time.

Learning Objectives:

1)    Better organize yourself for peak efficiency

2)    Understand the most useful techniques for setting and achieving goals

3)    Take control of things that can derail your productivity

4)    Identify the right things to be doing and develop plans for achieving them

5)    Find balance

Through reflections and interactive learning, we will focus on helping you create an action plan for becoming better at setting priorities and managing your time.

Stress Management for Better Health & Success!

Do pressures, deadlines and difficult situations leave you frazzled?  Can stress and tension affect your work performance?  Do you lack energy during the day?  Do you take your job home with you?  If so, then this program is for you.

Stress has a major link to every problem we encounter professionally and personally. Stress is linked to many health problems, insomnia, headaches, anxiety, absentmindedness, poor productivity,  excessive worry, lack of concentration, and the list goes on.  This program is a prerequisite for anyone desiring to eliminate the harmful side effects of stress.

Overcoming Workplace Negativity

Is chronic negativity a problem in your workplace? Are difficult people destroying company morale? If so, it may cost your company a loss in productivity… and good people quitting. This insightful program is the perfect starting point for you and your co-workers to confront negativity and difficult people constructively.

WHAT YOU’LL LEARN:

• How to detect and arrest negativity in its early stages!
• Confront negativity problems instead of feeling stuck and victimized!
• Powerful techniques to deal with the TOP 13 negative personalities!
• 8 steps for responding and winning with negative people!
• 6 strategies for letting people blow off steam without getting burned!
• Master the S.C.A.N & S.T.O.P. strategies to help you rise above the negativity.
• What to do if you are considered the negative one!

Surviving Change in the Workplace

Change throws us into situations forcing us to draw on our inner resources to survive. We are asked to be flexible, learn more, stay focused, produce quality work and to do it all faster than before. Sadly, we are often asked to silently accept workplace change and keep our feelings to ourselves (unless we have something positive to say). We have to make choices determining whether we go down with the ship, or remain afloat.

While change can be positive and exciting, it can also be overwhelming and unpredictable for our team or co-workers. This incredible program is designed to help you keep your head above water during those turbulent times and use change for your benefit, adapt gracefully, and be fully prepared for new challenges on the horizon.

Mindfulness

Mindfulness is the practice of purposefully focusing all of your attention on the current moment, and accepting it without judgment. This is a great place to start if you are looking for the key element in happiness.

It is a basic human quality, a way of learning to pay attention to whatever is happening in your life that allows you a greater sense of connection to your life inwardly and outwardly. Mindfulness is also a practice, a systematic method aimed at cultivating clarity, insight, and understanding.

Mindfulness is a way for you to experientially learn to take better care of yourself by exploring and understanding the interplay of mind and body and mobilizing your own inner resources for coping, growing, and healing.

Emotional Intelligence

Emotions can influence the way we act and react in the workplace. Emotional Intelligence is the ability to recognize our behaviors, moods, and impulses, and manage them in a positive way so that we can communicate effectively, empathize with others, manage stress, overcome challenging situations and defuse conflict. Emotional intelligence helps you build stronger relationships, succeed at work, and achieve your career and personal goals.

7 Habits of Effective People

Based on the international best-selling book by Stephen Covey, this informative workshop explains the seven physical and mental habits of some of the worlds most successful, creative, and innovative people. By incorporating these traits into your own life, you can learn how to develop and reach your own potential, becoming more successful in your business and personal life.

Interpersonal People Skills

The latest research in the field of communication reveals that your professional success depends primarily on your human relation skills. You must master the ability to create positive, productive relationships with everyone everyday! The faster you can build trust and rapport with others, the better your chances for a productive, working relationship. Think about it… it’s not necessarily the technical skills or even the I.Q. that makes professional’s standout in their jobs. It’s the superior skill in handling people that improves careers, enhances productivity and ensures job satisfaction. Attend this stellar training for enhancing your personal and professional success.

Conflict Resolution: Getting Along in the Workplace

Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give participants the tools that will help you resolve conflict successfully and produce a win-win outcome.

Active Listening

Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This workshop will help participants develop and practice their active listening skills.

Dealing with Difficult People & Personalities

At some point in your career, I’m sure you’ve had the pleasure of dealing with difficult people or angry customers. It’s no secret that dealing with the public can be a very challenging job. They can ruin your day and create large amounts of unnecessary stress. Unfortunately, there is no magic formula to please every single person all the time. However, there are many things you can do to maintain an upbeat, positive attitude while you’re swimming in a sea of negativity.  You will learn:

  1. How to protect yourself from difficult people’s destructive behavior.
  2. Understand & appreciate why difficult personalities behave the way they do.
  3. Develop coping strategies when dealing with the top -9- difficult personalities.
  4. Learn a -6- step process to remain calm in difficult situations.
  5. How to respond if someone cries in a problematic situation.
  6. How to respond to criticism effectively.

Storytelling Your Brand

How do you get your brand noticed when the world is pre-occupied? Through stories that connect with your targeted clientele. Crafting your personal and professional barnd in an effective manner is the key to having potential clients stand up and take notice, even when there are larger, worrying global conditions at play. Whether selling a product, service or looking for a new job, the essential entity is understanding how to Tell Your Story in a way that intrigues.

Learning Objectives:

Creating Cohesion with Remote Teams

A productive, highly functioning team leads to better, faster decision-making, as it taps into the skills and opinions of all members, reduces time spent on destructive conflict, buys-in to relevant and important issues, creates a competitive advantage and increases motivation. How does one create a true team connection and maximize efficiency when workers are remote?

In this course, participants learn about what makes a cohesive remote team while also discovering where the team should focus its energy moving forward in order to maintain an efficient, effectively functioning remote unit.

Learning Objectives: