MyBrookdale

Grant Funded Training for your Employees

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Grant Funded Training for Your Employees

 

Fall 2017 open enrollment grant funded training now available! Click to register.

New Jersey’s workforce can participate in grant funded training offered in partnership with the New Jersey Department of Labor & Workforce Development, the New Jersey Business & Industry Association (NJBIA) and the New Jersey Community College Consortium for Workforce and Economic Development. We offer a selection of the courses listed below on an open enrollment basis. All courses can be brought to your company for 10 or more employees.

For more information, contact Jim McCarthy at jmccarthy@brookdalecc.edu or Nick Rudinski at nrudinski@brookdalecc.edu.

Course Descriptions:

For more information, contact Jim McCarthy at jmccarthy@brookdalecc.edu or Tracy Smith at tsmith@brookdalecc.edu.


 

Course Descriptions

Word Level I (8 hours)

This class will introduce participants to the basic operations of Microsoft Word at the beginning level. Upon completion of this course students will be able to:

  • Create a document
  • Enter text into a document and save a document
  • Examine a document’s properties and print a document
  • Close a file
  • Edit a document
  • Reopen a file
  • Move the insertion point within a document and select text
  • Insert text into a document and delete text from a document
  • Find text in a document
  • Find and replace text in a document, and move a text block
  • Display a document in full-screen mode
  • Apply attributes to text, apply a new font, and font size to text
  • Indent a paragraph and format existing text
  • Reset line and paragraph spacing in a document
  • Reset the margins of a document
  • Set and clear tab stops in a document
  • Create a bulleted/numbered list
  • Insert a hard page break and create a multiple-page document
  • Use the spelling and grammar checker, and use the thesaurus
  • Use a Word template to create a document
  • Print an envelope and a label
  • Preview and save a document as a web page
  • Insert symbols and special characters into a document
  • Find and replace formatting
  • Add special effects to text

Word Level II (8 hours)

This class will introduce participants to the basic operations of Microsoft Word at the beginning level and introduce participants to additional operations of Microsoft Word. Upon completion of this course students will be able to:

  • Enter hidden text into a document
  • Adjust character spacing in a document
  • Create a multiple-section document
  • Reveal and clear formatting in a document
  • Insert a table in a document
  • Format a table
  • Insert and delete rows/columns in a table
  • Convert text to a table
  • Create parallel columns in a document
  • Create newsletter-style columns in a document
  • Insert a chart into a document
  • Insert a diagram into a document
  • Use styles
  • Set up an outline document
  • Produce a report
  • Add a border and shade to text
  • Add a header/footer to a document
  • Add page numbers to a document
  • Print specific pages of a document
  • Insert a picture into a document
  • Insert a hyperlink into a document
  • Split the document window/open a new document window

Excel Level I (8 hours)

This class will introduce students to MS Excel basics including creating spreadsheets, formulas, functions, text, formatting, and graphics. Students will be able to perform basic (introductory) level Excel skills such as modifying an existing worksheet, building worksheets, copying and moving cells, etc. Upon completion of this course students will be able to:

  • Use the Excel menu system and Excel toolbars
  • Use Excel task panes
  • Display help information
  • Modify an existing worksheet
  • Move the cell pointer and change data in a worksheet
  • Reverse an edit operation and save a workbook
  • Add data to a worksheet
  • Enter a formula into a worksheet
  • Adjust column width in a worksheet
  • Adjust row height in a worksheet
  • Build a new worksheet
  • Edit a worksheet
  • Format a worksheet
  • Change the page setup for a worksheet
  • Insert a manual page break into a worksheet, including print titles in a printout
  • Use Basic Excel functions, i.e., Sum, Average and Count

Excel Level II (8 hours)

This class will reinforce the elements introduced in Excel Level I and expand upon that base to include more complex but necessary activities such as functions, charts, linking worksheets, adding pictures, and more.

Upon completion of this course students will be able to:

  • Find a specific entry in a worksheet
  • Use options in the paste special dialog box
  • Use alignment options in the format cells dialog box
  • Use and understand absolute cell references
  • Use and understand logical functions
  • Use and understand financial functions
  • Use and understand date/time functions
  • Create a chart
  • Modify and enhance a chart
  • Work with a list, including sorting the records and specifying a range of values
  • Link worksheets within a workbook
  • Split the workbook window into panes and freezing window panes
  • Hide rows and columns of a worksheet
  • Add pictures and diagrams to worksheets
  • Use an Excel template to create a workbook
  • Insert a hyperlink into a worksheet using the research feature
  • Insert comments into a worksheet

Windows (8 hours)

This class is for non-computer users seeking to gain a basic understanding of the PC components and operations in the Microsoft Windows environment including proper start-up and shut-down of Windows operating system, running application programs, managing and organizing files and folders, and printing. Upon completion of this course students will be able to:

  • Perform standard mouse procedures
  • Understand the Desktop Layout
  • Understand how to use the keyboard
  • Use the taskbar
  • Restart, shut down, log off, and switch users
  • Create and delete shortcuts
  • Open and close a window
  • Minimize, maximize, and restore
  • Move, size and switch between windows
  • Create a new folder
  • Rename a folder
  • Open a folder or file
  • Move files using drag and drop
  • Delete a folder or file
  • Copy, cut, and paste a file or folder
  • Use Computer to browse files and folders
  • Empty the Recycle Bin
  • Restore a file or folder from the Recycle Bin
  • Open and navigate Help and Support
  • Install and delete a program

Outlook (8 hours)

This class will introduce participants to the proper use of e-mail as a job related tool including sending clear messages, receiving, replying and deleting messages, disposing of junk mail, and sending and opening file attachments. Upon completion of the training student will be able to:

  • Describe types of e-mail accounts
  • Create and change an e-mail Account
  • Open, print, and edit messages
  • Open and save attachments
  • Reply, forward, and resend mail
  • Delete messages
  • Organize messages
  • Manage “junk” mail
  • Use the address book
  • Insert attachments
  • Send and open attachments
  • Insert hyperlinks
  • Use the Drafts folder
  • Use Outlook’s Calendar
  • Create a new appointment
  • Manage appointment options
  • Customize how you view your calendar
  • Create a contact
  • Create a distribution lists
  • Understand editing tasks
  • Customize how you view Tasks
  • Create and edit Notes
  • Understand Note options
  • Set Journal options
  • Create and edit a Journal entry
  • Customize Journal views
  • Understand the dangers of viruses
  • Apply proper business e-mail behavior

Basic Communication For Improved Customer Service (12 hours)

This course is designed for those workers who come into contact with the customers of any company. Customers are defined as anyone, external paying customers or internal staff, who supports the company’s mission. The course will help the participants better understand who their customers are, and the benefits for both the individual worker and the company in providing good customer service. Upon completion of the training students will be able to:

  • Define customer service
  • Be able to explain the difference between external and internal customers
  • Recognize that service delivery is an individual response value
  • Understand how your own behavior impacts the behavior of others
  • Develop more confidence and skill as a problem-solver
  • Communicate more assertively and effectively
  • Learn some ways to make customer service a team approach
  • Look at the impression they give customers and ways they can improve

Basic Communication: Verbal Skills (12 hours)

This course is designed for those workers who have basic verbal and reading skills in English. It will introduce participants to the importance of good verbal and non-verbal communication skills in the workplace including good listening skills. It will demonstrate how different personal communication styles affect how co-workers, supervisors, and customers receive and interpret information. The course will target the outcomes as defined below but limit itself to verbal skills only. Upon completion of the training students will be able to:

  • Focus on communication barriers and how we can overcome them
  • Understand how personal communication impacts how others receive and interpret information
  • Understand common barriers to effective communications including non-verbal actions and jargon
  • Apply the basic principles of effective communication when communicating with supervisors, co-workers, and customers
  • Become effective participants in workplace meetings

Business Writing Skills (12 hours)

This course is designed for those workers who have basic verbal and reading skills in English. It will demonstrate how different personal communication styles affect how co-workers, supervisors, and customers receive and interpret information.The course will target the outcomes as defined below but limit itself to written skills only. Upon completion of the training students will be able to:

  • Organize information and present complete thoughts
  • Understand the basic rules of grammar (written and verbal)
  • Understand the important of ‘tone’
  • Avoid repetitive use of words and redundancies
  • Avoid jargon, slang, and clichés
  • Avoid excessive wordiness and negative language
  • Understand the importance of proper spelling and punctuation
  • Be able to prepare a short and properly constructed written business letter or memo

English as a Second Language (ESL) Level I (40 hours)

This program is designed for students who are literate in their native tongues and have some fluency in using the Roman alphabet to associate sounds with symbols. They are typically unable to formulate complete sentences in English. They are also knowledgeable of individual words or phrases but unable to express basic thoughts.

Upon successful completion of the training in each level the student/participant will be able to: Understand basic vocabulary and everyday language functions such as greetings and instructions, requesting and giving information, expressing likes and dislikes, apologizing, and understanding basic American society functions.

English as a Second Language (ESL) Level II (40 hours)

This program is designed for students who are somewhat able to communicate ideas in writing, but need improvement to basic writing style and grammar, and understanding the verb system or word order. They have a minimal ability to convey ideas in writing and speaking, but may understand more than they can express. Write simple texts on personal topics, speak in complete sentences and demonstrate improved listening skills and pronunciation.

Basic Mathematics (16 hours)

This course is designed to assess the math skills of the participant, develop, and deliver a prescriptive plan for the participant to progress as far as his or her ability will permit towards the basic and practical math and measurement requirements of the workplace. The course includes basic addition, subtraction, multiplication, and division of whole numbers, fractions, decimals, and measurements. Upon completion of the training, students will be able to:

  • Use math to solve workplace problems
  • Develop the ability to add, subtract, multiply, and divide whole numbers
  • Develop the ability to add, subtract, multiply, and divide decimals and fractions
  • Understand the need for accuracy in counting and completing work related documents

Basic Measurements (16 hours)

This course is designed to assess the math skills of the participant, develop and deliver a prescriptive plan for the participant to progress as far as his or her ability will permit towards the basic measurement requirements of the workplace. The course includes basic addition, subtraction, multiplication, and division of whole numbers, fractions, decimals, and measurements to include the use of standard measurement devices. Upon completion of the measurements training students will be able to:

  • Understand the need for accuracy and demonstrate an ability to perform common measurements in business settings
  • Use math to solve workplace problems
  • Develop the ability to add, subtract, multiply, and divide whole numbers
  • Develop the ability to add, subtract, multiply, and divide decimals and fractions
  • Demonstrate the proper use of standard workplace measurement devices

Spanish For the Workplace I (40 hours)

This program provides language training specifically for the workplace that focuses on giving you the specific commands, questions, and phrases you need on the job, as well as better cross-cultural awareness. Spanish For The Workplace improves communication in the work environment by minimizing or removing language barriers. Other benefits include increased safety, better employee job performance, and better service to customers

This course can be delivered on-site as well as in our classrooms and can be customized to fit the needs of your organization.

Spanish for the Workplace II (16 hours)

This course is a continuation of Spanish for the Workplace I providing a deeper understanding of topics covered in level I.

PowerPoint I (8 hours)

  • Getting started
  • The PowerPoint window
  • Getting help
  • New presentations
  • Creating new presentations
  • Saving presentations
  • Rearranging and deleting slides
  • Using slides from other presentations
  • Formatting slides
  • Text formatting
  • Modifying text
  • Paragraph formatting
  • Drawing objects
  • Shapes
  • Modifying objects
  • Text in objects
  • Graphics
  • WordArt
  • Pictures
  • Clip art
  • Tables and charts
  • Tables
  • Charts
  • Diagrams
  • Modifying presentations
  • Templates and themes
  • Slide masters
  • Transitions and timings
  • Speaker notes
  • Setting up slide shows
  • Proofing and delivering presentations
  • Proofing presentations
  • Running presentations
  • Printing presentations

PowerPoint II (4 hours)

  • Custom presentation options
  • Application settings
  • Custom themes
  • Custom templates
  • Advanced slide master techniques
  • Graphic and multimedia content
  • Modifying clip art
  • Media clips
  • Animations
  • Photo albums
  • Customizing SmartArt graphics and tables
  • Customizing SmartArt graphics
  • Customizing tables
  • Action buttons and custom slide shows
  • Interactive elements
  • Custom slide shows
  • Distributing a presentation
  • Comments
  • Finishing a presentation
  • Distributing a presentation
  • Publish as a Web page
  • Integrating Microsoft Office files
  • Build slides from a Word outline
  • Embed and link content
  • Documents linked with hyperlinks

Initiating New Business

Having a ‘Consultant’ vs. ‘Salesperson’ Mentality
Creative Marketing for Successful Contacting
System-itizing Follow-up Activity for Success

Need Fulfillment through Integrity Based Recommendations

Gathering Info to Identify Prospects’ Specific Needs
Professionally Determining a Comfortable Investment Amount
Selecting & Supporting Appropriate Options with Benefits

Closing the Sale and Opening the Relationship

Managing Unavoidable Challenges with Conviction
Closing Sales with Confidence
Servicing Clients takes More than Good Customer Service

 

Customer Service Skills

This course is based on the Give ‘em the Pickle video and course. This training program will help you inspire your team and act as a guide as you and your employees commit to raise the level of service offered to your customers. This course will teach you how to connect with people and possibly make a difference with the people who buy your service or product.

3 Hour session

Leadership Skills

This course will explore the different types of leadership styles and the strengths and weaknesses of each.  Through activities and role-play, students will develop the tools necessary to recognize their own leadership/behavioral style and the behavioral style of others, and how to best respond for maximum effectiveness and results.

4 hour session

Resolving Conflicts with Others

Given our differences in perceptions, beliefs values and goals, conflict is inevitable. If handled properly, conflict can also be productive and build relationships. This workshop provides you with the tools for solving differences with others and engaging in difficult situations.

  • Understand your own “belief systems”
  • Practice a proven strategy for achieving win-win solutions

3 Hour session

Presentation Skills

What is one thing people fear more than death? Public speaking. In this session, you’ll learn and practice skills and methods that will ease your anxiety and allow you to present yourself confidentially and effectively.

  • Tips for using yourself, verbally and non-verbally, to the greatest effect
  • How to prepare and practice for a great delivery
  • Using visual aids for the greatest impact
  • Getting your audience’s attention and keeping it

4 Hour session

Communication Skills

In this workshop participants will learn to understand their own preferred style of communicating and how to communicate with others with different styles and will learn strategies for overcoming barriers to working with others in real life situations.

  • Assess your own preferred communication style
  • Understand the four predominant communication styles and how to interact effectively with each of them
  • Identify typical barriers to communication between styles, particularly when we’re under stress
  • Identify strategies to overcome barriers using real-life situations

3 Hour session

Successfully Prospecting for Leads (wc) (3 hours)

  • Understand the importance of expanding a client base through effective prospecting
  • Identify target markets and target companies with the 80/20 rule
  • Utilize prospecting tools to manage your time
  • Develop and practice networking skills
  • Develop, refine, and execute the better cold calling skills
  • Create a personal prospecting plan to turn leads into clients
  • Increase your sales by implementing your prospecting plan

Using the Telephone as a Sales Tool (vc) (3 hours)

  • Learn how to warm up your sales approach to reduce your fear of cold-calling
  • Choose the right environment for telephone selling
  • Identify ways to make a positive first impression
  • Identify strategies that help you speak to the decision-maker
  • Learn what to say to create interest, handle objections, and close the sale
  • Generate more leads and repeat business by using the telephone more effectively
  • Enhance communication skills, from first impression to closing the sale

Selling Smarter (vc) (3 hours)

  • Understand the paradox: helping other people get what they want give us more of what we want
  • Recognize the difference between features and benefits
  • Identify and be able to better present the competitive strengths of your products and services
  • Identify the steps you can take to build your credibility
  • Identify those objections that you encounter most frequently
  • Develop appropriate responses when prospective buyers throw you a curve
  • Disarm objections with proven rebuttals that get the sale back on track
  • Recognize when a prospect is ready to buy

Critical Elements of Customer Service (3 hours)

What do we mean by “Good Customer Service”? The term has been used over and over again, especially since the Quality Improvement movement of the late 1980’s. Has good customer service lost its meaning with the advent of discount retailers, fast food, on-line shopping and value vs. quality marketing? This workshop will explore what Customer Service means to customers, employees, and managers of the organization and how to make it an essential part of the organizational culture.

Dealing With Difficult Customers – Building Your Self Esteem & Assertiveness (cs comm) (3 hours)

Building your self-esteem is essential for confidence and success is critical to customer Service success. The process of building self-esteem begins with the individual. Of all the judgments a person will make in a life time, none is as important as the one he or she will make about themselves. This workshop focuses on how participants can discover some simple techniques that can dramatically change how they fell about themselves which impacts how they relate to others. They will learn how to recognize the importance of learning self-acceptance, and nurturing their sense of self as it relates to the customer service function.

Communicate: The Basic Customer Service Skill (cs) (3 hours)

This workshop is designed to provide participants with the communication skills needed to function as a team member within the customer service working environment.

In this workshop, participants have the opportunity to expand their communication effectiveness within structure. The desired benefits will be an overall improvement of communications with customers and coworkers.

Supervisory Skills (3 Hours)

This course will prepare front line workers to assume leadership roles in various departments across the organization. They will learn how their roles will change, management’s expectations for new leaders, how to better understand their responsibilities in this new role, the importance of clear and direct communication, strategies for dealing with and diffusing conflict, how to give feedback and offer constructive criticism, how to deal with difficult employees and more.

Development of Good Management Skills (3 hours)

This course will help participants learn ways to manage for optimum performance and to create a motivating environment that encourages people to go beyond their best. Participants will understand the goal setting process, how to prepare the employee to go beyond their best using coaching and training, and how to choose the right person for the job and setting standards. It will also provide participants with tools to evaluate and provide constructive feedback and to prepare timely performance reviews.

Managing Change (tb) (3 hours)

This course teaches the participant the skills to transition into increasingly more responsible levels of management including: the competencies of leadership required for new managers and those hoping to transition from line or staff positions into supervisory positions, building trust within the organization, overcoming workplace issues and goal achievement.

Problem Solving (3 hours)

This course teaches the effective skills necessary for focused problem solving and how to effectively handle stress. The skills include proper inquiry by formulating and asking the proper questions, identifying and clarifying the goal, evaluating potential actions and selecting the best action decision in a calm and objective manner.

Personal Management & Business Professionalism (3 hours)

This class will concentrate on what it means to conduct oneself as a professional, the rules of business etiquette (both written and verbal) and how to act in a manner that is respectful to all co-workers. Participants will learn to be positive and proactive, be accountable and flexible, be cooperative and respectful and communicate and listen.

Time Management (3 hours)

This course is designed to teach participants how to establish clear work priorities to successfully and efficiently manage and achieve multiple work objectives and goals.