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Supply Chain Management and Logistics

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The Center for Supply Chain Education at Broward College and the Council of Supply Chain Professionals (CSCMP) have partnered to deliver the SCPro™ Fundamentals Certifications program. Through this program you have easy access to online education in the eight cornerstones of Supply Chain Management, to prepare for the corresponding certification exam. The online content includes interactive activities to help reinforce the concepts, with online practice quizzes. Each course includes a PDF of the entire curriculum, including practice quizzes, ready for printing if that suits your learning style. Certifications are awarded by CSCMP.


Supply Chain Management Principles

The Supply Chain Management Principles certification track is a great place to start and is considered to be a ‘launch pad’ to begin your supply chain educational and certification process. It provides a high-level overview of each of the functions in a supply chain.

After you complete this track, you will have a broad appreciation for how each of the individual supply chain functions operate and how they are ‘linked’ in a chain to enable organizations to plan and execute product and service delivery to achieve customer satisfaction. Since all of the remaining seven certification tracks are introduced at a high level in Principles, this might spark your interest, enthusiasm, and choice for your next track enrollment.

Tues & Thurs, Jan 19 – Mar 25, 6:45 – 8:45 pm, Online live instruction
Fee and Code: $879 (including testing and materials), XBUSM 238


Transportation Operations in Supply Chain

The Transportation Operations certification track provides the details for transporting goods. Transportation of goods often requires multiple modes of transportation. The combination of modes can vary depending on cost, values, dimensions, weights, frequencies, time-sensitive delivery requirements, and other special requirements (e.g., hazardous or refrigerated cargoes).

Key elements of this certification track include modes of transportation; transportation technology; company roles and operations within the transportation field; the impact of transportation on the overall economy; sustainability in transportation; and how the field is evolving to meet the projected needs of the future.

Numerous positions exist in each of the various modes of transportation: rail, water, air, road, and pipeline. Other key positions also exist in customs, freight forwarding, brokering, and transportation security to support the actual movement of goods.

Sat, Jan 23 – Mar 27, 9 am – 1 pm, Online live instruction
Fee and Code: $879 (including testing and materials), XBUSM 257


Customer Services Operations in Supply Chain

Customer service operations is woven into every aspect of the supply chain; therefore, customer satisfaction and customer retention are of paramount importance for every company. When properly implemented, customer service can be an enabling process and strategy to create customer satisfaction which, in turn, creates pleased and loyal customers. Maintaining these relationships is key for continued sales and repeat business. To provide customer satisfaction at every level, customer service should be embedded in the culture of the organization and needs to be the responsibility of every employee.

This certification track discusses the basics of customer service; sound communications; advice for dealing with challenging customers; the customer order and return processes (reverse logistics); jobs in customer service; and legal concerns.

Tues & Thurs, Apr 6 – Jun 10, 6:45 – 8:45 pm, Online live instruction
Fee and Code: $879 (including testing and materials), XBUSM 258


Inventory Management in Supply Chain

The Inventory Management certification track provides the details to effectively plan for and manage inventory levels to satisfy customer demands and maximize organizational profitability. Inventory management personnel focus on achieving a balance of sufficient supply to meet customer demand. Ineffective planning can result in insufficient inventory levels, resulting in lost sales or excessive inventory and financial write-offs of obsolete stock. This track also covers the importance and use of inventory in the supply chain; exposure to different types of inventory; techniques for effectively managing and controlling inventory levels; the relationship between forecasting and inventory management; and the financial impacts of inventory investments.

Since inventory is a critical aspect within any organization, employers have an ongoing need for skilled personnel to plan, analyze, replenish, and safeguard all assets.

Sat, Apr 10 – Jun 12, 9 am – 1 pm, Online live instruction
Fee and Code: $879 (including testing and materials), XBUSM 259


Manufacturing Operations in Supply Chain

The Manufacturing & Service Operations certification track provides a key element of the operations organization in a company. It is chartered to provide and manage resources and to convert raw materials into finished products. This certification track discusses the basics of manufacturing and service operations for effective interface with other elements across a supply chain.

This certification track includes the role of manufacturing and service operations; linking market requirements with the selection of manufacturing processes; facility location strategies; facility layouts; the importance of production planning and control in synchronizing operations; the importance of quality management and performance measurement; and the impact of emerging technologies in operations.

Some common positions in a Manufacturing & Service Operations organization include assembly operators, machinists, welders, production planners, service technicians, and quality assurance personnel.

Tues & Thurs, Jun 22 – Aug 26, 6:45 – 8:45 pm, Online live instruction
Fee and Code: $879 (including testing and materials), XBUSM 260


If you have any questions, please contact Susan Pagano 732-224-2685 spagano@brookdalecc.edu


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