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Utility Support Clerks, Affordable Housing Alliance (Neptune, Eatontown & Freehold)

Utility Support Clerks, Affordable Housing Alliance (Neptune, Eatontown & Freehold)

Position Summary

Utility Support Clerk – Temporary thru December 31, 2020

Under the direction of the Utility Assistance Director, this position will be responsible for the following:

· Primary role is responding to client phone calls. Providing information on program eligibility and requirements as well as application status.
· Print and upload client applications and supporting documents and enter into program database.
· Refer clients to appropriate social service agencies within the community, based on needs
· Provide clients a sense of hope and encouragement as they attempt to address their needs
· Maintain office in a confidential and secure manner to project client information
· Other duties as assigned and necessary for the administrative functioning of the department

· Ability to speak clearly while responding to clients in need and sometimes in crisis
· Excellent customer relations skills
· High School Diploma
· Bi-Lingual Spanish a plus
· 1 to 2 years’ experience in providing intake and referral services, community outreach, or other related social service experiences
· Strong computer, data entry and interpersonal skills.
· All employees are required to submit to criminal, drug test, driving and personal reference checks as appropriate to their position.

Positions in 3 locations: Neptune, Eatontown and Freehold

Hours: Full time hourly-35 hours HOURS OF WORK 8:30am-4:00 pm 30 min lunch

Salary: $13.50/hour ($14 Bi-lingual Spanish)

To apply: Please send resumes to
Or, pick up an application in the front vestibule of our Neptune office.