FAQ’s Find answers to frequently asked questions concerning Brookdale’s Information Technology resources.NetID is a username and password you can use for everything you do online with Brookdale and the MyBrookdale Mobile App:  access your email, online courses, schedules, grades, and more.

First-time Users must Change/Reset their password before accessing any of the Brookdale Common Sign-On Applications from the MyBrookdale QuickLaunch menu.

Brookdale requires students, faculty, and staff to change their MyBrookdale NetID password at the beginning of each Fall and Spring semesters.

Remember to update your password on your mobile devices to continue to receive your Brookdale email on your mobile devices.

NetID allows you to:

Look up your account: look up your username, Brookdale email address, Brookdale 7 digit ID, and your Library access number.
(NOTE: You must know your Brookdale 7 digit ID or your social security number to look-up your account information)

Change/Reset your password: change/reset your password.  First-time users can use the Change/Reset your password link to change/reset their password.
(NOTE: You must know your Brookdale 7 digit ID or your social security number to Change/Reset your password)

You can access NetID using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu from any page within the Brookdale website.
  2. Select the NetID from the Quicklaunch drop down menu.

Your NetID is a username and password you can use to access your Brookdale Email and Office 365 account, Web Advisor, Canvas, OneCard Account, the Library, OIT Help Desk, and much more. You can look up your username and account information using NetID password management tool.

You can access NetID using the MyBrookdale link located on the top navigation menu of the Brookdale website

Click the MyBrookdale link located on the top navigation menu from any page within the Brookdale website.

  1. Select the NetID link from the MyBrookdale Quicklaunch drop-down menu.
  2. Select Lookup your account.
  3. Enter your last name and social security number or 7-digit Student/Employee Brookdale ID.
  4. Click Next.

If your LAST NAME and SOCIAL SECURITY NUMBER or BROOKDALE ID are found, then the following information is displayed; Username,  Brookdale email address, Brookdale 7-digit ID, and your 14-digit Library Access Code.

Click here for NetID documentationIf you cannot find your user name using the Net ID lookup tool, it is likely you have not been added to our system. Please contact Admissions Office at (732) 224-2375Use NetID Password Management system to change your password.

You can access NetID using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu from any page within the Brookdale website.
  2. Select the Change/Reset your password.

IMPORTANT:  You must know your  Brookdale 7-digit ID or your Social Security number to change/reset your password.

Click here for NetID documentation.Use NetID  Password Management system reset your password.

You can access NetID using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu from any page within the Brookdale website.
  2. Select the NetID from the Quicklaunch drop-down menu.
  3. Select Change/Reset your password.
  4. Enter your last name and social security number or 7-digit Student/Employee Brookdale ID.
  5. Click Next.
  6. Enter your new password twice. Be sure to review the password requirements.

NOTE: Please allow up to 15 minutes for the password change to take effect before attempting to access any applications from the Quicklaunch navigation.Your username will never change, but you will be required to change your password. Use the NetID password management application to change your password as per Brookdale’s password policy.No. You cannot change your password in WebAdvisor, Canvas or Office 365. Passwords are managed by NetID password management system. You can access NetID from the MyBrookdale link located on the top navigation of the Brookdale website.Every time you change your Brookdale NetID password, please update that password (for email and wireless) on all of your mobile devices as soon as possible.

Refer to the Following documentation for updating your NetID password on your mobile device: NetID for MobileCanvas is the online learning management system used by Brookdale Community College to provide distance learning and enhance the learning experience.

You can access Canvas using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu from any page within the Brookdale website.
  2. Select Canvas from the Quicklaunch drop-down menu.
  3. Enter your NetID user name and password.

For more information regarding Canvas, please contact your instructor.All courses may not use Canvas. Please confirm with your instructor to see if he or she is using Canvas.  If you do not see your registered course after logging into Canvas and have been instructed by your, please contact Registration at (732) 224-2944 immediately.No. You cannot change your password in Canvas. Use NetID Password Management to change/reset your password and look-up your account information. You can access NetID from the MyBrookdale link located on the top navigation of the Brookdale website.You can access the Office 365 Outlook Web App Email from the MyBrookdale link located on the Brookdale website.  Select the Email & Apps icon and enter your Brookdale email address and NetID password.  Click on the Mail icon on the landing page. For a detailed overview of the Outlook Web App (OWA) interface, view the Office 365 Training Resources.Yes. The email connection types (Exchange, IMAP, and SMTP) all support SSL encryption to secure your connection and the webmail client uses https to secure your connection. Your username and password are encrypted for security as well.Yes, you can use any modern popular browser to view your Outlook calendar from the Office 365 portal.Most commonly used web browsers such as Internet Explorer (Edge for Windows 10), Firefox, Chrome, and Safari will work well with Outlook Web App (OWA). For security reasons, you should always update your browser to the most current version.Message limits across Office 365 options vary. Outlook Client for windows messages are limited to 150MB. Any message or any message with attachments that exceeds 150MB will not be delivered. Outlook Web Access messages are limited to 35MB. Any message or any message with attachments that exceeds 35MB will not be delivered.Office 365  Quarantine is used to mitigate phishing/spamming e-mail issues. Emails that are determined as spam/scam by Microsoft will be quarantined in the 365 Cloud and not delivered to your mailbox. You will receive an automated weekly report of quarantined emails for review. You can then review the quarantined emails and can release any particular email for delivery to your inbox, or, report a message “not as junk” to Microsoft for further analyzation.   You can learn more about quarantine here.Emails that are marked as spam by Microsoft are quarantined in the 365 Cloud. You will receive an automated weekly report of quarantined emails for review. You can then review the quarantined emails and can release any email for delivery to your inbox, or, report a message “not as junk” to Microsoft for further analyzation.  If you would like to view quarantined emails, log into your Office 365 account using the following link: https://admin.protection.outlook.com/quarantine. Enter your complete email address and NetID password and you will see the quarantined messages.Clutter is an email filtering option available in Office 365. It is similar to an anti-spam filter as it moves less important email into a ‘Clutter’ folder where they can be ignored or reviewed later. Clutter learns from your actions to determine the messages you are likely to ignore. Less essential messages are automatically moved to the Clutter folder. Most of the mail going into the folder should be bulk mail and messages from mailing lists. You should to periodically check the Clutter folder to see if any relevant emails. For additional information on Clutter, refer to the following Microsoft Article, Use Clutter to sort low priority message.Yes, you can share Outlook calendars between Mac and PC users.Yes, refer to the following documentation – Configuring Email on Mobile for Office 365Please note, you must update your password on your mobile device every time you change your Brookdale NetID password. Follow the steps outlined below.

Samsung/Android

iPhone/iPad

The  Email & Apps Office 365 Portal includes web-based access to your email, calendar, contacts, tasks, OneDrive account, Microsoft Office Web Applications (i.e., Word, Excel, PowerPoint, and OneNote), and several additional applications that you may add on to your account.You can access the Office 365 Online applications by using the Email & Apps link from the MyBrookdale menu. Enter your complete email address and your NetID password (If prompted with an option, choose “School” or “Work” account). You will be automatically redirected to the Brookdale Office 365 Portal Landing page.Word, Excel, PowerPoint, and OneNote Online are web applications that run in your browser. They are the lightweight versions of the desktop applications installed in your Microsoft Office Applications. These applications run on, all platforms PCs, Mac, Chromebooks, iPads, and Android tablets. They do not require any plug-in and work in any popular browser, including Firefox, Chrome, and Safari. Office Online saves your documents to your Microsoft OneDrive –Brookdale Community College online storage. For additional information. To learn more, see Get Started at Office.com.Faculty and Staff – Your Brookdale issued laptop or desktop includes Microsoft Office Applications:  Word, PowerPoint, Excel, Outlook, Access, Publisher, and OneNote.  You will continue to use those applications to access your email and to create and edit documents.

Office 365 includes a service that provides the ability to create and edit documents online via a web browser, using the Microsoft web based Applications (Word Online, Excel Online, PowerPoint Online, and OneNote Online). You can use these lightweight web based applications when you are working on a computer or laptop that does not have Microsoft Office installed.Microsoft Word Online lets you make basic edits and formatting changes to your document in a web browser. For more advanced features, use Word Online’s “Open in Word” link. When you save a document in Word, it is saved backed to the location from where you opened it in Word Online. The document you open in Word Online is the same as the document you open in the Word desktop app, but some features work differently in the two environments. Refer to the following Microsoft Support Article for detailed differences between Word Online and Work Desktop Client: Difference Between Using A Document in the Browser and Word.When you store and share files in your OneDrive – Brookdale Community College and then access them using the Office Online you can collaborate with real-time editing that allows multiple people to edit the same file simultaneously. For detailed documentation on Coauthoring documents using Office Online applications refer to the following Microsoft Support Article Coauthor Documents Anywhere.Office Mobile apps are touch-friendly applications that provide simple but powerful mobile features, are optimized for touch and mobile use, and are built for viewing and light editing from your mobile device. They include Word, Excel, and PowerPoint.

You can use mobile apps on your phone or tablet to quickly edit and view documents and files. You can download the Office 365 Mobile Apps for Word, Excel, and PowerPoint from the Office 365 Portal. For complete download details and instructions, please review the following documentation, Office 365 Mobile App Download Instructions.For additional information about Office 365 and the applications in the Office 365 Portal, please refer to the Office 365 FAQs page.OneCard

The Brookdale Community College OneCard is a multipurpose card. Your OneCard serves as:

Click here for more information on the Brookdale OneCard.As part of Brookdale’s Microsoft Office 365 license agreement, all Brookdale students and employees have access to a cloud storage account for business. You can use your OneDrive for Business account to store work and school-related files that can be accessed from any Internet-connected computer and mobile devices and share those files with others.Yes, you can access your OneDrive account from the MyBrookdale link located on the Brookdale website. Select the Email & Apps icon. Enter your complete email address and NetID password. Click the OneDrive icon on the portal landing page.When you store and share files in your OneDrive – Brookdale Community College and then access them using the Office Online you can collaborate with other people with real-time editing that allows multiple people to edit the same file simultaneously.OneDrive for Business (shown as OneDrive – Brookdale Community College) is the cloud storage feature. This 1 TB of additional storage is linked directly to an individual Brookdale user account, managed by the Brookdale Office 365 administrator. When you sign-in to Office 365 using your Brookdale email address and NetID password, you can access your OneDrive – Brookdale Community College account. As long as you are employed at Brookdale, you will continue to have access. Therefore, this account should be used to store work-related files only.

You may sign-up and access a consumer (personal) OneDrive storage account which is provided free to ANY consumer by Microsoft. This free Microsoft OneDrive account is separate from the OneDrive for Business account and NOT centrally managed by the Brookdale Office 365 Administrator and is NOT accessed using your Brookdale credentials. To create a consumer OneDrive account for personal use, go directly to the OneDrive website, select the Sign-up link, then the OneDrive link.

In the OneDrive – Brookdale Community College account, some file types are prohibited from uploading, and certain characters are restricted in the file name. Also, there are significant limits on the number and size of files you can sync. OneDrive for Business allows a total of up to 20,000 items (folders and files), seriously limiting the amount of data you can store. The maximum size of a file synced via OneDrive for Business is 2 GB. Read the full list of limits on this Microsoft support page.When you save a file from Word, Excel, PowerPoint, Access, etc. You will see many location options. The following list provides an overview of each and general guidelines for using each option:

Synchronization (or sync) allows you to designate your OneDrive-Brookdale Community College folders to be replicated on your local computer or mobile device. Once you establish sync, you can change a file in OneDrive, and the local copy of the file is updated automatically. Likewise, when you change a local file, it is updated in OneDrive.

For Microsoft information on how to set up sync, see Sync a library to your computer.As part of your Brookdale Office 365 subscription you get 1 TB of free storage in the cloud to store your files and photos, sync across all your computers, and even edit and collaborate on documents. This cloud storage is OneDrive for Business (will appear as OneDrive – Brookdale Community College).  You can use your OneDrive for Business account to store and upload assignments, files and folders into courses that use Canvas.

Follow the instructions outlined in the document below for uploading files from your OneDrive for Business to Canvas.
Canvas and OneDrive for BusinessSchoolDude is the online ticketing system for all maintenance and facilities requests such as furniture move, garbage pickup, light-bulb replacement, etc.

Brookdale Employees can access SchoolDude from the Faculty & Staff navigation link (http://www.brookdalecc.edu/faculty-staff/) from the Brookdale website.

If this is an emergency, please call the Utilities Plant at extension 4444 (on campus) or (732) 224-2297 (off-campus).Please use your Brookdale Community College email address when accessing this systemThe  password is”facilities”.

If this is an emergency, please call the Utilities Plant at extension 4444 (on campus) or (732) 224-2297 (off campus).ServiceNow is OIT’s Help Desk ticketing system for submitting requests and reporting incidents.

You can access ServiceNow via:

  1. Click the MyBrookdale link located on the top navigation menu from any page within the Brookdale website.
  2. Select the Help Desk icon from the MyBrookdale drop-down menu.

Directly from the following link – HelpDeskPlease use your Brookdale Community College email address and NetID password to log into ServiceNow.No. You must go to MyBrookdale NetID (https://netid.brookdalecc.edu) to change your password. You can also access NetID from the MyBrookdale link located on the top navigation of the Brookdale website.Click here for telephone Cisco user guides.For a complete reference on how your telephone operates go to the Cisco IP Telephone 7800 Series, refer to the following Quick Reference Guide.From your telephone, pick up your receiver and press the voicemail button.

  1. Enter the temporary passcode (07738). The Unity system will prompt you to:
    • Record your name
    • Record a greeting
  2. Set a new password (a minimum of 4-digits)
  3. Once you have completed all the prompts, your voicemail box is ready to receive messages
  1. From a call that is not on hold, press Transfer.
  2. Enter the other person’s phone number.
  3. Press Transfer again.
  1. Select a line and press Forward all.
  2. Dial the number that you want to forward to, or press Voicemail.
  3. When you return, press Forward off.
  1. Press Applications.
  2. Select Preferences > Ringtone.
  3. Select a line.
  4. Scroll through the list of ringtones and press Play to hear a sample.
  5. Press Set and Apply to save a selection

Press Divert.Click an available line button and PickUp. The call now rings on your line.

  1. Choose Corporate Directory
  2. Enter a name and press Search.
  3. Highlight a listing and go off-hook

Press Hold to place a call on hold. To resume the call, highlight it and press Resume.

When you put a call on hold, the Hold icon appears on the right in the call information area and the corresponding line button flashes green. When you place a call on hold with a shared line, the line button flashes green and the phone displays the Local Hold icon. When another phone places a call on hold, the line button flashes red and the phone displays the Remote Hold icon .Choose > Personal Directory to sign in. Choose Personal Address Book and search for a listing.During a call, click Park. This prompts IP Communicator to store the call. Note the call park number displayed on the phone screen and hang up.Enter the call park number from any Cisco IP Communicator or IP Phone in your network to connect to the call.>Press Mute.

  1. Scroll to highlight any call on the line.
  2. Press
  3. Scroll to highlight the second call and press Select.
  4. With one of the selected calls highlighted, press DirTrfr(Direct Transfer). The two calls connect to each other and drop you from the call.
  1. From a connected call, press Conference.
  2. Enter the participant’s phone number.
  3. Wait for the call to connect.
  4. Press Conferenceagain to add the participant to your call.
  5. Repeat these steps to add additional participants.

TutorTrac is the online scheduling system for Writing Lab.

You can access TutorTrac using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu from any page within the Brookdale website.
  2. Select TutorTrac from the Quicklaunch drop-down menu.
  3. Enter your NetID username and password to log in.

If you are not able to log into TutorTrac, please contact the Writing Lab at (732) 224-2941.Desktop Virtualization is software technology that separates the desktop environment and associated applications from the physical device, the computer, which is used to access the desktop and applications. A virtual desktop is accessible from any computer which has the Virtual Desktop Client installed.The Virtual Desktop Client is accessed by clicking on the VMware Horizon icon located on the student workstations in designated labs on campus that support Desktop Virtualization. Virtualized desktop images include the profiles for of Computer Science, Psychology, and Writing.

Refer to the following documentation for using the VMware Desktop Client: VMware AccessYes. Refer to the following documentation for installing and accessing the Virtualized Desktop (VMWare) off-campus

VMWare Installation and AccessSelf-Service/Web Advisor is the web-based information system for students, faculty, and staff at Brookdale. The site provides students with access to their academic, financial, and biographic records as well as the ability to search and register for classes, view class schedules, final grades, and evaluate progress toward their degree. WebAdvisor provides faculty with class roster information and provides staff with access to HR/Payroll information and to requests leave.You can access Self-Service/Web Advisor using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu from any page within the Brookdale website.
  2. Select the Self-Service from the drop-down menu.
  3. Enter your NetID user name and password.

Self-Service/Web Advisor is governed by Brookdale’s Computer Resources, Network, and Facilities Use Regulation.No. You cannot change your password in Self-Service/Web Advisor. Use NetID to change/reset your password. You can access NetID from the MyBrookdale link located on the top navigation of the Brookdale website.Many of Brookdale’s Information Technology Resources are accessed using a web browser. Below is a list of approved web browsers and the oldest supported version for each browser. For security reasons, you should always use the most recent version of the browser of your choice. If you have an out of date or unsupported browser, you will need to download either a compatible version of your current browser or a compatible browser. Click on the icon to download the most recent version of the browser.

Internet Explorer Icon FireFox Icon Chrome Icon Safari Icon
IE 9 + JavaScript Enabled
(Note: ImageNow
Firefox 17 + JavaScript Enabled Chrome 22 + JavaScript Enabled Safari 6 + JavaScript Enabled

Web browsers are designed to download web pages and store them locally on your computer’s hard drive in an area called “cache” to speed up web browsing. The cache stores specific details about the web page (images, layout, links, etc.). Typically these items are stored in the Temporary Internet Files folder and are part of the browser history.

When you visit the same page for the second time, the browser speeds up display time by loading the page locally from cache instead of downloading everything again – this sometimes displays outdated versions of web pages.

Periodically clear the cache to allow your browser to function more efficiently, also to ensure that the most current information is displayed.The browser history contains the following information:

Browsing & Download History: Browsing history is the list of sites you’ve visited and shown in the History menu. Download history is the list of files you’ve downloaded and displayed in the Downloads window.

Form & Search Bar History: Form history includes the items you’ve entered into web page forms for Form autocomplete. Search Bar history includes items you’ve entered into each bar.

Cookies: Cookies store information about websites you visit, such as site preferences or login status. Cookies can also be used by third parties to track you across sites.

Cache: The cache stores temporary files, such as web pages and other online media, that are downloaded from the Internet to speed up loading of pages and sites you’ve already seen.

Site Preferences: Site-specific preferences, such as saved zoom level for sites, character encoding, and the permissions for sites (like pop-up blocker exceptions) as described in the Page Info window.When you browse the web, the web browser keeps a record of the sites you have visited and actions taken on that site. The browser history records the website addresses, temporary Internet files, cookies, and information that you have entered in certain websites—such as your name and address. Cookies are tiny data files that store information about your custom website settings

This compilation of data may include a significant amount of personal information about you. The data includes websites addresses, viewing preferences and personal information such as passwords and your name (note: if you have selected the option the remember those items).

Hackers and viruses can access your browsing history obtain valuable information from it if they get access to your computer. Companies can also use such information to track your online habits to create focused advertisements for you.

You don’t have to delete your history if you don’t want to, but experts recommend that you delete your history any time you use a public computer. If you don’t, whoever uses the computer after you can see exactly where you have been, as well as possible personal information.Access to Brookdale’s wireless network is available in all buildings and on all campuses.Brookdale Wireless Network supports three authentication and connection methods; Brookdale Secure, Brookdale Open and Brookdale Guest.

Brookdale Secure: Is the preferred method for Students, Faculty, and Staff.  Brookdale secure provides encrypted connectivity. Login in once with your NetID username and password, the connection will remain available to you while you are on any Brookdale campus.   For Faculty and Staff, Brookdale Secure provides secure encrypted access to networked printers, file shares and administrative applications such as Entrinsik Informer and Image Now. Colleague is not accessible via any wireless connection.

Brookdale Open is for secure Internet access only. Sponsored  Brookdale Guests are required to pre-register before gaining access the Brookdale-Open. Please contact the OIT Helpdesk at 732-224-2829 for registration information.

Brookdale Guest is available in the Student Life Center and Collins Arena on the Lincroft Campus for Self-Registering Guests. It is not available to Brookdale Students, Faculty, or Staff.

For instructions on connecting to any of the three wireless networks, please refer to the following documentation: Connecting to Brookdale’s Wireless Network

Contact the OIT Help Desk 24/7 | Phone 732-224-2829 | Email | Create a Support Ticket | Report Spam