Broadband Technician IV – OSP, CSC Optimum Holdings, LLC (Tinton Falls)

Position Summary


Broadband Technician IV – OSP

CSC Optimum Holdings, LLC

Broadband Technician IV – OSP Job ID: 2021-27905 Location: 40 Pine St, Tinton Falls, NJ

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We’re not the only ones who have seen it; we’ve recently been recognized by Forbes as one of America’s Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity & inclusion program.

Responsibilities: Under general supervision the Broadband Technician (BBT) IV repairs and maintains the fiber and coaxial transport and distribution cable services including residential and business video, data, telephone, and security. As needed supports repair and maintenance of headend electronics and critical infrastructure equipment. Performs troubleshooting from the headend to the customer’s electronic devices. Supports and mentors lower level technicians and fulfills service and installation as needed to exceed customer needs.

Responsibilities: * Provides quality internal and external customer service reflecting the Company values \* Coaches and mentors other technical operations team members \* Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer’s electronic devices \* Maintains a unity gain network \* Fulfills FCC-required network tests \* Serves as a mentor to other team members, providing instruction, support and direction \* Performs all duties of Broadband Technician I, II, and III as necessary o Troubleshoots and repairs the distribution network from headend to customer’s electronic devices o Maintains network integrity through preventive maintenance o Resolves issues at installation and on scheduled service call from customer’s electronic devices to tap o Installs, tests and troubleshoots Company services including video, data and telephone from tap to customer electronic devices o Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures o Determines customer’s current service levels; inquiries about customer preferences and needs; recommends service upgrades or additional products o Resolves or escalates customer complaints, as appropriate o Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle o Meets scheduled appointment windows o Completes work orders and other documentation on paper or by mobile device o Represents Company to collect payments and equipment; secures appropriate customer signatures \* Uses small hand tools, power tools, meters, and other test equipment \* Maintains and secures Company truck and equipment \* Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required \* Performs other duties as assigned

Qualifications: High school diploma or equivalent Appropriate valid driver’s license and driving record within Company standards. Ability to obtain current DOT (Department of Transportation) medical card and valid CDL (Commercial Driver’s License) where applicable; must comply with all applicable DOT requirements. Ability to drive Company vehicle in a safe and responsible manner. Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing security services (if applicable). Knowledge of basic mathematics. Knowledge of basic electronics.

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