Position Summary

Benefits:

You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way!

On top of a competitive total compensation package, you’ll enjoy:

-Work life balance (no standard nights/weekends)

-Generous paid time off plans (sick and vacation)

-11 Paid Company Holidays per calendar year (in addition to your PTO accrual)

-Competitive 401K Program, with a Company match

-Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)

-A quarterly bonus plan program, plus an hourly rate of $17.62

-A bright and inspiring work environment

-Training and development opportunities aligned with great career path opportunities

-A professional workplace community (business casual attire required)

Job Responsibilities

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers…

so that your customers can focus on running their business!

-You arrive a few minutes before your center opens to make sure everything is ready and check there’s nothing the cleaners have missed

-Customers arrive all throughout the morning and a woman needs directions to her meeting room… and can you help her set up the projector and show her where to find a great cup of coffee. You’re off to help her get set-up, as soon as you connect the incoming call to another customer

-You may sure that all of the services are properly charged, so that invoices are accurate

-You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox

A new wave of customers arrive throughout the afternoon

-You help a customer with printing and another with their invoice

-A customer in a team room say it’s too hot in their office, no problem you are on it and open a ticket in our service portal

-Early afternoon, you sit down with the Community Manager to discuss the organization of next week’s networking event in your center

-You plan and write the e-invites to customers, then create, print and put-up posters on the noticeboards around the center

-To your excitement, the Community Manager is coming around the corner with a prospect (someone interested in joining the IWG community), you share a few details about what makes this space so amazing for your customers and encourage them to join the network soon so they can participate in next week’s networking event – then you head back to finish putting up your posters

-You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion

-You ensure everything’s nice and tidy, it’s time to head home

Qualifications

-We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service

-A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)

-Happy taking ownership of problems and finding ways to solve them

-Positive, enthusiastic, and able to adapt to fast-changing situations

-Experience and confidence using MS Office and other basic IT equipment

-Legally eligible to work in the Country you are applying within and at least 18 years old

Additional Information

Job Location: Tinton Falls / Red Bank Area

Salary Range: $18.41

Benefits: Please see above

How To Apply: https://jobs.iwgplc.com/jobs/community-associate-tinton-falls-united-states-52b736f0-74e6-45fa-9373-037350266a4d

PK 4/3/2025