Customer Service Agent I – Shop – Lithia & Driveway (South Amboy)

Position Summary

Customer Service Agent I – Shop


Customer Service Agent I – Shop I is responsible for handling customer inquiries related to our Driveway “Shop” operations. This position assists customers looking to purchase new and pre-owned vehicles completely online and have them delivered to their home.


The Customer Service Agent I – Shop reports to the Shop Supervisor.


Responsibilities


Customer Concierge:

Answers questions and helps move the digital transaction process forward

Communicate effectively with customers through chat, phone, and email

Single point of contact for the customer throughout the transaction

Presents financing terms

Presents protection products (ex: Extended warranties)

Collects down payment, Driver’s License, Proof of Insurance, Proof of Income

Communicates paperwork and logistic timelines

Maintain activity log

Other duties as assigned


Skills and Qualifications


Strong attention to detail

Excellent communication skills

Time management

Sense of Urgency

Active listening skills

Critical thinking


Competencies


Does the right thing, takes action, and adapts to change

Self-motivates, believes in accountability, focuses on results, makes plans and follows through

Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results

Thrives on a team, stays positive, lives our values


Physical Demands


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*


Up to 1/3 of time: standing, walking, lifting up to 25 pounds

Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

*Reasonable accommodations may be made to enable individuals to perform the essential functions.


NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.


Additional Information

Job Location: 955 US-9, South Amboy, NJ 08879

Salary Range: $22 hourly

Benefits:

• Competitive pay

• Medical, Dental, and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

How To Apply:


This is a rare opportunity to join a growing Fortune 500 company, Lithia & Driveway. If you’re looking to make a career change and “fuel” your career apply click the link below.


https://lithia.wd5.myworkdayjobs.com/Driveway/job/Driveway-Care-Center—South-Amboy-NJ/Customer-Service-Agent—Shop_R37919-1


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