Customer Service Agent I – Shop – Lithia & Driveway (South Amboy)
Customer Service Agent I – Shop
Customer Service Agent I – Shop I is responsible for handling customer inquiries related to our Driveway “Shop” operations. This position assists customers looking to purchase new and pre-owned vehicles completely online and have them delivered to their home.
The Customer Service Agent I – Shop reports to the Shop Supervisor.
Answers questions and helps move the digital transaction process forward
Communicate effectively with customers through chat, phone, and email
Single point of contact for the customer throughout the transaction
Presents financing terms
Presents protection products (ex: Extended warranties)
Collects down payment, Driver’s License, Proof of Insurance, Proof of Income
Communicates paperwork and logistic timelines
Maintain activity log
Other duties as assigned
Skills and Qualifications
Strong attention to detail
Excellent communication skills
Sense of Urgency
Active listening skills
Does the right thing, takes action, and adapts to change
Self-motivates, believes in accountability, focuses on results, makes plans and follows through
Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
Thrives on a team, stays positive, lives our values
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*
Up to 1/3 of time: standing, walking, lifting up to 25 pounds
Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
*Reasonable accommodations may be made to enable individuals to perform the essential functions.
NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.
Job Location: 955 US-9, South Amboy, NJ 08879
Salary Range: $22 hourly
• Competitive pay
• Medical, Dental, and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs
How To Apply:
This is a rare opportunity to join a growing Fortune 500 company, Lithia & Driveway. If you’re looking to make a career change and “fuel” your career apply click the link below.