Position Summary

The Junior Help Desk Assistant will be responsible for providing technical assistance and support related to computer systems, hardware, and software, responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. The individual must understand the various functions and assigned applications used within the organization, as well as provide knowledge and expertise to solve problems and develop solutions for and with business users. The person will work alongside and coordinate with other Information Services staff members and vendor personnel as required to support the strategic business plans of Wilentz.

The position will also serve as a records assistant 2 days per week. This position reports to the User Services Manager and is based in the Woodbridge office. At least 1 year experience working in a Help Desk environment. This may (or may not) include previous law firm experience, but preferred. Strong trouble shooting skills.

Experience working with/supporting various applications, including Microsoft Office Suite, iManage Document Management, eCopy, etc.
Ability and confidence to interact with lawyers and staff at all levels. Ability to quickly learn, analyze, and troubleshoot new applications.
Superior organizational skills with a strong attention to detail. Ability to set priorities, complete tasks using own initiative, work under pressure, adapt to changing priorities and meet deadlines. Ability to provide quality client service to internal contacts. Must be able to develop and maintain effective business relationships. Courteous and helpful demeanor. Team player with the ability to work collaboratively with local colleagues.
Proficiency in legal-specific applications, including but not limited to iManage DeskSite, WorkShare Compare, Ecopy, MS Office 2010/2016 and Adobe Acrobat preferred.

Bachelor’s Degree preferred

Wilentz, Goldman & Spitzer, P.A. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, national origin, marital status, disability, protected veteran status, or any other legally protected basis, in accordance with applicable law. Qualified women and minorities are encouraged to apply.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting our Human Resource Department at 732-855-6117 or via fax at 732-726-6565.

Job Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.


• Respond in a timely fashion to all support requests, regardless of delivery method, either by phone or in person.


• Ask questions to determine nature of problem.


• Walk customer through problem-solving process


• Setup and test, laptops, sound, projectors and PCs for regular in house client meetings.


• Setup and breakdown of mobile training room for in-house learning sessions.


• Assist in the moving and relocating of computers for office moves and renovation projects.


• Install, modify, and repair computer hardware, peripherals and software.


• Use of Iron Mountain Connect (used for off-site tracking).


• Intranet (used for on-site tracking).


• Ordering and delivering IM and onsite boxes.


• Ordering and maintaining inventory of archive boxes.


• Working with vendors as needed for ordering and tracking office supplies.


• Scanning and tracking vendor invoices/products.


• Backup for Facilities Coordinator.

Qualifications

At least 1 year experience working in a Help Desk environment. This may (or may not) include previous law firm experience, but preferred.

Strong trouble shooting skills.

Experience working with/supporting various applications, including Microsoft Office Suite, iManage Document Management, eCopy, etc.

Ability and confidence to interact with lawyers and staff at all levels. Ability to quickly learn, analyze, and troubleshoot new applications.

Superior organizational skills with a strong attention to detail. Ability to set priorities, complete tasks using own initiative, work under pressure, adapt to changing priorities and meet deadlines.

Ability to provide quality client service to internal contacts. Must be able to develop and maintain effective business relationships.

Courteous and helpful demeanor. Team player with the ability to work collaboratively with local colleagues.

Proficiency in legal-specific applications, including but not limited to iManage DeskSite, WorkShare Compare, Ecopy, MS Office 2010/2016 and Adobe Acrobat preferred.

Bachelor’s Degree preferred.

Wilentz, Goldman & Spitzer, P.A. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, national origin, marital status, disability, protected veteran status, or any other legally protected basis, in accordance with applicable law. Qualified women and minorities are encouraged to apply. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting our Human Resource Department at 732-855-6117 or via fax at 732-726-6565.

Additional Information

Job Location: Woodbridge, NJ

Salary Range: entry level

Benefits: medical, dental, vision, life insurance, flex spending, EAP, long term disability, 401k, profit sharing, paid time off

How To Apply: send resume to dmiranda@wilentz.com

PK 2/16/2023