Inside Sales Representatives, Onyx (Cranbury)

Job Title: Inside Sales Representatives, Onyx (Cranbury)
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Position Summary

ONYX is looking for experienced Inside Sales Representatives to join our already outstanding team. We are looking for smart, customer-focused agents that enjoy speaking about automotive parts and accessories. We offer a fun office environment, opportunities for growth and an outstanding company culture. This role offers a base salary plus a generous commission plan. Apply today!

What will you be doing?

Listen to our customers and use your expertise, creativity, and passion to explore our product offerings and assist with customers purchase decisions

Discuss products offered by explaining their features and benefits; employ professional service and sales techniques, and ensure customer satisfaction

Assist customers by effectively listening, understanding the reason for their inquiry, providing technical assistance, setting customer expectations, and proposing options for resolution which are in the best interest of the customer, our vendor, and our business

Provide a “WOW” customer experience on each interaction whether with a customer, vendor, or a co-worker (phone, e-mail, and/or live chat)

Project a professional company image through phone and email interactions

Simultaneously navigate multiple software applications and technologies

Assist team members by sharing technical knowledge and supporting team efforts

What are we looking for?

1+ years of Sales or Customer Service experience in a fast paced environment

Knowledge in the Automotive industry a plus

Ability to quickly build rapport with customers on the phone

Able to solve problems by thinking analytically and creatively

Ability to work evenings, weekends, and some Holidays

Display the will to learn the business and continually improve

Ability to deliver an outstanding customer experience on EVERY interaction

Strong attention to detail

Technically savvy with the ability to navigate duel monitors and perform internet research

About ONYX:

With over 10 years of eCommerce experience driving us forward, our team continues to set new standards for online retail and customer-focused marketing.

ONYX is an innovative eCommerce technology company focused on creating custom infrastructure and unique user experience for niche marketplaces. ONYX is devoted to putting consumers in touch with a diversified array of products and services. A list of our retail shops can be viewed at

To apply: Please go to