Part-Time Technician, CMIT Solutions of Monmouth County North (Work Remotely)
CMIT Solutions of Monmouth County North is seeking a level-two technician to work directly maintaining the IT networks of many businesses throughout our local area The ideal candidate will be able to manage client networks, troubleshoot and resolve issues and complete projects, such as network design and installation, and most important, ensure exceptional client satisfaction is consistently delivered and maintained.
CMIT Solutions of Monmouth County North, a managed service provider, is focused on serving small- to medium-size businesses in our local area. Check out our website at www.cmitsolutions.com/monmouth-county-north/. We believe in a foundation based upon character and integrity, in passionate commitment to our clients, dedication to continuous personal and professional growth, devotion to the family and community, and to doing our work with a spirit of fun and sense of humor. This is a remote position, but candidates should live at an accessible distance from our office location near Red Bank, NJ. Does this sound like you? Come help us grow!
Job Responsibilities: • Provide remote and onsite technical support to our clients • Diagnose, research, and troubleshoot computer system issues, including operating systems, H/W and S/W, networking, VPN, connectivity, server, and other network devices/peripherals, both remotely and onsite • Install, configure, and support desktops, laptops, virtual machines, mobile phones, VOIP products, servers, backup systems, and miscellaneous devices • Provide on-call emergency services after business hours, holidays and weekends as required • Prepare and maintain IT documentation • Serve as the escalation point for technical support issues; respond promptly and professionally to alerts and end-user IT issues • Monitor and update Service Desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions • Function as primary point of contact and communication with customer from assignment of ticket to successful resolution of issue, including scheduling work and keeping customer aware of work status and solution progress • Responsible for meeting Client Service SLA goals • create and continually refine IT processes to improve service • Other duties as assigned
To Apply: Email resume and cover letter to email@example.com