MyBrookdale

Office of Information Technology

OIT Monthly Reports – Statistics 2015-2016

Task December January February
SNOW cases opened 1,155 2,083 1,183
SNOW cases resolved 1,002 1,984 1,230
Brookdale website hits 611,245 835,621 698,291
Blocked malicious attacks on Brookdale network 1,330,777 978,004 743,091
Inbound Emails delivered to Brookdale 959,708 877,173 985,542
% of Inbound Emails block as spam or malicious 67% 61% 50%
Outbound Emails sent from Brookdale 1,527,141 1,672,486 1,730,739
Help Desk calls fielded remotely (CHD) 444 1,338 631
Monthly up-time statistics of servers 99.95% 99.94% 99.95%
Monthly up-time statistics of network 99.92% 99.93% 99.94%

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