MyBrookdale

Office of Information Technology

OIT Monthly Reports – Statistics 2015-2016

Task October November December
SNOW cases opened  1,104 1,091 1,155
SNOW cases resolved 1,114 1,117 1,002
Brookdale website hits 700,852 681,229 611,245
Blocked malicious attacks on Brookdale network 876,157 1,040,671 1,330,777
Inbound Emails delivered to Brookdale 1,050,768 1,072,310 959,708
% of Inbound Emails block as spam or malicious 60% 69% 67%
Outbound Emails sent from Brookdale 1,717,404 1,846,381 1,527,141
Help Desk calls fielded remotely (CHD) 718 519 444
Monthly up-time statistics of servers 99.99% 100%
Monthly up-time statistics of network 99.99% 100%

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