MyBrookdale

Office of Information Technology

OIT Monthly Reports – Statistics 2015-2016

Task June July August
SNOW cases opened 951 1,261 2,101
SNOW cases resolved 1,001 1,295 2,057
Brookdale website hits 565,063 495,419
Blocked malicious attacks on Brookdale network 450,060
Inbound Emails delivered to Brookdale 718,397
% of Inbound Emails block as spam or malicious 7%
Outbound Emails sent from Brookdale 1,207,415
Incoming calls to the College 23,331 35,638
Outbound calls from the College 23,362 29,788
Help Desk calls fielded onsite 2,176 1,958
Help Desk calls fielded remotely (CHD) 56 418 1,606
Monthly up-time statistics of servers 99.96%
Monthly up-time statistics of network 99.75%

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