MyBrookdale

Office of Information Technology

OIT Monthly Reports

Task July August September
SNOW cases opened 827 1,157 1,298
SNOW cases resolved 863 1,083 1,446
Brookdale website hits 480,503 607,153 633,791
Blocked malicious attacks on Brookdale network 1,128,482 1,156,471 1,375,614
Inbound Emails delivered to Brookdale 705,745 717,809 _
% of Inbound Emails block as spam or malicious 24% 60% _
Outbound Emails sent from Brookdale 1,153,954 1,404,102 _
Help Desk calls fielded remotely (CHD) 475 496 794
Monthly up-time statistics of servers 100% 99.93% 100%
Monthly up-time statistics of network 100% 99.97% 100%

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