MyBrookdale

Office of Information Technology

OIT Monthly Reports – Statistics 2015-2016

Task March April May
SNOW cases opened 1,155 1,514 1,504
SNOW cases resolved 1,457 1,094 1,540
Brookdale website hits 386,635 778,051 798,156
Blocked malicious attacks on Brookdale network 351,050 579,123 742,640
Inbound Emails delivered to Brookdale 986,707 939,322 817,639
% of Inbound Emails block as spam or malicious 15% 11% 17%
Outbound Emails sent from Brookdale 1,856,678 1,605,846 1,456,680
Incoming calls to the College 39,538 39,249 40,313
Outbound calls from the College 43,607 84,196 43,350
Help Desk calls fielded onsite 1,130 1,895 2,269
Help Desk calls fielded remotely (CHD) 69 80 87
# of Help Desk calls transferred to other departments 135 169 227
Monthly up-time statistics of servers 99.96% 99.98% 100%
Monthly up-time statistics of network 99.99% 99.98% 100%

 

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