Overview – Help Desk

The IT Help Desk provides centralized technology support to Brookdale Community College. IT Help Desk is available – 24x7x365.

Available to

Current Students, Faculty, Staff, Future Students, New and Incoming Students


The IT Help Desk can be reached by any one of the following methods:

  • Service-Now (SNOW) – Using self-service to open a ticket gives you the flexibility to check on the status and add comments on a ticket and is the preferred method
  • E-mail: HelpDesk@brookdalecc.edu
  • Call: (732) 224-2829 or  (866) 767-9512

Key Features

  • Help Desk is available 24 hours a day, 7 days a week, 365 days a year to respond to any technology-related incidents and requests.
  • Centralized technology support.


Help Desk FAQ’s

SNOW Ticket User Guide

Ticket Submission Flowchart – provides a process overview of a ticket submission

Contact the OIT Help Desk 24/7 | Phone 732-224-2829 | Email | Create a Support Ticket | Services & Support