Office of Information Technology

Unified Communications – Cisco Phone System

Available to

Faculty and Staff

 Features:

Log into the web based Unified Communication Self Care Portal to:

• Set-up Call Forwarding
• Set-up voicemail notifications
• Change phone settings
• Add and manage speed dial contacts

Supplemental Documentation

• Cisco Telephone Quick Reference Guide (PDF)  – IP Telephone Models: 7821,7841 and 7861
• Cisco Telephone Set Quick Start Guide (PDF) – Cisco IP Phone 7800 Series
• Cisco Telephone Quick Start Guide 8945 (PDF) – Cisco IP Phone 8945 Series
• Cisco Agents Quick Reference Guide (PDF)
• Supervisor Handout (PDF)
• Cisco Unity Voicemail Guide (PDF)
• Agent and Supervisor Training Videos
• Self Care Portal Documentation (PDF)

If you have an issue or request related to this service, the Brookdale Office of Information Technology’s Help Desk is available 24 hours a day, 7 days a week, 365 days a year.

The IT Help Desk can be reached by any one of the following methods:

• Create a Support Ticket: Using self-service to open a ticket gives you the flexibility to check on the status and add comments on a ticket and is the preferred method.
  • Select the Help Desk icon from the MyBrookdale Quicklaunch to create a support ticket. Log in with your Brookdale email and NetID password.
• E-mail: HelpDesk@brookdalecc.edu
• Call (732) 224-2829: Used for emergency issues that require immediate assistance.