Student Satisfaction Surveys

CCSSE 2022 Executive Summary: This report includes benchmark comparisons between Brookdale Community College, top-performing colleges, and the entire CCSSE cohort.

CCSSE 2022 Comparison Group Benchmarks: Scale scores on each of five CCSSE Benchmarks (i.e., Active and Collaborative Learning; Student Effort; Academic Challenge; Student-Faculty Interaction; Support for Learners). Frequency distributions for Items comprising the scales are also included. Brookdale scale scores are compared to large colleges and to the entire CCSSE 2022 Cohort.

CCSSE 2022 Comparison Group Benchmarks for Full vs Part Time Students.

CCSSE 2022 Frequency Distributions – Main Survey: Response (count and percent) to survey items. Brookdale student responses are compared to those of “Large Colleges” and to the entire CCSSE Cohort.

CCSSE 2022 Frequency Distributions for Full vs Part Time Students.

CCSSE 2022 Means Report – Main Survey: Item means for Brookdale students compared to those obtained by students at Large Colleges and in the entire CCSSE Cohort.  Effect sizes and T-tests are calculated for each item.

CCSSE 2022 Item Means for Full vs Part Time Students.

CCSSE 2022 Custom Comparison Groups – Developmental Status: Scale scores on each CCSSE Benchmark  (i.e., Active and Collaborative Learning; Student Effort; Academic Challenge; Student-Faculty Interaction; Support for Learners) by Developmental / Non-Developmental status. Means and frequency distributions for Items comprising the scales are also included as a function of Developmental status. Brookdale scale scores are compared to large colleges and to the entire CCSSE 2022 Cohort.

CCSSE 2022 Custom Comparison Groups – Nontraditional Status: Scale scores on each CCSSE Benchmark (i.e., Active and Collaborative Learning; Student Effort; Academic Challenge; Student-Faculty Interaction; Support for Learners) by Traditional (18-24) / Non-traditional (25 and older) status. Means and frequency distributions for Items comprising the scales are also included as a function of Traditional / Nontraditional status. Brookdale scale scores are compared to large colleges and to the entire CCSSE 2022 Cohort.

CCSSE 2022 Custom Comparison Groups – First Generation vs Not First Generation: Scale scores on each CCSSE Benchmark (i.e., Active and Collaborative Learning; Student Effort; Academic Challenge; Student-Faculty Interaction; Support for Learners) by First Generation College Student vs Not First Generation status. Means and frequency distributions for Items comprising the scales are also included as a function of First Generation / Not First Generation status. Brookdale scale scores are compared to large colleges and to the entire CCSSE 2022 Cohort.

CCSSE 2022 Custom Comparison Groups – Ethnic Groups: Scale scores on each CCSSE Benchmark (i.e., Active and Collaborative Learning; Student Effort; Academic Challenge; Student-Faculty Interaction; Support for Learners) by First Generation College Student vs Not First Generation status. Means and frequency distributions for Items comprising the scales are also included as a function of First Generation / Not First Generation status. Brookdale scale scores are compared to large colleges and to the entire CCSSE 2022 Cohort.

CCSSE 2022 Frequency Distributions and Benchmark Bar Graph for Each Ethnic Group.

CCSSE 2022 Custom Comparison Groups – Freshman vs Sophomore: Scale scores on each CCSSE Benchmark (i.e., Active and Collaborative Learning; Student Effort; Academic Challenge; Student-Faculty Interaction; Support for Learners) by Freshman (earned 0-29 credits) vs Sophomore (earned 30 or more credits) status. Means and frequency distributions for Items comprising the scales are also included as a function of Freshman vs Sophomore status. Brookdale scale scores are compared to large colleges and to the entire CCSSE 2022 Cohort.

CCSSE 2022 Special Focus (College Courses While in High School) Items 1-5.  Frequency distributions on 5 items pertaining to Guided Pathways. Brookdale responses are compared to students from large colleges and to the entire CCSSE 2022 cohort.

CCSSE 2022 Additional Items Set (Students in Need) Items 6-20.  Frequency distributions on 15 items pertaining to Guided Pathways. Brookdale responses are compared to students from large colleges and to the entire CCSSE 2022 cohort.

CCSSE 2019 Executive Summary: This report includes benchmark comparisons between Brookdale Community College, top-performing colleges, and the entire CCSSE cohort.

CCSSE 2019 Comparison Group Benchmarks: Scale scores on each of five CCSSE Benchmarks (i.e., Active and Collaborative Learning; Student Effort; Academic Challenge; Student-Faculty Interaction; Support for Learners). Frequency distributions for Items comprising the scales are also included. Brookdale scale scores are compared to large colleges and to the entire CCSSE 2019 Cohort.

CCSSE 2019 Comparison Group Benchmarks for Full vs Part Time Students.

CCSSE 2019 Frequency Distributions – Main Survey: Response (count and percent) to survey items. Brookdale student responses are compared to those of “Large Colleges” and to the entire CCSSE Cohort.

CCSSE 2019 Frequency Distributions for Full vs Part Time Students.

CCSSE 2019 Means Report – Main Survey: Item means for Brookdale students compared to those obtained by students at Large Colleges and in the entire CCSSE Cohort.  Effect sizes and T-tests are calculated for each item.

CCSSE 2019 Item Means for Full vs Part Time Students.

CCSSE 2019 Custom Comparison Groups – Developmental Status: Scale scores on each CCSSE Benchmark  (i.e., Active and Collaborative Learning; Student Effort; Academic Challenge; Student-Faculty Interaction; Support for Learners) by Developmental / Non-Developmental status. Means and frequency distributions for Items comprising the scales are also included as a function of Developmental status. Brookdale scale scores are compared to large colleges and to the entire CCSSE 2019 Cohort.

CCSSE 2019 Custom Comparison Groups – Nontraditional Status: Scale scores on each CCSSE Benchmark (i.e., Active and Collaborative Learning; Student Effort; Academic Challenge; Student-Faculty Interaction; Support for Learners) by Traditional (18-24) / Non-traditional (25 and older) status. Means and frequency distributions for Items comprising the scales are also included as a function of Traditional / Nontraditional status. Brookdale scale scores are compared to large colleges and to the entire CCSSE 2019 Cohort.

CCSSE 2019 Custom Comparison Groups – First Generation vs Not First Generation: Scale scores on each CCSSE Benchmark (i.e., Active and Collaborative Learning; Student Effort; Academic Challenge; Student-Faculty Interaction; Support for Learners) by First Generation College Student vs Not First Generation status. Means and frequency distributions for Items comprising the scales are also included as a function of First Generation / Not First Generation status. Brookdale scale scores are compared to large colleges and to the entire CCSSE 2019 Cohort.

CCSSE 2019 Custom Comparison Groups – Ethnic Groups: Scale scores on each CCSSE Benchmark (i.e., Active and Collaborative Learning; Student Effort; Academic Challenge; Student-Faculty Interaction; Support for Learners) by First Generation College Student vs Not First Generation status. Means and frequency distributions for Items comprising the scales are also included as a function of First Generation / Not First Generation status. Brookdale scale scores are compared to large colleges and to the entire CCSSE 2019 Cohort.

CCSSE 2019 Frequency Distributions and Benchmark Bar Graph for Each Ethnic Group.

CCSSE 2019 Custom Comparison Groups – Freshman vs Sophomore: Scale scores on each CCSSE Benchmark (i.e., Active and Collaborative Learning; Student Effort; Academic Challenge; Student-Faculty Interaction; Support for Learners) by Freshman (earned 0-29 credits) vs Sophomore (earned 30 or more credits) status. Means and frequency distributions for Items comprising the scales are also included as a function of Freshman vs Sophomore status. Brookdale scale scores are compared to large colleges and to the entire CCSSE 2019 Cohort.

CCSSE 2019 Special Focus (Guided Pathways) Items 1-5.  Frequency distributions on 5 items pertaining to Guided Pathways. Brookdale responses are compared to students from large colleges and to the entire CCSSE 2019 cohort.

CCSSE 2019 Additional Items Set (also on Guided Pathways) Items 6-20.  Frequency distributions on 15 items pertaining to Guided Pathways. Brookdale responses are compared to students from large colleges and to the entire CCSSE 2019 cohort.

Spring 2013 Community College Survey of Student Engagement (CCSSE):

CCSSE 2013 Survey Report Executive Summary (August 2014)

CCSSE 2013 Full Survey Report (August 2014)

Reports provided by the Center for Community College Student Engagement (March 2014)

CCSSE 2013 Key Findings: Report provides an entry point for reviewing results from Brookdale’s Spring 2013 administation of CCSSE.

CCSSE 2013 Item Means: Item means for the following three Groups: (1) Brookdale 2013 Respondents, (2) Sample of Large Colleges, and (3) CCSSE 2013 Cohort. Table also includes Effect Sizes when comparing Brookdale’s 2013 means to the two comparison groups.

CCSSE 2013 Frequency Distributions by Item: Frequency distributions for all Items on CCSSE.

CCSSE 2013 Comparison Group Benchmarks: Scale scores on each of five CCSSE Benchmarks (i.e., Active and Collaborative Learning; Student Effort; Academic Challenge; Student-Faculty Interaction; Support for Learners). Frequency distributions for Items comprising the scales are also included. Brookdale scale scores are compared to large colleges and to the entire CCSSE 2013 Cohort.

CCSSE 2013 Promising Practices: Frequency distributions for 15 Special Focus Questions on Promising Practices for Community College Success.

CCSSE 2016 Key Findings: Report includes benchmark comparisons between Brookdale Community College, top-performing colleges, and the entire CCSSE cohort. It also highlights aspects of the highest and lowest student engagement at the college, as well as results from five CCSSE special-focus items.

CCSSE 2016 Comparison Group Benchmarks: Scale scores on each of five CCSSE Benchmarks (i.e., Active and Collaborative Learning; Student Effort; Academic Challenge; Student-Faculty Interaction; Support for Learners). Frequency distributions for Items comprising the scales are also included. Brookdale scale scores are compared to large colleges and to the entire CCSSE 2016 Cohort.

CCSSE 2016 Custom Comparison Groups – Developmental Status: Scale scores on each CCSSE Benchmark  (i.e., Active and Collaborative Learning; Student Effort; Academic Challenge; Student-Faculty Interaction; Support for Learners) by Developmental / Non-Developmental status. Means and frequency distributions for Items comprising the scales are also included as a function of Developmental status. Brookdale scale scores are compared to large colleges and to the entire CCSSE 2016 Cohort.

CCSSE 2016 Custom Comparison Groups – Nontraditional Status: Scale scores on each CCSSE Benchmark (i.e., Active and Collaborative Learning; Student Effort; Academic Challenge; Student-Faculty Interaction; Support for Learners) by Traditional (18-24) / Non-traditional (25 and older) status. Means and frequency distributions for Items comprising the scales are also included as a function of Traditional / Nontraditional status. Brookdale scale scores are compared to large colleges and to the entire CCSSE 2016 Cohort.

CCSSE 2016 Student Financial Health Special Focus Items.  Frequency distributions on 15 items pertaining to student financial health, debt, and budgeting.  Brookdale responses are compared to students from large colleges and to the entire CCSSE 2016 cohort.

CCSSE 2010 Survey Highlights

Power Point Presentation: Survey Overview and Comparison of Brookdale’s 2007 Responses with Brookdale’s 2010 Responses

CCSSE 2010 Responses by Item: Frequency Distributions and Item Means for the following four Groups: (1) Brookdale 2010 Respondents, (2) Sample of Extra Large Colleges, (3) CCSSE 2010 Cohort, and (4) Brookdale 2007 Respondents. Table also includes Effect Sizes when Comparing Brookdale’s 2010 Means to the Two Comparison Groups and to Brookdale’s 2007 Means.

CCSSE 2010 Special Focus Questions: Frequency Distributions and Item Means on the five Special Focus Items for (1) Brookdale 2010 Respondents, (2) Extra Large Colleges, and (3) the 2010 Cohort.

CCSSE 2010 Comparison Group Benchmarks: Scale Scores on each of five CCSSE Benchmarks (i.e., Active and Collaborative Learning; Student Effort; Academic Challenge; Student-Faculty Interaction; Support for Learners). Brookdale Scale Scores are Compared to two groups: (1) Thirty Peer Community Colleges, and (2) Sixteen Extra-Large Community Colleges.

CCSSE 2010 Custom Items: Frequency Distributions and Item Means for 15 Custom Items. Table includes Brookdale Respondents and Responses from a Consortium of 9 New Jersey Community Colleges.

Community College Student Report (Copy of Survey Items)

SENSE 2019 Executive Summary: Report provides an entry point for reviewing results from Brookdale’s Fall 2019 administration of SENSE. Report describes 6 benchmarks that address key areas of entering student engagement.

SENSE 2019 Comparison Group Benchmarks: Scale scores on each of six SENSE Benchmarks (i.e., Early Connections, High Expectations and Aspirations, Clear Academic Plan and Pathway, Effective Track to College Readiness, Engaged Learning, and Academic and Social Support Network). Frequency distributions for Items comprising the scales are also included. Brookdale scale scores are compared to participating large colleges and to the entire SENSE 2019 Cohort..

SENSE 2019 Developmental Student Benchmarks: Scale scores on each of the six SENSE Benchmarks as well as item means and frequency distributions for Developmental vs Non-Developmental Students.

SENSE 2019 Male / Female Benchmarks: Scale scores on each of the six SENSE Benchmarks as well as item means and frequency distributions for Male and Female Students.

SENSE 2019 Benchmarks by Ethnic Groups: Scale scores on each of the six SENSE Benchmarks as well as item means and frequency distributions for different Race / Ethnic groups.

SENSE 2019 Working Learner Survey: Frequency distribution for items on the Working Learner Module, a set of 12 survey items on student employment.

SENSE 2019 Early Self Reported Outcomes: Frequency distribution for items on the Early Self Reported Outcome Module, a set of 12 survey questions on anticipated success in first term and experiences related to success such as referral to a tutor or advisor.

SENSE 2019 First-Generation Student Benchmarks: Scale scores on each of the SENSE Benchmarks as well as item means and frequency distributions for First-Generation vs Not First-Generation students.

SENSE 2016 Key Findings: Report provides an entry point for reviewing results from Brookdale’s Fall 2016 administration of SENSE. Report describes 6 benchmarks that address key areas of entering student engagement.

SENSE 2016 Comparison Group Benchmarks: Scale scores on each of six SENSE Benchmarks (i.e., Early Connections, High Expectations and Aspirations, Clear Academic Plan and Pathway, Effective Track to College Readiness, Engaged Learning, and Academic and Social Support Network). Frequency distributions for Items comprising the scales are also included. Brookdale scale scores are compared to participating large colleges and to the entire SENSE 2016 Cohort.

SENSE 2016 Developmental Student Benchmarks: Scale scores on each of the six SENSE Benchmarks as well as item means and frequency distributions for Developmental vs Non-Developmental Students.

SENSE 2016 Traditional Student Benchmarks: Scale scores on each of the six SENSE Benchmarks as well as item means and frequency distributions for Traditional Aged (18-24) vs Non Traditional (25 and older) Aged Students.

SENSE 2016 Benchmarks by Ethnic Groups: Scale scores on each of the six SENSE Benchmarks as well as item means and frequency distributions for different Race / Ethnic groups.

SENSE 2016 Special Focus Items on Advising and Planning: Frequency distributions on 12 special focus advising and planning items. Brookdale responses are compared to those from large college and the SENSE cohort members that participated in this extra module.

SENSE 2013 Detailed Summary and Analysis Report: Planning, Assessment & Research, December 2014.

SENSE 2013 Key Findings: Report provides an entry point for reviewing results from Brookdale’s Fall 2013 administration of SENSE. Report describes 6 benchmarks that address key areas of entering student engagement.

SENSE 2013 Comparison Group Benchmarks: Scale scores on each of six SENSE Benchmarks (i.e., Early Connections, High Expectations and Aspirations, Clear Academic Plan and Pathway, Effective Track to College Readiness, Engaged Learning, and Academic and Social Support Network). Frequency distributions for Items comprising the scales are also included. Brookdale scale scores are compared to participating New Jersey Colleges and to the entire SENSE 2013 Cohort.

SENSE 2013 Developmental Student Benchmarks: Scale scores on each of the six SENSE Benchmarks as well as item means and frequency distributions for Developmental vs Non-Developmental Students.

SENSE 2013 Benchmarks by Ethnic Groups: Scale scores on each of the six SENSE Benchmarks as well as item means and frequency distributions for different Race / Ethnic groups.

Fall 2020 Student Satisfaction Inventory

I. Survey and Brookdale’s 2020 Local Use Items

Sample Student Satisfaction Inventory Form A (do not use for administering survey)

Local Use Items (71-80)

II. Brookdale Fall 2020 Data Compared to Brookdale Fall 2018 Data

Brookdale’s 2020 vs 2018 Importance, Satisfaction and Gap Item Means (Excel file)

Brookdale’s 2020 vs 2018 Importance, Satisfaction and Gap Item Means (pdf)

Content Scales with Individual Items: Brookdale’s 2020 Data vs Brookdale’s 2018 Data (pdf)

Brookdale’s 2020 vs 2018 Summary Item Means and Frequency Distributions (pdf)

III. Brookdale 2020 Data Compared to 2020 Data from Eastern Community Colleges

Brookdale vs Eastern Community Colleges 2020 Items Means (Excel file) 

Brookdale vs Eastern Community Colleges 2020 Items Means (pdf)

Content Scales with Individual Items: Brookdale’s 2020 Data vs Eastern Community Colleges (pdf)

Brookdale’s 2020 Summary Item Means and Frequency Distributions vs Eastern Community Colleges (pdf)

Eastern Community Colleges in Comparison Group

IV. Brookdale 2020 Data Compared to 2020 Data from National 2-Year College & Technical Schools

Infographic: Brookdale vs National 2-Year College & Technical Schools (pdf)

Strategic Planning Overview – Strengths & Challenges (pdf)

Brookdale’s 2020 Summary Item Means and Frequency Distributions vs National Group (pdf)

Community, Junior and Technical Colleges in National Comparison Group

Fall 2018 Student Satisfaction Inventory

I. Survey and Brookdale’s 2018 Local Use Items

Sample Student Satisfaction Inventory Form A (do not use for administering survey)

Local Use Items (71-80)

II. Brookdale Fall 2018 Data Compared to Brookdale Spring 2017 Data

Brookdale’s 2018 vs 2017 Interactive Results Report

Brookdale’s 2018 vs 2017 PDF Results Report (For Printing)

Report includes: Strategic Planning Overview; Item Report; Scale Report; Summary Report; Item Percentage Report; Fall 2018 Demographics; Spring 2017 Demographics

III. Brookdale 2018 Data Compared to 2018 Data from Eastern Community Colleges

Brookdale vs Eastern Community Colleges: Interactive Comparison Report

Brookdale vs Eastern Community Colleges: PDF Comparison Report (For Printing)

Report includes: Strategic Planning Overview; Item Report; Scale Report; Summary Report; Item Percentage Report; Demographics

Eastern Community Colleges in Comparison Group

IV. Brookdale 2018 Data Compared to 2018 Data from National 2-Year College & Technical Schools

Brookdale vs National 2-Year College & Technical Schools: Interactive Comparison Report

Brookdale vs National 2-Year College & Technical Schools: PDF Comparison Report (for Printing)

Report includes: Strategic Planning Overview; Item Report; Scale Report; Summary Report; Item Percentage Report; Demographics

Community, Junior and Technical Colleges in National Comparison Group

Spring 2017 Student Satisfaction Inventory

I. Brookdale 2017 Executive Summary and Survey Sample

Executive Summary Report Spring 2017

Sample Student Satisfaction Inventory Form A (do not use for administering survey)

Local Use Items (71-80)

II. Brookdale 2017 Data Compared to Brookdale 2014 Data

Brookdale’s 2017 vs 2014 Interactive Results Report

Brookdale’s 2017 vs 2014 PDF Results Report (For Printing)

Report includes: Strategic Planning Overview; Item Report; Scale Report; Summary Report; Item Percentage Report; June 2017 Demographics; December 2014 Demographics

III. Brookdale 2017 Data Compared to 2017 Data from Eastern Community Colleges

Brookdale vs Eastern Community Colleges: Interactive Comparison Report

Brookdale vs Eastern Community Colleges: PDF Comparison Report (For Printing)

Report includes: Strategic Planning Overview; Item Report; Scale Report; Summary Report; Item Percentage Report; Demographics

Eastern Community Colleges in Comparison Group

IV. Brookdale 2017 Data Compared to 2017 Data from National 2-Year College & Technical Schools

Brookdale vs National 2-Year College & Technical Schools: Interactive Comparison Report

Brookdale vs National 2-Year College & Technical Schools: PDF Comparison Report (for Printing)

Report includes: Strategic Planning Overview; Item Report; Scale Report; Summary Report; Item Percentage Report; Demographics

Community, Junior and Technical Colleges in National Comparison Group

V. Brookdale Historical and Current Data: 1996 – 2017

Table 1: Importance Ratings (1996-2017) in Numerical Item Order.

Table 2: Importance Ratings (1996-2017) in Order of 2017 Importance.

Table 3: Satisfaction Ratings (1996-2017) in Numerical Item Order.

Table 4: Satisfaction Ratings (1996-2017) in Order of 2017 Satisfaction.

Table 5: Satisfaction Ratings in Order of Change from 2014 to 2017.

Table 6: Satisfaction Ratings (1996-2017) Compared to Community, Junior & Technical Colleges.

Table 7: Satisfaction Ratings Compared to Selected Groups of Eastern Community Colleges.

Table 8: Importance vs Satisfaction Ratings (2008, 2010, 2013, 2014 and 2017) in Numerical Item Order.

Table 9: Importance vs Satisfaction Ratings (2008, 2010, 2013, 2014 and 2017) in Order of 2017 Differences (Gaps)

Fall 2014 Student Satisfaction Inventory:

Executive Summary

Table 1: Importance Ratings (1996-2014) in Numerical Item Order.

Table 2: Importance Ratings (1996-2014) in Order of 2014 Importance.

Table 3: Satisfaction Ratings (1996-2014) in Numerical Item Order.

Table 4: Satisfaction Ratings (1996-2014) in Order of 2014 Satisfaction.

Table 5: Satisfaction Ratings in Order of Change from 2013 to 2014.

Table 6: Satisfaction Ratings Compared to Community, Junior & Technical Colleges.

Table 7: Satisfaction Ratings Compared to Selected Groups of Eastern Community Colleges.

Table 8: Importance vs Satisfaction Ratings (2006, 2008, 2010, 2013, and 2014) in Numerical Item Order.

Table 9: Importance vs Satisfaction Ratings (2006, 2008, 2010, 2013, and 2014) in Order of 2014 Differences

Table 10: Reference Group Changes: 2013 – 2014

Respondent Demographics

Summary Items: A Comparison of Brookdale responses to a National Community College Sample on three Summary Survey Items.

Summary Scales: A Comparison of Brookdale responses to a National Community College Sample on 12 Student Satisfaction Inventory Scales.

Supplemental Analysis

Representativeness of Fall 2014 Sample

Spring 2013 Student Satisfaction Inventory:

Executive Summary

Table 1: Importance Ratings (1996-2013) in Numerical Item Order.

Table 2: Importance Ratings (1996-2013) in Order of 2013 Importance.

Table 3: Satisfaction Ratings (1996-2013) in Numerical Item Order.

Table 4: Satisfaction Ratings (1996-2013) in Order of 2013 Satisfaction.

Table 5: Satisfaction Ratings in Order of Change from 2010 to 2013.

Table 6: Satisfaction Ratings Compared to Community, Junior & Technical Colleges.

Table 7: Satisfaction Ratings Compared to Selected Groups of Eastern Community Colleges.

Table 8: Importance vs Satisfaction Ratings (2008, 2010, and 2013) in Numerical Item Order.

Table 9: Importance vs Satisfaction Ratings (2008, 2010, and 2013) in Order of 2013 Differences

Table 10: Reference Group Changes: 2010 – 2013

Respondent Demographics

Summary Items: A Comparison of Brookdale responses to a National Community College Sample on three Summary Survey Items.

Summary Scales: A Comparison of Brookdale responses to a National Community College Sample on 12 Student Satisfaction Inventory Scales.

Supplemental Analyses

Representativeness of Spring 2013 Sample

Satisfaction Item Means by Academic Division

Satisfaction Scale Means by Academic Division

Fall 2010 Student Satisfaction Inventory:

Executive Summary

Table 1: Importance Ratings (1996-2010) in Numerical Item Order.

Table 2: Importance Ratings (1996-2010) in Order of 2010 Importance.

Table 3: Satisfaction Ratings (1996-2010) in Numerical Item Order.

Table 4: Satisfaction Ratings (1996-2010) in Order of 2010 Satisfaction.

Table 5: Satisfaction Ratings in Order of Change from 2008 to 2010.

Table 6: Satisfaction Ratings Compared to Community, Junior & Technical Colleges.

Table 7: Satisfaction Ratings Compared to Selected Groups of Eastern Community Colleges.

Summary Scales: A Comparison of Brookdale Fall 2010 responses to a National Community College Sample on 12 Student Satisfaction Inventory Scales.

Items Within Summary Scales: Brookdale Fall 2010 Importance and Satisfaction Ratings by Item. Items are Organized Within Scales and Compared to a national Community College Sample.

Fall 2008 Student Satisfaction Inventory:

Executive Summary

Table 1: Importance Ratings (1996-2008) in Numerical Item Order.

Table 2: Importance Ratings (1996-2008) in Order of 2008 Importance.

Table 3: Satisfaction Ratings (1996-2008) in Numerical Item Order.

Table 4: Satisfaction Ratings (1996-2008) in Order of 2008 Satisfaction.

Table 5: Satisfaction Ratings in Order of Change from 2006 to 2008.

Table 6: Satisfaction Ratings Compared to Community, Junior & Technical Colleges.

Table 7: Satisfaction Ratings Compared to Selected Groups of Eastern Community Colleges.

Table 8: Importance vs Satisfaction Ratings (2001, 2003, 2006, and 2008) in Numerical Item Order.

Table 9: Importance vs Satisfaction Ratings (2001, 2003, 2006, and 2008) in Order of 2008 Differences

Respondent Demographics

Summary Items: A Comparison of Brookdale responses to a National Community College Sample on three Summary Survey Items.

Summary Scales: A Comparison of Brookdale responses to a National Community College Sample on 12 Student Satisfaction Inventory Scales.

Supplemental Analyses

Part A: Representativeness of Fall 2008 Sample

Part B: Survey Responses by Academic Division

Fall 2006 Student Satisfaction Inventory:

Executive Summary & Overview of Findings

Table 1: Importance Ratings (1996-2006) in Numerical Item Order

Table 2: Importance Ratings (1996-2006) in Order of 2006 Importance

Table 3: Satisfaction Ratings (1996-2006) in Numerical Item Order

Table 4: Satisfaction Ratings (1996-2006) in Order of 2006 Satisfaction

Table 5: Satisfaction Ratings in Order of Change from 2003 to 2006

Table 6: Satisfaction Ratings Compared to Group of Eastern Community Colleges

Table 7: Importance vs Satisfaction Ratings (2001, 2003, and 2006) in Numerical Item Order

Table 8: Importance vs Satisfaction Rating in Order of 2006 Differences

Supplemental Analyses

Part A: Representativeness of Fall 2006 Sample

Part B: Survey Responses by Academic Division

Fall 2003 Student Satisfaction Inventory:

Summary Report / Overview of Findings

Table 1: Importance Ratings (1996-2003) in Numerical Item Order

Table 2: Importance Ratings (1996-2003) in Order of 2003 Importance

Table 3: Satisfaction Ratings (1996-2003) in Numerical Item Order

Table 4: Satisfaction Ratings (1996-2003) in Order of 2003 Satisfaction

Table 5: Satisfaction Ratings in Order of Change from 2001 to 2003

Table 6: Satisfaction Ratings Compared to National Comparison Group of Community, Junior & Technical Colleges

Table 7: Satisfaction Ratings Compared to Eastern Community College Sample

Table 8: Satisfaction Ratings Compared to National Community College Sample

Table 9: Importance vs Satisfaction Ratings (1999, 2001, 2003) in Numerical Item Order

Table 10: Importance vs Satisfaction Rating in Order of 2003 Difference

Power Point Presentation to Faculty in February 2004

Representativeness of Fall 2003 Sample

Fall 2003 Average Importance and Satisfaction Ratings on SSI Scales by Academic Division

Satisfaction Scale Means by Academic Division for 1996 – 2003 Samples

Fall 2003 Satisfaction Item Means by Academic Division

Group Comparisons on Importance and Satisfaction Items

Day vs Evening Students

Full vs Part Time Students

Full vs Part Time Employment

Male vs Female Students

Student Goal: Associate Degree vs Transfer

Student Age Category

Student Ethnicity

Years in Attendance at Brookdale

Importance, Satisfaction, and Performance “Gap” by Selected Majors

Business Administration (AA)

Business Management (AAS)

Criminal Justice (AS)

Early Childhood Education (AAS)

Education (AA)

Fashion Merchandising (AAS)

Liberal Education Option (AA)

Nursing (AAS)

Paralegal Studies (AAS)

Psychology Option (AA)