Position Summary

At MilkShake Factory, we’re on a mission to craft moments of joy through our handspun milkshakes and premium chocolates.

If you’re seeking an opportunity to have fun and master the art of desserts, look no further – you’ve found your place. We’ve been busy perfecting our craft since 1914 and we’re excited to expand our legacy with you.

Joining our team comes with SWEET perks:

-Enjoy a ‘chill’ work attire

-Be part of a rapidly growing concept

-Develop into a chocolate-tasting expert – other chocolates will never taste the same

-Become a valued member of a cool team and local neighborhood community

-Embark on a journey with us where there is room to grow and develop internally

-Come shake things up with MilkShake Factory! Exciting news – we’re expanding our operations coast to coast!

 

Job Responsibilities

ESSENTIAL FUNCTIONS: 

-Take the lead, owning the front- and back-house store operations, merchandising, workflows, sanitation, organization, and the customer experience at Milkshake Factory.

-Collaborate on crafting systems that drive store-wide operational excellence, covering cash management, food safety, inventory control, waste prevention, and employee performance.

-Provide robust support for MilkShake Factory human resources, handling team member training, coaching, motivation, feedback, and retention strategies.

-Partnering with the Manager, expertly schedule and staff the retail store, ensuring smooth operations while aligning with the budget.

-Team up with the Manager to exceed regulatory health and safety standards.

-Harness consumer insights to contribute to compelling annual and seasonal marketing campaigns.

-Maintain a tight ship on security measures, including cameras, alarms, locks, and protocols.

-Promote and model the behaviors that demonstrate a commitment to a positive and safe work environment.

-Generate concise reports on retail performance for Manager review.

-Be the go-to brand advocate, sharing the company’s story, history, vision, and products with both consumers and employees, including corporate accounts and special events.

-Keep those POS register systems ticking perfectly at all times.

-Ready to lead with style and substance? Let’s shake things up at Milkshake Factory!

PERKS:

-Flexible schedule

-Free food & snacks

-Free uniforms

-Opportunity for advancement

-Training & development

 

Qualifications

WHAT WE ARE LOOKING FOR:

-Leaders, not bosses. Your team wants to work both with and for you.

-Experience and pride in promoting excellent employee culture and guest experience.

-Desire and ability to grow into a General Manager – and more! We’re growing, and so can you!

-Excellent communication skills, we believe in growing through collaboration and strong communication.

-Mentors. We are excited and committed to answering the call for leaders who want to help develop in-store talent!

REQUIREMENTS:

-Demonstrated leadership ability with at least 3 years of experience in a customer-facing sales setting

-Strong track record of creating an amazing customer experience while managing successful retail or restaurant teams, brands, operations, and financials

-Availability to work flexible hours that may include early mornings, evenings, weekends, and/or holidays

-Composure, positivity, flexibility, and time management ability necessary to succeed in a performance-driven retail environment

-Exceptional leadership, communication, operational, problem-solving, organizational, and planning skills

-Ability to plan and prioritize workload

-Knowledge of Microsoft Office

-Ability to lift and/or handle packaged goods and materials up to and including 25lbs

-Possess current ServeSafe Food Protection Manager Certification, or be willing to complete certification within specified timeframe ( we will pay for your training and certification )

Additional Information

Job Location: Middletown, NJ

Salary Range: $18-$22 / hr

Benefits:

-Employee discount

-Paid time off

-Parental leave

How To Apply: Apply here: https://www.indeed.com/job/assistant-general-manager-51a11e385d8ebb03

PK 9/8/2026