Information Technology Help Desk
The Information Technology (IT) IT Help Desk provides centralized technology support to Brookdale Community College for all Information Technology requests and issues. IT Help Desk is available 24x7x365 to assist Current Students, Faculty, Staff, New, Incoming Students, and Future Students.
Contact the IT Help Desk using any one of the following methods:
- Create a Support Ticket: This is the preferred method of contact. Using self-service to open a ticket gives you the flexibility to check on the status and add comments on a ticket. Select the Create a Ticket link below to submit a support ticket. Optionally log in directly Help Desk using your complete Brookdale Email address and NetID password.
- Email: HelpDesk@brookdalecc.edu
- Call 24/7: 732-224-2829: Use for emergency issues that require immediate assistance (866) 767-9512.
NetID: Use this link to review NetID documentation to change/reset your password and look-up your account information.
NetID for Mobile: Use this link to review NetID documentation to update your password on your mobile device.
Wireless Access: Use this link to review wireless access documentation.
Student IT Guide: Use this link to view the Student Information Technology Guide.
Employee IT Guide: Use this link to view the Employee Information Technology Guide.
Configuring Email on Mobile for Office 365: Use this link to set-up Office 365 Email on your mobile devices.
Clearing Saved Passwords in Browsers: Use this link to access instructions for clearing savd passwords in browsers.
Cisco Phones: Use this link to find documentation and support for the Cisco Phone system.
Report Spam or Suspicious Email: Use this link to view instructions on how to report spam or suspicious emails to the email administrator
Office 365 ATP Safe Links: Use this link to view information on Office 365 Advanced Threat Protection Safe Links.
Quarantined Emails: Use this link to view quarantined emails. (Note: Login to Office 365 portal)
Create a Support Ticket: Use this link to review instructions on creating an IT support ticket.
Office 365 Mobile App Download Instructions: Use this link to access documentation on downloading and installing Office 365 Mobile Apps.
Get Microsoft Office on your Personal Devices: Use this link to access documentation on downloading and installing Office Application on your personal devices.
Configure Outlook Client on Your Personal Computer or Laptop: Use this link to access documentation on configuring Outlook Client on your personal laptop or computer.
Using OneDrive to Back-Up Files: Use this link to access documentation on using your Brookdale OneDrive account to back up your files.
VMWare Client Access-On Campus: Use this link to access documentation for using Desktop Virtualization – VMWare Client Access.
VMWare Horizon Client Installation-Student and Faculty: Use this link to access documentation for installing the VMWare Client Desktop Virtualization on a personal laptop or computer.
Ticket Submission Flowchart: View a process overview of an IT Support Ticket submission.
Screen Lock Policy: Overview of the 15-Minute Screen Lock Policy.