IT Help Desk

CREATE A TICKET SEND AN EMAIL CALL 732-224-2829

QUICKLINKS

NetID: Use this link to review NetID documentation to change/reset your password and look-up your account information.

NetID for Mobile: Use this link to review NetID documentation to update your password on your mobile device.

Wireless Access: Use this link to review wireless access documentation.

Student IT Guide: Use this link to view the Student Information Technology Guide.

Employee IT Guide: Use this link to view the Employee Information Technology Guide.

Colleague Password Self Reset: Use this link to reset your Colleague password.

Configuring Email on Mobile for Office 365: Use this link to set-up Office 365 Email on your mobile devices.

Clearing Saved Passwords in Browsers: Use this link to access instructions for clearing savd passwords in browsers.

Zoom Phones: Use this link to find documentation and support for the Zoom Phones.

Report Spam or Suspicious Email: Use this link to view instructions on how to report spam or suspicious emails to the email administrator

Office 365 ATP Safe Links: Use this link to view information on Office 365 Advanced Threat Protection Safe Links.

Quarantined Emails: Use this link to view quarantined emails. (Note: Login to Office 365 portal)

Create a Support Ticket: Use this link to review instructions on creating an IT support ticket.

Office 365 Mobile App Download Instructions: Use this link to access documentation on downloading and installing Office 365 Mobile Apps.

Get Microsoft Office on your Personal Devices: Use this link to access documentation on downloading and installing Office Application on your personal devices.

Configure Outlook Client on Your Personal Computer or Laptop: Use this link to access documentation on configuring Outlook Client on your personal laptop or computer.

Using OneDrive to Back-Up Files: Use this link to access documentation on using your Brookdale OneDrive account to back up your files.

Update Mobile Phone Number for Emergency an Non Emergency Notifications: Use this link to access documentation on using your Brookdale OneDrive account to back up your files.

VMWare Client Access-On Campus: Use this link to access documentation for using Desktop Virtualization – VMWare Client Access.

VMWare Horizon Client Installation-Student and Faculty: Use this link to access documentation for installing the VMWare Client Desktop Virtualization on a personal laptop or computer.

Ticket Submission Flowchart: View a process overview of an IT Support Ticket submission.

Screen Lock Policy: Overview of the 15-Minute Screen Lock Policy.