MyBrookdale

Office of Information Technology

IT Help Desk

The Information Technology (IT) IT Help Desk provides centralized technology support to Brookdale Community College for all Information Technology requests and issues. IT Help Desk is available 24x7x365 to assist Current Students, Faculty, Staff, Future Students, New, and Incoming Students.

Contact the IT Help Desk using any one of the following methods:

  • Create a Support Ticket: Is the preferred method of contact.  Using self-service to open a ticket gives you the flexibility to check on the status and add comments on a ticket. Select the Help Desk icon from the MyBrookdale Quicklaunch to create a support ticket. Log in with your NetID username and password.
  • EmailHelpDesk@brookdalecc.edu
  • Call 24/7: 732-224-2829: Used for emergency issues that require immediate assistance (866) 767-9512.

Resources

Quicklinks

LINK DESCRIPTION
NetID Use this link to review NetID documentation to change/reset your password and look-up your account information.
NetID for Mobile Use this link to review NetID documentation to update your password on your mobile device.
Wireless Access Use this link to review wireless access documentation.
Configuring Email on Mobile for Office 365 Use this link to set-up Office 365 Email on your mobile devices
Cisco Phones Use this link to find documentation and support for the Cisco Phone system
Report Spam or Suspicious Email Use this link to view instructions on how to report spam or suspicious emails to the email administrator
Email Encryption Use this link to view instructions on how to encrypt email messages
Quarantined Emails Use this link to view quarantined email
Create a Support Ticket Use this link to review instructions on creating an IT support ticket
Office 365 Mobile App Download Instructions Use this link to access documentation on downloading and installing Office 365 Mobile Apps
Get Microsoft Office on your Personal Devices Use this link to access documentation on downloading and installing Office Application on your personal devices
Configure Outlook Client on Your Personal Computer or Laptop Use this link to access documentation on configuring Outlook Client on your personal laptop or computer
VMWare Client Access Use this link to access documentation for using Desktop Virtualization – VMWare Client Access
Ticket Submission Flowchart View a process overview of a IT Support Ticket submission

Contact the OIT Help Desk 24/7 | Phone 732-224-2829 | Email | Create a Support Ticket | Report Spam