IT Help Desk

CREATE A TICKET, SEND AN EMAIL, CALL 732-224-2829

QUICKLINKS

NetID: Use this link to review NetID documentation to manage your NetID password.

NetID for Mobile: Use this link to review NetID documentation to update your password on your mobile device.

Self-Register and Set up Microsoft Multifactor Authentication (Staff): Use this link to register and set up MFA for your Brookdale account.

Wireless Access: Use this link to review wireless access documentation.

Student IT Guide: View the Student Information Technology Guide using this link.

Employee IT Guide: View the Employee Information Technology Guide using this link.

Configuring Email on Mobile for Office 365: Use this link to set up Office 365 Email on your mobile devices.

Clearing Saved Passwords in Browsers: Use this link to access instructions for clearing saved passwords in browsers.

Zoom Phones: Use this link to find documentation and support for Zoom Phones.

Report Spam or Suspicious Email: Use this link to view instructions on reporting spam or suspicious emails to the administrator.

Office 365 ATP Safe Links: Use this link to view Office 365 Advanced Threat Protection Safe Links information.

Quarantined Emails: Use this link to view quarantined emails. (Note: Log in to the Office 365 portal)

Create a Support Ticket: Use this link to review instructions on creating an IT support ticket.

Office 365 Mobile App Download Instructions: Use this link to access documentation on downloading and installing Office 365 Mobile Apps.

Get Microsoft Office on your Devices: Use this link to access documentation on downloading and installing Office Applications.

Configure Outlook Client on Your Personal Computer or Laptop: Use this link to access documentation on configuring Outlook Client on your laptop or computer.

Using OneDrive to Back-Up Files: Use this link to access documentation on using your Brookdale OneDrive account to back up your files.

Update Mobile Phone Number for Emergency and Non-Emergency Notifications: Use this link to access documentation on backing up your files using your Brookdale OneDrive account.

VMWare Client Access-On Campus: Use this link to access documentation for using Desktop Virtualization – VMWare Client Access.

VMWare Horizon Client Installation – Student and Faculty: Use this link to access documentation for installing the VMWare Client Desktop Virtualization on a personal laptop or computer.

Ticket Submission Flowchart: View the IT Support Ticket submission process overview.

Screen Lock Policy: Overview of the 15-Minute Screen Lock Policy.