Overview – PC & Mac Support

The Office of Information Technology Rapid Response Team (RRT) is responsible for configuring, imaging. maintaining and supporting, all Brookdale administrative computers, printers and mobile devices distributed to staff and faculty.

Available to

Faculty and Staff

Key Features

  • Knowledgeable trained support technicians
  • On-site software installs, upgrades, and hardware service assistance
  • New computer, printer and mobile device set-up and configuration
  • Fast and effective troubleshooting


If you have an issue or request related to this service, the Brookdale Office of Information Technology’s Help Desk is available 24 hours a day, 7 days a week, 365 days a year.

The IT Help Desk can be reached by any one of the following methods:

Service-Now (SNOW)


Call: (732) 224-2829