PC & MAC Support

Overview – PC & Mac Support

The Office of Information Technology User Services Team is responsible for configuring, imaging, maintaining and supporting, all Brookdale computers, printers, and mobile devices distributed to staff and faculty.

Available to

Faculty and Staff
 

Key Features

• Knowledgeable, trained support technicians
• On-site software installs, upgrades, and hardware service assistance
• New computer, printer and mobile device set-up and configuration
• Fast and effective troubleshooting

Support

If you have an issue or request related to this service, the Brookdale Office of Information Technology’s Help Desk is available 24 hours a day, seven days a week, 365 days a year.

Contact the IT Help Desk using one of the following methods:

• Create a Support Ticket: Using self-service to open a ticket gives you the flexibility to check on the status and add comments on a ticket and is the preferred method.
  • Select the Help Desk icon from the MyBrookdale Quicklaunch to create a support ticket. Log in with your Brookdale email and NetID password.
• E-mail: HelpDesk@brookdalecc.edu
• Call (732) 224-2829: Used for emergency issues that require immediate assistance.