Employee IT Manual

Overview – Employee IT Manual

The Employee IT Manual provides essential information and step-by-step documentation to help Brookdale Community College staff and faculty access and effectively utilize the college’s Information Technology resources.

Available to

Faculty and Staff

Key Features

The manual includes information on:

• Telephone Systems
• PC/Laptop access
• Administrative Applications
• Web Services and Resources
• Network Infrastructure and Resources

Support

Employee IT Handbook(PDF)

If you have an issue or request related to this service, the Brookdale Office of Information Technology’s Help Desk is available 24 hours a day, 7 days a week, 365 days a year.

Contact the IT Help Desk using one of the following methods:

• Create a Support Ticket: Using the Service Now application to open a ticket gives you the flexibility to check the status and add comments on a ticket, which is the preferred method.
  • Log into ServiceNow using your Brookdale email and NetID password to create a support ticket.
• E-mail: HelpDesk@brookdalecc.edu
• Call (732) 224-2829: Used for emergency issues that require immediate assistance.