Zoom Phones

Getting Started Q&A

How do I get started with my new Zoom Phone?
Once your current Brookdale phone number has been ported over and assigned to your new Zoom Phone, you will receive a welcome email from Zoom (from no-reply@zoom.us) stating “You have been assigned a direct number.” In this Zoom Phone welcome email, your current Brookdale phone number will be listed. Immediately once you receive this email, Zoom Phone will allow you to make and receive calls using your current Brookdale phone number from within the Zoom app. Once your current Cisco desk phone has been replaced by OIT with your new Yealink Zoom desk phone, you can begin to make and receive calls as normal.

When will I receive my new Yealink Zoom desk phone?
On the day scheduled for your location (see current Zoom Phone schedule here), OIT will be replacing the current Cisco desk phones with new Yealink Zoom phones. The OIT team will prioritize call center personnel and the College’s main points of contact during the phone handset replacement process.

Can I make and receive calls immediately before OIT places my new Zoom phone on my desk?  Once your Brookdale phone number is moved over to Zoom Phone, the Cisco phone at your desk will no longer be able to make or receive calls. Your new Yealink Zoom phone may not be physically placed at your desk yet; however, you can immediately make and receive phone calls by logging into the Zoom app via the Brookdale portal on your computer or mobile device. This is the same Zoom app that you currently use for Zoom videoconferencing, no new Zoom app is required to use Zoom Phone. For instructions showing how to log into the Zoom app via the Brookdale portal, click here.  If you have not used the Zoom app on your computer or mobile device previously, you can download it here.

What about my voicemail?
Your voicemail will automatically be setup and include a generic message, please use the instructions below to personalize your voicemail message. In order to (1) record your voicemail greeting, (2) view and edit your voicemail pin, (3) learn how to check your voicemail through the Zoom app or (4) use your Yealink Zoom desk phone to listen to voicemail, see the instructions below.

How to view and edit your voicemail pin

  1. Sign into the Brookdale Zoom Portal here.
  2.  In the navigation menu, click Phone, then click Settings.
  3.  Scroll down to the Desk Phone section.
  4.  Click Show or Edit

 

How to change your voicemail greeting

  1. Sign into the Brookdale web portal found here.
  2. In the navigation menu, click Phone, then click Settings.
  3. 3. Click Audio Library under of Greeting & Leave voicemail instruction
  4. Click Add Audio.
  5. 5. Use the text to speech option, record a new greeting or upload an audio file.

 

How to check your voicemail in the Zoom app

  1. In the Zoom app, click the Phone tab .
  2. Click Voicemail.
  3. Locate the voicemail you want to listen to, and press Play

 

How to check your voicemail on your Yealink Zoom desk phone

  1. Press the Voicemail key next to the dial pad.
  2. Enter your PIN Code and press #.

Zoom Phones enable secure voice calls across all supported devices.

To ask questions and talk to our internal Zoom Phone team regarding this project – email us at: zoomphoneteam@brookdalecc.edu.

 

Supplemental Documentation

Training Videos

Features

Log into the Zoom Portal to: