Overview – Computer Labs

The Office of Information Technology is responsible for configuring, maintaining and supporting the seventy-six computer labs, one-hundred-eighty classrooms desktop and laptop stations located, and the Audio Visual equipment at all campus locations.

Key Features

  • Knowledgeable, trained support technicians
  • On-site software installs, upgrades, and hardware service assistance
  • New computer set-up and configuration
  • Fast and efficient troubleshooting of computer problems

Software Ordering Deadlines

Software required for Spring Semester must be ordered by the beginning of November. Software required for all Summer Term, Camps and Fall semester must be ordered by the beginning of April.

Software Procurement Process

The following is an overview of the software procurement process:

1. Identify the software.
2. Complete an E-Req for the purchase.
3. The E-Req is forwarded to OIT for review and approval. It is important that OIT reviews and confirm the compatibility of hardware and software before placing the PR.
4. All software is delivered to the OIT CSR (Central Software Repository)
5. When software is received, OIT contacts the individual who submitted the PR to coordinate an installation date and time.

Software Installation Request

Desktop Support Services will work with Institute Deans and Department Chairs to install software in classrooms and labs for faculty and student use.  Desktop Support Services manages Brookdale’s Software inventory administrative and academic use. Software requests should be sent helpdesk@brookdalecc.edu by the deadlines listed below to ensure that the software is available at the start of a semester:

The request should include the following information:

  1. Name of the software
  2. Location (s) (Building/Room) where the software are to be installed
  3. When the software needs to be installed by
  4. How to obtain the software (Portal/Call to Vendor) etc.
  5. Clear mention of how many seats/licenses are purchased
  6. Agreement Number/License Codes/Vendor Contact/Tech Support Information
  7. Copy of the License or PO showing quantity of the purchase and licensing terms (if available)
  8. Who within the requesting department will validate the post installation functionality of the software

Monthly Lab Update Schedule

PC Labs are regularly updated.  Click here for the Lab Update Schedule. The following software is updated on all PC labs and ETS units:

Applications System & Utilities Browser (versions)
Microsoft Office Suite Windows Update Internet Explorer
Adobe Acrobat Pro Java 32/64 Bit Firefox
Adobe Flash Mcfee (antivirus) Chrome
Adobe Reader VmWare Client

Mac Labs are updated at the end of the semester or on an as needed basis by request. Web browsers, plugins, Adobe Suites, Avid, and any specialized software are updated. To request an update for a particular application or lab, please submit a Help Desk request helpdesk@brookdalecc.edu. Updates will be installed whenever the room is available (classes not in session).

Technology Enhanced Classroom

All Technology Enhanced Classrooms and Labs are supported by Desktop Support Services. Technology Enhanced Classrooms and Labs are equipped with a computer(s) with access and to the Internet and audio and video projection capabilities for large screen display. The teaching station controls the audio and projection system. Faculty can control the AV equipment from the teaching station desktop screen.  Please review the following Technology Enhanced Classroom (you will be required to log into NJVID using your Brookdale NetID user name and password) video for a tutorial on connecting various devices to the projection system and controlling the audio and video outputs.

Virtualized Desktops

Virtual desktops images have been configured for:

  • Computer Science
  • Math
  • Psychology
  • Writing

Each image has department specific software installed for both student and faculty use on and off campus.  Refer to the following documentation for accessing and using the VMware Client in the labs: “Using the VMware Virtual Desktop Client.”  The VMWare Horizon Client software is available for download.

Hardware Standards

Refer to the Hardware Standard Configurations page for details on desktop, laptop, and printer models.

If you have an issue or request related to this service, the Brookdale Office of Information Technology’s Help Desk is available 24 hours a day, 7 days a week, 365 days a year.

The IT Help Desk can be reached by any one of the following methods:

  • Create a Support Ticket: Using self-service to open a ticket gives you the flexibility to check on the status and add comments on a ticket and is the preferred method.
    • Select the Help Desk icon from the MyBrookdale Quicklaunch to create a support ticket. Log in with your NetID username and password.
  • E-mail: HelpDesk@brookdalecc.edu
  • Call (732) 224-2829: Used for emergency issues that require immediate assistance.

Contact the OIT Help Desk 24/7 | Phone 732-224-2829 | Email | Create a Support Ticket | Services & Support