Student Concerns & Complaints

Brookdale Community College recognizes the value of both positive and negative feedback from our most important constituents: our students. The College has various policies and processes for addressing student concerns.

If students encounter a problem on campus that they do not know how to resolve, they should always try to work the problem out by first discussing it with those involved. Dealing with concerns in the most direct and honest fashion should always be the first step toward resolution. Many problems are resolved when a student makes an appointment with a faculty or staff member and calmly and honestly communicates their concerns.

However, if this strategy does not work, or there is a legitimate concern about addressing the involved person(s) directly, please please familiarize yourself with the following resources that may be helpful.

ACADEMIC ISSUES/CONCERNS:

• Grade Appeal Policy: When you have a concern about an assigned final course grade
• Academic Integrity Code: When you have been accused of an alleged academic integrity violation

ONE-STOP ISSUES/CONCERNS:

• Tuition/Fee Refunds: When you have extenuating circumstances that caused you to miss the add/drop deadline
• Medical/Military Service Refunds: When you have a diagnosed medical condition or active military service orders that caused you to miss class(es)
• Academic Standing: Outlines your options when your academic progress does not meet the minimum requirements of the College
• Financial Aid Satisfactory Academic Progress: Outlines your options when your academic progress does not meet minimum requirements for continued federal financial aid.

PERSONAL CONCERNS:

• Discrimination Complaint Procedure: When you believe that a member(s) of the College community has/have discriminated against you based on your real or perceived membership in a protected group
• Student Code of Conduct: When you believe you are the victim of another student’s actions OR you have been accused of an alleged code of conduct violation
• Procedures for Preventing and Responding to Domestic Violence, Dating Violence, Sexual Assault and Stalking: When you believe that you have been the victim of sexual misconduct
• Brookdale Police: When you have a concern about safety and security or criminal activity on campus

If you did not see a resource above that you feel will help resolve your concern, please also read the College Catalog or Student Handbook for other options.  If you still believe you need assistance regarding your issue, please contact Christopher Jeune, Executive Director of Student Services, who can provide assistance with a potential resolution.