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Need to update your password on your mobile device? Review the steps below.

Every time you change your Brookdale NetID password, you should update that password (for email and wireless) on all your mobile devices as soon as possible.

IMPORTANT: When you change your Brookdale password, be sure to update it on all devices (mobile phones, laptops, tablets, etc.) that are set to automatically connect to Brookdale services, such as Wi-Fi or email. If you don’t, those devices will keep trying to connect using the old password, resulting in multiple failed login attempts. That can lock your account, cutting off your access to important systems until it’s manually reset.

As soon as you change your password, update it on:

Instructions by Device
(Note: Instructions may vary depending upon device, make, model, and operating system)

iPhone and iPadiOS Icon


How to reconnect to Brookdale Secure Wi-Fi with a new password

  1. From the Home screen, tap Settings.
  2. Wi-Fi at the top.
  3. Find your current network and tap “Forget This Network.”
  4. Confirm by tapping Forget.
  5. Go back to the Wi-Fi screen.
  6. Select Brookdale Secure from the list of networks.

<li>Enter your new NetID password.

 

If it doesn’t connect right away, try toggling Wi-Fi off and on once, then reconnect.

Update Your Brookdale NetID Password

After changing your NetID password, you’ll need to update it on any apps that use your Brookdale email.

If you use the Microsoft Outlook mobile app:

  1. You should automatically receive a prompt asking you to update your password.
  2. Follow the on-screen instructions to enter your new NetID password.
  3. Once updated, your email should sync normally again.

Brookdale OIT recommends using the Outlook mobile app for the most reliable experience.

If you use your device’s built-in Mail app or another email app:

  1. Open your email app.
  2. Go to Settings or Account Settings.
  3. Locate your Brookdale email account.
  4. Update the password field with your new NetID password.
  5. Save the changes.

Android DevicesAndroid Icon


Update your  Brookdale Secure Wi-Fi NetID Password

  1. From the Home screen, open Settings.
  2. Depending on your device, tap:
    • Connections, or
    • Network & Internet, or
    • Wireless & Networks
  3. Tap Wi-Fi.
  4. Select Brookdale Secure.
  5. Tap Forget (usually at the bottom or under advanced options).
  6. Turn Wi-Fi off and back on (recommended).
  7. Tap Brookdale Secure again from the available networks.
  8. Enter your new NetID password.
  9. Tap Join or Connect.
  10. If prompted, enter your Brookdale username as well.

Update your Brookdale NetID Password

After changing your NetID password, make sure to update it in any apps you use for Brookdale email.

If you use the Microsoft Outlook mobile app on Android:

  1. You should see a prompt asking you to update your password.
  2. Tap the prompt and follow the on-screen instructions.
  3. Enter your new NetID password when prompted.
  4. Your email should resume syncing once updated.

Brookdale OIT recommends using the Outlook app for the best compatibility.

If you use the built-in Email app or another mail app:

  1. Open your email app.
  2. Go to Settings or Account Settings.
  3. Select your Brookdale email account.
  4. Update the password field with your new NetID password.
  5. Save your changes.