MyBrookdale

Office of Information Technology

FAQ's

Find answers to frequently asked questions concerning Brookdale’s Information Technology resources.

Account Information and NetID

What is MyBrookdale NetID?

MyBrookdale NetID is the password management tool that allows you to change, reset, or recover your password.

You can access NetID using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu from any page within the Brookdale website.
  2. Select the NetID from the Quicklaunch drop down menu.

What is my NetID user name and password?

Your NetID is a user name and password you can use for everything you do online with Brookdale. Your initial default password is pre-assigned by our system. You can look up your user name and default password using NetID password management tool.

You can access NetID using the MyBrookdale link located on the top navigation menu of the Brookdale website

Click the MyBrookdale link located on the top navigation menu from any page within the Brookdale website.

  1. Select the NetID from the Quicklaunch drop down menu.
  2. Select Look – up Account.
  3. Enter your last name and social security number or 7-digit Student/Employee Brookdale ID.
  4. Click Next.

If your LAST NAME and SOCIAL SECURITY NUMBER or BROOKDALE ID are found in the Colleague System, then the following information is displayed; User name, Default password, Brookdale email address and Brookdale ID.

Click here for NetID documentation

What if I don’t have a NetID user name?

If you cannot find your user name using the Net ID lookup tool it is likely you have not been added to our system. Please contact Admissions Office at (732) 224-2375

How do I change my password?

Use NetID Password Management system to change your password.

You can access NetID using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu from any page within the Brookdale website.
  2. Select the Change Password link

IMPORTANT:  You must know your current password to change your password.  If you do not know your current password, select the Reset Password link.  You will be asked to enter in your Brookdale 7-digit ID or your Social Security number to reset your password.

Click here for NetID documentation.

What do I do if I forgot my password?

Use NetID system reset your password.

You can access NetID using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu from any page within the Brookdale website.
  2. Select the NetID from the Quicklaunch drop down menu.
  3. Select Reset Password.
  4. Enter your last name and social security number or 7-digit Student/Employee Brookdale ID.
  5. Click Next.
  6. Enter your new password twice. Be sure to review the password requirements.

NOTE: Please allow up to 15 minutes for the password change to take effect before attempting to access any applications from the Quicklaunch navigation.

What do I do if I don’t remember my password?

Use NetID system reset your password.

You can access NetID using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu from any page within the Brookdale website.
  2. Select the NetID from the Quicklaunch drop down menu.
  3. Select Reset Password.
  4. Enter your last name and social security number or 7-digit Student/Employee Brookdale ID.
  5. Click Next.
  6. Enter your new password twice. Be sure to review the password requirements.

Click here for NetID documentation.

Will my login ever change?

Your user name will never change, but you will be required to change your password. Use the NetID password management application to change your password as per Brookdale’s password policy.

Can I change my NetID password in WebAdvisor, Canvas, or Office 365?

No. You cannot change your password in WebAdvisor, Canvas or Office 365. Usernames and passwords are managed by NetID password management system (https://netid.brookdalecc.edu). You can access NetID from the MyBrookdale link located on the top navigation of the Brookdale website.

Canvas

What is Canvas?

Canvas is the online learning management system used by Brookdale Community College to provide distance learning and enhance learning experience.

You can access Canvas using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu from any page within the Brookdale website.
  2. Select Canvas from the Quicklaunch drop down menu.
  3. Enter your NetID user name and password.

For more information regarding Canvas, please contact your instructor.

What do I do if I do not see my course in Canvas?

All courses may not use Canvas. Please confirm with your instructor to see if he or she is using Canvas.  If you do not see your registered course after logging into Canvas and have been instructed by your , please contact Registration at (732) 224-2944 immediately.

Can I change my password in Canvas?

No. You cannot change your password in Canvas. Usernames and passwords are managed by NetID password management system (https://netid.brookdalecc.edu). You can access NetID from the MyBrookdale link located on the top navigation of the Brookdale website.

Email (Employees and Students)

What are some of the new features in the Outlook Client Web Application (OWA)?

  • Consistent interface among browser platforms. Regardless of the web browser you use, the Outlook Web App will have a consistent look and feel and similar tools and options.
  • The email subject line is larger and more prominent, and messages in the reading pane are now indented for easier reading.
  • Calendar buttons are more prominent and make creating a new meeting request straightforward and navigation of your calendar simpler.
  • Several new tools such as message pinning (which keeps important messages at the top) and Sweep, for automated email management, one-click Archive, a dedicated Undo button make managing your email easier.
  • An improved single line view and a more immersive reading pane for improved readability.
  • OWA adds the ability to propose a new meeting time as an attendee by enabling invitees the ability to see when others are free and propose an alternative time to the meeting.
  • Inline compose allows you to reply to and forward messages in the reading pane. You still have the option to open your response in a new window.
  • Drag and drop to add an attachment. In some browsers, you’ll be able to add an attachment to a message by dragging it from the desktop to the message form.
  • Find drafts quickly. You don’t have to go to your drafts folder or open a conversation to find your drafts. Conversations that you have started a new message in will be clearly marked in the list view.
  • Refine search results with a click. You can quickly refine your search results by selecting an option to change the folders included in the search and the time period searched.

What browsers are supported in Office 365?

Most commonly used web browsers such as, Internet Explorer (Edge for Windows 10), Firefox, Chrome, and Safari will work well with Outlook Web App (OWA). It is recommended that you update your browser to the most current version.

How do I access my student Office 365 email?

You can access the new Office 365 Outlook Web App Email from the MyBrookdale link located on the Brookdale website.  Select the Office 365 icon and enter your complete email address and NetID password.  Click on the Mail icon from the landing page. The new Outlook Web App (OWA) has a new interface with some enhanced features. For a detailed overview of the new OWA interface, view the Office 365 Training Resources.

How do I access my Brookdale email from the web?

You can access the new Office 365 Outlook Web App Email from the MyBrookdale link located on the Brookdale website.  Select the Office 365 icon and enter your complete email address and NetID password.  Click on the Mail icon from the landing page. The new Outlook Web App (OWA) has a new interface with some enhanced features. For a detailed overview of the new OWA interface, view the Office 365 Training Resources.

When I use Firefox, Chrome or Safari can I view my Outlook calendar?

Yes, you can use any major browser to view your Outlook calendar from the Office 365 portal.

Will the same email information be accessible from Outlook Web Access (OWA)?

Yes, all incoming emails will appear in either version of Outlook email. Once you read a message, it will appear as Read in either version.

What are the limits to sending and receiving emails?

Message limits across Office 365 options vary. Outlook Client for windows messages are limited to 150MB. Any message or any message with attachments that exceeds 150MB will not be delivered. Outlook Web Access messages are limited to 35MB. Any message or any message with attachments that exceeds 35MB will not be delivered.

How can I view emails that have been Quarantined?

Emails that are marked as spam/scam by Microsoft will be quarantined in the 365 cloud and will not be delivered to user’s mailboxes. You will receive an automated weekly report of quarantined emails for review (see screenshot below). You can then review the quarantined emails and can release any particular email for delivery to your inbox, or, report a message “not as junk” to Microsoft for further analyzation.  If you would like to view emails which have been quarantined, you may do so by logging into your Office 365 account suing the following link: https://admin.protection.outlook.com/quarantine.  You will be presented the same 365 login page. Proceed with the login process (enter your complete email address and NetID password) and you should be able to see the quarantined messages anytime.

What is “Clutter” and why is it in my Email?

Once you are migrated, you will see a “Clutter” folder in your email. Clutter is an email filtering option available in Office 365. It is similar to an anti-spam filter as it moves less important email into a ‘Clutter’ folder where they can be ignored or reviewed later. Clutter learns from your actions to determine the messages you are likely to ignore. As less important messages arrive, they are automatically moved to the Clutter folder. Most of the mail going into the folder should be bulk mail and messages from mailing lists. However, you should to periodically check the Clutter folder to see if any relevant emails were moved there. For additional information on Clutter, refer to the following Microsoft Article, Use Clutter to sort low priority message.

Why am I receiving a Weekly Report of Quarantined Emails from Microsoft?

A new feature in 365 called Quarantine is being used to mitigate phishing/spamming e-mail issues. Emails that are determined as spam/scam by Microsoft will be quarantined in the 365 cloud and will not be delivered to user’s mailboxes. You will receive an automated weekly report of quarantined emails for review. You can then review the quarantined emails and can release any particular email for delivery to your inbox, or, report a message “not as junk” to Microsoft for further analyzation.   You can learn more about quarantine at https://technet.microsoft.com/en-us/library/dn683870%28v=exchg.150%29.aspx

Is the connection between my computer and the Microsoft Cloud server be secure?

Yes. The email connection types (Exchange, IMAP, and SMTP) all support SSL encryption to secure your connection, and the web mail client uses https to secure your connection. Your username and password are encrypted for security as well.

Can PC and Mac users share Outlook calendars?

Yes, you will be able to share Outlook calendars between Mac and PC users.

Can I get my Brookdale email on my smartphone/tablet?

Yes, refer to the following documentation – Configuring Email on Mobile for Office 365

How do I update my Brookdale Office 365 password on my mobile device?

Please note, you must update your password on your mobile device every time you change your Brookdale NetID password. Follow the steps outlined below.

Samsung/Android

  • Tap the Mail application used to access your Brookdale Office 365 Email
  • Tap the Menu button and select Settings
  • Tap Manage Accounts and tap your Brookdale Office 365 Email account
  • Tap Password to edit your password
  • Enter your Brookdale NetID password in the “Password” field and tap OK

iPhone/iPad

  • Tap the Settings icon
  • Tap on Mail, Contacts, Calendars.
  • Tap on your Brookdale Office 365 Account
  • Tap on Account
  • Tap Password to edit your password
  • Enter your Brookdale NetID password in the “Password” field and tap OK

Office 365

What is the Office 365 Portal?

As part of the migration to Office 365 Brookdale, employees now have access to the new Microsoft’s Office 365 Web Portal. The portal includes web-based access to your email, calendar, contacts, tasks, OneDrive account, Microsoft Office Web Applications (similar to Google Apps) and several new applications.

How do I access the Brookdale Office 365 Portal?

You can access the Office 365 Online applications by using the following URL: http://portal.office.com. Enter your complete email address and your NetID password (If prompted with an option, choose “School” or “Work” account). You will be automatically redirected to the Brookdale Office 365 Portal Landing page.

What are Word, Excel, PowerPoint and OneNote Online?

Word, Excel, PowerPoint and OneNote Online (Office Online) are web applications that run in your browser. They are the lightweight versions the desktop applications installed in your Microsoft Office 2013. These applications run on everything, all platforms PCs, Mac, Chromebooks, iPads and Android tablets. They do not require any special plug-in and works in any popular browser, including Firefox, Chrome, and Safari — not just Internet Explorer. Office Online saves your documents to your Microsoft OneDrive –Brookdale Community College online storage. For additional information. To learn more, see Get Started at Office.com.

What is the difference between Microsoft Office 2013 and the Microsoft Web Applications found on the Office 365 portal?

Currently Microsoft Office 2013 productivity software (including Word, PowerPoint, Excel, Outlook, Access, Publisher and OneNote) is installed on your Brookdale issued desktop or laptop computer. You will continue to use those applications to access your email and to create and edit documents.

Office 365 includes a service that provides the ability to create and edit documents online via a web browser, using the Microsoft web based Applications (Word, Excel, PowerPoint, and OneNote). You can use these lightweight web based applications when you are working on a computer or laptop that does not have Microsoft Office installed. For information pertaining to the types of files that can be used with Web Apps, please visit the Office Web App File Support page.

What is the difference between using a document in the browser, Word Online and Word Desktop version?

Microsoft Word Online lets you make basic edits and formatting changes to your document in a web browser, “Word Online”. For more advanced features, use Word Online’s Open in Word command. When you save the document in Word, it is saved backed to the location from where you opened it in Word Online. The document you open in Word Online is the same as the document you open in the Word desktop app, but some features work differently in the two environments. Refer to the following Microsoft Support Article for detailed differences between Word Online and Work Desktop Client: Difference Between Using A Document in the Browser and Word.

How can I collaborate using the Office Online Applications?

When you store and share files in your OneDrive – Brookdale Community College and then access them using the Office Online you can collaborate with other people with real-time editing that allows multiple people to edit the same file simultaneously. For detailed documentation on Coauthoring documents using Office Online applications refer to the following Microsoft Support Article Coauthor Documents Anywhere.

What is included in the Office 365 Mobile Apps?

Office Mobile apps are touch-friendly applications that provide simple but powerful mobile features, are optimized for touch and mobile use, and are built for viewing and light editing from your mobile device. They include Word, Excel, and PowerPoint.

For example, if you are at a meeting or away from your office and need to make quick updates to a presentation or document, you can use the mobile apps on your phone or tablet to quickly perform the tasks. You can download the Office 365 mobile apps for Word, Excel, and PowerPoint from the Office 365 Portal. For complete download details and instructions, please review the following documentation, Office 365 Mobile App Download Instructions.

Where can I find training for Office 365

For self-training documentation and resources, please refer to the Office 365 Training Resources page.

OneCard

Click here for a complete listing of  OneCard FAQs

OneDrive

What is OneDrive?

As part of Brookdale’s Microsoft Office 365 license agreement, Brookdale employees have access to a OneDrive cloud storage account for business. Employees can use their OneDrive for Business account to store work-related files that can be accessed from any Internet-connected computer and mobile devices and share those files with others.

Can I access my OneDrive from the web?

Yes, you can access your OneDrive account from the MyBrookdale link located on the Brookdale website. Select the Office 365 icon. Enter your complete email address and NetID password. Click the OneDrive icon from the portal landing page.

How can I collaborate using the Office Online Applications?

When you store and share files in your OneDrive – Brookdale Community College and then access them using the Office Online you can collaborate with other people with real-time editing that allows multiple people to edit the same file simultaneously.

What’s the difference between OneDrive for Business that comes with my Office 365 and the consumer (personal) version of OneDrive?

OneDrive for Business (shown as OneDrive – Brookdale Community College) is the cloud storage feature which is part of the Brookdale Office 365 Enterprise subscription. This 1 TB of additional storage is linked directly to an individual Brookdale user account and is managed by the Brookdale Office 365 administrator. When you sign-in to Office 365 using your Brookdale email address and NetID password, you are able to access your OneDrive – Brookdale Community College account. As long as you are employed at Brookdale, you will continue to have access. Therefore, this account should be used to store work-related files only.

You may sign-up and access a consumer (personal) OneDrive storage account which is provided free to ANY consumer by Microsoft. This free Microsoft OneDrive account is separate from the OneDrive for Business account. It is NOT centrally managed by the Brookdale Office 365 Administrator and is NOT accessed using your Brookdale credentials. To create a consumer OneDrive account for personal use, go directly to the OneDrive website, select the Sign-up link, then the OneDrive link.

In the OneDrive – Brookdale Community College account, some file types are prohibited from uploading, and certain characters cannot be used in a file name. In addition, there are significant limits on the number and size of files you can sync. OneDrive for Business allows a total of up to 20,000 items (folders and files), seriously limiting the amount of data you can store. The maximum size of a file synced via OneDrive for Business is 2 GB. Read the full list of limits on this Microsoft support page.

I have several storage options when I save a file from an Office application. Which location should I use?

When you save a file from Word, Excel, PowerPoint, Access, etc. You will see many location options. The following list provides overview of each and general guidelines for using each option:

  • Sites – Brookdale Community College – Disregard this options -Currently not an available location to store files.
  • OneDrive – Brookdale Community College – 1TB of cloud storage
    • Store work related files stored here.
    • Accessible from any device on or off campus, including mobile devices.
    • Files and folders can be shared with others at Brookdale. Great for collaboration.
    • IMPORTANT: Accessible as long as you are employed at Brookdale or an actively enrolled Brookdale student.
    • Do not store or share documents that contain PII information.
    • Refer to following Microsoft OneDrive for Business Overview for features and functions.
  • OneDrive Personal cloud storage – Created as a free separate OneDrive account.
    • Personal files stored here.
    • Accessible from any device on or off campus, including mobile devices.
    • NOT associated with your Brookdale Office 365 account.
  • Computer (My Documents and Shared Network Drives)
    • Used to store files locally on your Brookdale desktop or laptop or any Shared Network drive(s) to which you have access.
    • Upgrading to Office 365 does NOT impact these devices and how they are used. Continue to create and manage files & folders here as you have done previously.

Synchronizing my files using OneDrive?

Synchronization (or sync) allows you to designate your OneDrive- Brookdale Community College folders to be replicated on your local computer or mobile device. Once you establish sync, you can change a file in OneDrive and the local copy of the file is updated automatically. Likewise, when you change a local file, it is updated in OneDrive.

For Microsoft information on how to set up sync, see Sync a library to your computer.

Can I upload files from my Brookdale One Drive to Canvas?

As part of your Brookdale Office 365 subscription  you get 1 TB of free storage in the cloud to store your files and photos, sync across all your computers, and even edit and collaborate on Office documents. This cloud storage is OneDrive for Business (will appear as OneDrive – Brookdale Community College).  You can use your OneDrive for Business account to store and upload assignments, files and folders into courses that use Canvas.

Follow the instructions outlined in the document below for uploading files from your OneDrive for Business to Canvas.
Canvas and OneDrive for Business

SchoolDude

What is SchoolDude?

SchoolDude is the online ticketing system for all maintenance and facilities requests such as furniture move, garbage pickup, light-bulb replacement, etc.

You can access SchoolDude from the Faculty & Staff (http://www.brookdalecc.edu/faculty-staff/) tab from the Brookdale website.

If this is an emergency, please call the Utilities Plant at extension 4444 (on campus) or (732) 224-2297 (off campus).

What email address do I use to access SchoolDude?

Please use your Brookdale Community College email address when accessing this system

What is the Password for SchoolDude?

The  password is”facilities”.

If this is an emergency, please call the Utilities Plant at extension 4444 (on campus) or (732) 224-2297 (off campus).

ServiceNow

What is ServiceNow?

ServiceNow is the IT Help Desk ticketing system for submitting requests and reporting incidents.

You can access ServiceNow via:

  1. Click the MyBrookdale link located on the top navigation menu from any page within the Brookdale website.
  2. Select the Help Desk icon from the Quicklaunch drop down menu.

Directly from the following link https://ellucian.service-now.com

What email address and password do I use to access ServiceNow?

Please use your Brookdale Community College email address and NetID password to log into ServiceNow.

Can I change my password through Service-Now?

No. You must go to MyBrookdale NetID (https://netid.brookdalecc.edu) to change your password. You can also access NetID from the MyBrookdale link located on the top navigation of the Brookdale website.

Telecommunications

Click here for telephone Cisco user guides.

Telephone Diagrams

For a complete reference on how your telephone operates go to the Cisco IP Telephone 7800 Series, refer to the following Quick Reference Guide.

How do I setup my Voicemail?

From your telephone, pick up your receiver and press the voicemail button.

  1. Enter the temporary passcode (07738). The Unity system will prompt you to:
    • Record your name
    • Record a greeting
  2. Set a new password (a minimum of 4-digits)
  3. Once you have completed all the prompts, your voicemail box is ready to receive messages

How do I transfer a call to another person?

  1. From a call that is not on hold, press Transfer.
  2. Enter the other person’s phone number.
  3. Press Transfer again.

How do I forward my calls to another number?

  1. Select a line and press Forward all.
  2. Dial the number that you want to forward to, or press Voicemail.
  3. When you return, press Forward off.

How do I change the ringtone?

  1. Press Applications.
  2. Select Preferences > Ringtone.
  3. Select a line.
  4. Scroll through the list of ringtones and press Play to hear a sample.
  5. Press Set and Apply to save a selection

How do I transfer a call to voice messaging system?

Press Divert.

How do I use my phone to answer a call that is ringing elsewhere?

Click an available line button and PickUp. The call now rings on your line.

How do I put calls on hold?

Press Hold to place a call on hold. To resume the call, highlight it and press Resume.

When you put a call on hold, the Hold icon appears on the right in the call information area and the corresponding line button flashes green. When you place a call on hold with a shared line, the line button flashes green and the phone displays the Local Hold icon. When another phone places a call on hold, the line button flashes red and the phone displays the Remote Hold icon .

How do I dial from a corporate directory?

  1. Choose Corporate Directory
  2. Enter a name and press Search.
  3. Highlight a listing and go off-hook

How do I dial from a Personal Address Book (PAB)?

Choose > Personal Directory to sign in. Choose Personal Address Book and search for a listing.

How do I park a call?

During a call, click Park. This prompts IP Communicator to store the call. Note the call park number displayed on the phone screen and hang up.

How do I retrieve a parked call?

Enter the call park number from any Cisco IP Communicator or IP Phone in your network to connect to the call.>

How do I mute a call?

Press Mute.

How do I transfer two calls to connect with each other, without staying on the line?

  1. Scroll to highlight any call on the line.
  2. Press
  3. Scroll to highlight the second call and press Select.
  4. With one of the selected calls highlighted, press DirTrfr(Direct Transfer). The two calls connect to each other and drop you from the call.

How do I create a conference call?

  1. From a connected call, press Conference.
  2. Enter the participant’s phone number.
  3. Wait for the call to connect.
  4. Press Conferenceagain to add the participant to your call.
  5. Repeat these steps to add additional participants.

TutorTrac

What is TutorTrac?

TutorTrac is the online scheduling system for Writing Lab.

You can access TutorTrac using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu from any page within the Brookdale website.
  2. Select TutorTrac from the Quicklaunch drop down menu.
  3. Enter your NetID username and password to log in.

Why can’t I access TutorTrac?

If you are not able to log into TutorTrac, please contact the Writing Lab at (732) 224-2941.

Desktop Virtualization

What is Desktop Virtualization?

Desktop Virtualization is software technology that separates the desktop environment and associated applications from the physical device, the computer, which is used to access the desktop and applications. A virtual desktop can be accessed from any computer which has the Virtual Desktop Client installed.

How do I access a Virtalized Desktop?

The Virtual Desktop Client can be accessed by clicking on the VMware Horizon icon located on the student workstations in designated labs on campus  that support Desktop Virtualization. Virtualized desktop images include profile for Computer Science, Psychology, and Writing.

Can I access the Virtualization Desktops off Campus?

Yes. Refer to the following documentation for accessing the Virtualized Desktop (VMWare) off campus https://www.brookdalecc.edu/documents/oit/vmwareaccess.pdf

WebAdvisor

What is WebAdvisor?

WebAdvisor is the web-based information system for students, faculty, and staff at Brookdale. The site provides students with access to their academic, financial, and biographic records as well as the ability to search and register for classes, view class schedules, final grades, and evaluate progress toward their degree; it provides faculty with class roster information; and provides staff with access to HR/Payroll information and to submit leave requests.

How do I access WebAdvisor?

You can access WebAdvisor using the MyBrookdale link located on the top navigation menu of the Brookdale website

  1. Click the MyBrookdale link located on the top navigation menu from any page within the Brookdale website.
  2. Select the WebAdvisor from the Quicklaunch drop down menu.
  3. Enter your NetID user name and password.

WebAdvisor is governed by Brookdale’s Computer Resources, Network and Facilities Use Regulation.

Can I change my password in WebAdvisor?

No. You cannot change your password in WebAdvisor. Usernames and passwords are managed by NetID password management system (https://netid.brookdalecc.edu). You can access NetID from the MyBrookdale link located on the top navigation of the Brookdale website.

Web Browsers

Supported Browsers

Many of Brookdale’s Information Technology Resources are accessed using a web browser. Below is a list of approved web browsers and the oldest supported version for each browser. It is recommended that you use the most recent version of the browser of your choice. If you have an out of date or unsupported browser, you will need to download either a compatible version of your current browser or a compatible browser. Click on the icon to download the most recent version of the browser.

IE 9 + JavaScript Enabled
(Note: ImageNow
Firefox 17 + JavaScript Enabled Chrome 22 + JavaScript Enabled Safari 6 + JavaScript Enabled

How do I clear my browser cache?

Web browsers are designed to download web pages and store them locally on your computer’s hard drive in an area called “cache” to speed up web browsing. The cache specific details about the web page (images, layout, links, etc.). Typically these items are stored in the Temporary Internet Files folder and are part of the browser history.

When you visit the same page for the second time, the browser speeds up display time by loading the page locally from cache instead of downloading everything again. This sometimes results in less than current versions of web pages being displayed.

Periodically clear the cache to allow your browser to function more efficiently. If you believe that you have a less than the current version of a page or if the web page is not displaying correctly, please see the following steps listed below to clear the cache in your browser.

What types of information is included in the browser history?

The browser history contains the following information:

Browsing & Download History: Browsing history is the list of sites you’ve visited that are shown in the History menu. Download history is the list of files you’ve downloaded that are displayed in the Downloads window.

Form & Search Bar History: Form history includes the items you’ve entered into web page forms for Form autocomplete. Search Bar history includes items you’ve entered into the each bar.

Cookies: Cookies store information about websites you visit, such as site preferences or login status. Cookies can also be used by third parties to track you across sites.

Cache: The cache stores temporary files, such as web pages and other online media, that are downloaded from the Internet to speed up loading of pages and sites you’ve already seen.

Site Preferences: Site-specific preferences, including the saved zoom level for sites, character encoding, and the permissions for sites (like pop-up blocker exceptions) described in the Page Info window.

Should I delete my browser history?

When you browse the web, the web browser keeps a record of the sites you have visited and actions taken on that site. The browser history records the website addresses, temporary Internet files, cookies, and information that you have entered in certain websites—such as your name and address. Cookies are tiny data files that store information about your custom website settings

This compilation of data may include a significant amount of personal information about you. The data includes websites addresses, viewing preferences and personal information such as passwords and your name (note: if you have selected the option the remember those items).

Hackers and viruses can access your browsing history obtain valuable information from it if they get access to your computer. Companies can also use such information to track your online habits to create focused advertisements for you.

You don’t have to delete your history if you don’t want to, but experts recommend that you delete your history any time you use a public computer. If you don’t, whoever uses the computer after you can see exactly where you have been, as well as possible personal information.

How do I prevent the message about Secure/Non-Secure Items from appearing?

Since this is a browser setting, not a web server setting, it has to be turned off by the user.  For information on how to manage Secure/Non-Secure items. Please refer to the detailed instructions below:

Internet Explorer

  1. Open Internet Explorer from the Desktop
  2. Click on Tools and select Internet Options
  3. In Internet Options window, click on Security Tab
  4. Select Internet Zone and Click on Custom level
  5. In security Settings-Internet Zone window, select Miscellaneous
  6. Under miscellaneous, Enable the option which states “Display mixed content.”
  7. Click on Ok and Apply

Firefox

  1. At the top of the page, to the left of the address bar, click the shield icon
  2. In the pop-up window that appears, click the down arrow next to “Keep Blocking”, and select Disable Protection on This Page.
  3. The page will refresh and display any mixed content. The shield icon will be replaced with a warning symbol to indicate that the page is displaying both secure and non-secure items.

Chrome

  1. Click the shield icon on the right side of the address bar
  2. In the icon dialog box, click Load anyway.
  3. The page will refresh and display any mixed content.
  4. The URL in the address bar will show https crossed out to indicate that the page is displaying both secure and non-secure items.

What is Desktop Virtualization?

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Is the wireless network available in all areas?

Wireless access is available on all campuses and in all buildings.

Wireless Access

Is wireless access available in all buildings?

Access to Brookdale’s wireless network is available in all buildings and on all campuses.

I see three wireless networks, which should I choose?

Brookdale Wireless Network supports three authentication and connection methods; Brookdale Secure, Brookdale Open and Brookdale Guest.

Brookdale Secure: Is the preferred method for Students, Faculty, and Staff.  Brookdale secure provides encrypted connectivity. Login in once with your NetID username and password, the connection will remain available to you while you are on any Brookdale campus.   For Faculty and Staff Brookdale Secure provides secure encrypted access to networked printers, file shares and administrative applications such as Entrinsik Informer and Image Now. Colleague is not accessible via any wireless connection.

Brookdale Open is for secure Internet access only. Sponsored  Brookdale Guests are required to pre-register before gaining access the Brookdale-Open. Please contact the OIT Helpdesk at 732-224-2829 for registration information.

Brookdale Guest is available in the Student Life Center and Collins Arena on the Lincroft Campus for Self-Registering Guests. It is not available to Brookdale Students, Faculty, or Staff.

For instructions on connecting to any of the three wireless networks, please refer to the following documentation: Connecting to Brookdale’s Wireless Network

Contact the OIT Help Desk 24/7 | Phone 732-224-2829 | Email | Create a Support Ticket | Services & Support