NetID & Password Management Documentation

First-time Users must change their initial password before accessing Brookdale Common Sign-On Applications from the MyBrookdale QuickLaunch menu. Review the following page for detailed instructions: First-Time User Guide.

IMPORTANT: New Brookdale Employees must set up Multifactor Authentication after completing the First-time User setup.

1. Go to https://mysignins.microsoft.com/security-info/password/change

(Note: If you are already logged in to any common sign-on application from the MyBrookdale link, you may skip to step 7)

2. Enter your Brookdale NetID (complete Brookdale email address) and click Next.

3. Enter your current password and click Sign in.

4. If prompted to “Stay Signed in?” Select No

5. Approve the sign-in request
(NOTE: You may receive a notification on your mobile device or personal email if you selected a different method when you enrolled in the Brookdale NetID Self-Service Password Management tool.)

6. If prompted to “Stay Signed in?” Select No

7. Enter your new password
Requirements
Minimum eight characters
CANNOT contain any part of your name
CANNOT be a password you used in the past
MUST meet at least 3 of the 4 following criteria: an uppercase letter, lower case letter,   number, and special characters ( ! @ # $ % ^ & )

8. Success! Click Done.

To use the Brookdale NetID Self-Service Password Reset tool, you must first enroll in the Brookdale NetID Self-Service Password Management Tool.

If you have not enrolled, please review the instructions for “Set-up Brookdale Self-Service NetID Password Management”  in the section below.

To reset a forgotten password:

1. Go to https://passwordreset.microsoftonline.com/?whr=brookdalecc.edu

2. Enter your complete Brookdale email address and the captcha code

3. Select the “I forgot my password” radio button and complete the onscreen instructions to reset your Brookdale NetID password.

 Requirements
Minimum eight characters
CANNOT contain any part of your name
CANNOT be a password you used in the past
MUST meet at least 3 of the 4 following criteria: an uppercase letter, lower case letter,   number, and special characters ( ! @ # $ % ^ & )

Brookdale is making it easier for you to manage your Brookdale NetID password. To use the Brookdale NetID Self-Service Password Reset tool, you must first register for the service. Please note that you must know your current Brookdale NetID username and password to enroll in this service. If you do not know your Brookdale NetID username or your password is no longer valid, please call the  Help Desk at 732-224-2829

How to Register for Brookdale Self-Service Password Reset (SSPR) using the Authenticator App (preferred Method)

1. Download the Microsoft Authenticator App from the App Stores (Google Play or App Store).

2. Log into any of the common sign-on Applications from MyBrookdale (i.e., Self Service, Email & Apps)

3. Select the Next link from the Keep Your Account Secure screen.

4.  Follow the steps on the screen and select Next

5.  Scan the QR code with your Microsoft Authenticator app on your phone.  Select Next.

6. Enter the code on the screen into your Microsoft Authenticator app.

7. Once approved, select Done.  Congratulations, you have successfully set up your Brookdale NetID Self-Service Password Reset.

How to Register for Brookdale Self-Service Password Reset (SSPR) using a personal Email or Phone Number:

1.  Go to the MyBrookdale link and select the Self-Service link from the menu

2. Select the “I want to set up a different method” link from the Keep your account secure screen.

3.  Select the Method you would like to use.  It is recommended that you use the Authenticator app on your mobile device.  If you prefer NOT to use the app, continue to the next steps below.  Otherwise, follow the instructions above to download and install the Authenticator App on your Mobile device.

4. Choose your preferred Method and select Confirm.
IMPORTANT: If you choose the email method, you must use a personal email that you can access, NOT an .edu email.

5. You will receive a verification code for the Method you selected in step 4. Retrieve the verification code, enter it, and select Next.

6. You will receive a success screen confirmation that you have successfully set up your Brookdale NetID Self-Service Password Reset.

If you’re a returning student who’s taken classes at Brookdale in the past 12 months, know your Brookdale NetID email address, and previously activated your Brookdale NetID account:

1. Go to https://passwordreset.microsoftonline.com/?whr=brookdalecc.edu

2. Enter your complete Brookdale email address and the captcha code

3. Select the “I forgot my password” radio button and complete the onscreen instructions to reset your Brookdale NetID password.

 Requirements
Minimum eight characters
CANNOT contain any part of your name
CANNOT be a password you used in the past
MUST meet at least 3 of the 4 following criteria: an uppercase letter, lower case letter,   number, and special characters ( ! @ # $ % ^ & )

If you’re a returning student who has been inactive for over 12 months and have not received a Welcome Letter containing your Brookdale NetID information in your personal email.

1. Use the following link to retrieve your Brookdale NetID email address: Retrieve Brookdale Username
   • Enter your complete first and last name
   • Enter your personal email address
2. If your account and personal email address can be verified, you will receive an email with your Brookdale username.
3. Once you have your Brookdale username, please follow the instructions to activate your Brookdale NetID account as a first-time user on the following page: Activate NetID First Time User
4. If your account was not recognized or you no longer have access to a previously used personal email address, don’t hesitate to contact the Helpdesk for assistance.

If you did not receive a Welcome Letter containing your Brookdale NetID information to your personal email.

1. Use the following link to retrieve your Brookdale NetID email address: Retrieve Brookdale Username
   • Enter your complete first and last name
   • Enter your personal email address
2. If your account and personal email address can be verified, you will receive an email with your Brookdale username.
3. Once you have your Brookdale username, please follow the instructions to activate your Brookdale NetID account as a first-time user on the following page: Activate NetID First Time User
4. If your account was not recognized or you no longer have access to a previously used personal email address, contact the Helpdesk for assistance.

All Brookdale employees are required to set up.

Review the detailed instructions for setting up MFA