Disclaimer: The content on this webpage appears as a courtesy to site visitors and is for general informational purposes only. To obtain a copy of the official applicable policy or regulation, please contact Brookdale’s Public Records Custodian via the Public Records webpage of the Brookdale website at https://www.brookdalecc.edu/about/public-records

I. Title of Policy

The Americans with Disabilities Act and Transportation Services

II. Objective of Policy

This Policy reiterates Brookdale Community College’s commitment to create and maintain an environment that is free from discrimination relating to all its services and to ensure and provide people with disabilities an equal opportunity to participate in and benefit from the College’s educational activities, programs and transportation services provided by the College or a contracted third-party service provider pursuant to federal grant requirements and/or Federal and State law.

III. Authority

42 U.S.C. 12101 et. seq. (1990);  28 CFR Part  35;  Title VI of the Civil Rights Act of 1964; Federal Transit Administration 20 Section 5311 (Program Requirements);  49 U.S.Code 5310;  the Congestion Mitigation Air Quality (CMAQ) Improvement Program; the New Jersey Law Against Discrimination; the New Jersey Civil Rights Act;  Title 18A of the New Jersey Statutes; and other applicable State and Federal law.

IV. Policy Statement

The Americans with Disabilities Act of 1990 (ADA) is landmark federal legislation that opens up services and employment opportunities to millions of Americans with disabilities. The ADA affects access to employment, state and local government programs and services, and access to places of public accommodation such as businesses, non-profit service providers, and community colleges.


Brookdale is committed to complying with the requirements in Title II of the ADA [State and Local Government Activities and Transportation] that prohibits discrimination against people with disabilities in the provision of its services, programs and activities or services, and services provided on behalf of the College by a contracted third-party where a local fixed-route bus, shuttle bus or transportation services are provided.

The College, as well as third party service providers contracted with the College to provide transportation services on behalf of the College, share responsibility for carrying out the College’s transportation commitment to comply with the ADA. The College’s Human Resources Office and Office of Accessibility Services ensure accountability to this commitment and is responsible to ensure that the College complies with its ADA obligations. The AVP, HR and the College’s Office of Accessibility Services coordinate internally with all appropriate offices in the investigation of complaints of discrimination and takes a lead role in responding to requests for information about transit civil rights obligations and operations.

ADA Transportation Complaint Procedure


A person seeking to file an ADA complaint of discrimination with the College regarding transportation services due to a disability as provided by the ADA should contact AVP, HR, at psensi@brookdalecc.edu  telephone:  732 224 2234, or designee.

All ADA complaints of discrimination received by the College are routed to the AVP, HR, or designee, for prompt investigation and resolution. All complaints received, by submitting a Complaint Form or providing an oral statement, will be investigated, so long as the complaint is received within 180 days from the date of the alleged discrimination. The College will provide appropriate assistance (online and otherwise) to complainants who are limited in their ability to communicate in English or require accommodation. Complainants will be requested to leave contact information for follow-up about their complaints.

The College aims to complete investigations into all complaints received within 60 days of receipt. In instances where additional information is needed to complete an investigation, the investigator will contact the complainant using the contact information provided. Failure of the complainant to provide contact information or any requested additional information may result in a delay in resolution, or the administrative closure of the complaint. The College has a zero-tolerance stance on discrimination and will take appropriate corrective measures in all instances where a violation of this Policy has been established.

Once a complaint investigation is complete, complainants will receive a notice of finding via their preferred/available mode of contact (phone, E-mail, U.S. post, etc.). If no contact information is provided, a note regarding the outcome of the investigation will be saved on file for a minimum of three years.  Complainants can contact the College’s Human Resources Department at any time to inquire on the status of their complaint.

Filing a Complaint Directly to the Federal Transit Administration:


A complainant may choose to file a complaint with the Federal Transit Administration by contacting the Administration at:


Federal Transit Administration Office of Civil Rights Attention: Complaint Team East Building

5th Floor – TCR 1200 New Jersey Avenue, SE Washington, DC 20590


Further questions about the College’s Transportation ADA Obligations


For additional information on the College’s obligations under Title II and/or Title VI, individuals can (i) write to the AVP, HR at Brookdale Community College, 765 Newman Springs Road, Lincroft,  NJ  07738;  (ii) visit  https://www.brookdalecc.edu ; or (iii) follow the Complaint Procedure.


Complaints filed with the Federal Transit Administration may be addressed to:


Federal Transit Administration

Office of Civil Rights

1200 New Jersey Avenue, SE

Washington, DC 20590

Attention:  Title VI Program Coordinator

East Building, 5th Floor – TCR, U.S. Department of Transportation


If information is needed in another language, contact 732 224 2234.

V. Responsibility for Implementation


Approved: 4/24/2024


LINK:  ADA Complaint Form

LINK: Designee Authorization Letter